Customer Service Machine Operator
Resume:
Sheela Batchelor
Customer service expert
Suffolk, VA 23434
********************@***********.***
I possess strong communication and time management skills and excellent communication skills with rapid and precise customer service skills.
I'm an energetic team player with over 16 years in the customer service industry working face to face as well as my current position as a call center representative working from home. I learn fast and would love to be the next asset to your company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Representative/Customer Service
Cox Communications Inc. - Chesapeake, VA
September 2019 to Present
Assist customers with their technical support needs while I provide excellent customer service. Handle high volume incoming calls, with outgoing calls as needed Assisting customers with their technical support needs Assistant Manager
Boddie-Noell Enterprises
October 2011 to September 2019
Hardees - 2301 Pruden Blvd
Supervising crews and shift leaders and maintaining the highest standards in quality, service, and cleanliness with a constant
focus on profitability
Conducting interviews of new potential crew members Coordinating staff training with crew trainers
Maintaining a cooperative and harmonious working relationship between management team and your crew
Handling HR issues as they arise, including disciplinary write-ups Conducting crew meetings as needed to discuss operations procedures and promotions Conducting weekly inventories
Controlling payroll to meet company labor cost standards Controlling inventory to meet company GAP standards Supporting management team and General Manager in their operational decisions Maintaining reports and records based on company standards and in full compliance with state and federal regulations
Maintaining building and equipment via proper operating, cleaning, and preventive maintenance procedures
Assuming responsibility for cash for all shifts, including bank deposits and ensuring that all cash procedures are properly
adhered to Maintaining professional appearance and demeanor at all times Ensuring that all sanitation, safety and security policies and procedures are observed and enforced Consistently exhibiting the actions and behaviors that best demonstrate Boddie-Noell Enterprises\' Vision and Values
Performing other tasks as directed by management
Machine Operator/Sorter/Packer
QVC - Suffolk, VA
October 2009 to September 2011
23434
Education
High School Diploma
Lakeland High School - Suffolk, VA
2002
Skills
• Management (7 years)
• training
• Sales
• Inventory
• Scheduling
• Driving
• Basic math
• Restaurant Management
• POS
• Profit & Loss
• Customer service
Assessments
Attention to Detail — Highly Proficient
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Customer Service — Proficient
September 2020
Identifying and resolving common customer issues.
Full results: Proficient
Call Center Customer Service — Proficient
September 2020
Applying customer service skills in a call center setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer-oriented Fast and efficient service worker Point of Sale (POS) system operation Skilled upseller Quick learner Accustomed to shift work
Organized multi-tasker Restaurant operations
Friendly and helpful Dedicated team player
Valid VA ; able to work independently and in a team environment
Accurately use basic math skills
Able to operate all power equipment safely, read labels, tickets and other product documentation
Able to lift and carry merchandise weighing up to 50 lbs. regularly, and up to 60 lbs. on an infrequent basis
Contact this candidate