Information Security Engineer

Muhammad Anwar Ul Hassan

House # *****, Ruwais Housing Complex. Ruwais. Abu Dhabi. UAE.

UAE Mobile # +971-*********; Email: ************@*****.**.**

Professional Summary

Experienced IT professional with a history in all different areas of information technology. Master in Computer Network Engineering and operation from over a decade of working with and on computers. Developed communication, cooperation, and leadership skills from IT support career. Knowledge of setting up a network or other system and experienced in performing maintenance on a regular basis. Extensive familiarity with raw and processed numbers and analytical experience. A candidate ready to utilize 10 years of experience in IT to excel in any position.

Skills

Excellent analytical thinking and diagnostic abilities

Strong time-management and prioritization skills

Experience with ticketing and workflow systems such as Manage Engine Service Desk

Manage and deliver eLearning courses to deliver education courses or training programs.

Adept at technical writing

Extensive computer and network system experience, both in maintenance and initial setup. -Excellent communication and service skills, able to build relationships and establish connections. -Analysis and evaluation capabilities with proven track record of accuracy and precision. -Technology expert with over a decade of experience working with computers professionally. -Attention to small details and excellent critical thinking, decision making, management, and leadership skills.

Education

London South Bank University, London. UK

MSc. In Telecommunications and Computer Network Engineering, 2004

Punjab University, Lahore. Pakistan

B.S. In Computer Science, 2000

Certifications

CISCO Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Professional (MCP)

Professional Trainings

Building High Performance Teams

Working knowledge of ITIL

Project Management & PMP Certification

Planning and Implementing Storage Area Network (SAN)

Nintex Workflow

CA Unicentre NSM Foundation Training

Implementation & Auditing of ISO 27001/ BS 7799 - Information Security Management Systems (ISMS)

Configuring, Managing, Troubleshooting and Maintaining Windows Server System 2003/2008 & Exchange 2003/2007.

Routing, Switching and Security for CISCO (CCNA, CCNP, CCSP).

Professional Experience

ADNOC Schools Abu Dhabi – (Education Company inside ADNOC Oil and Gas Group):

(www.adnoc.sch.ae)

Computer Engineer (Dec 2013 – Till Now)

Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use. Create required reports in response to business user needs.

Developed IT standards and policies designed to streamline desktop and software support.

Collaborating with cross-functional staffs to coordinate the logistics and technical requirements for capacity planning. Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.

Using LMS with eLearning, spend less money and effort compared to bringing in specialized instructors to give conventional seminars, but also gain better insights on employees' progress with integrated monitoring and reporting.

Cut down on costs and staff travelling time using LMS to eliminate business disruptions associated with traditional learning, letting staff study material online and at their own pace.

Review and recommend future IT plans and budget to the BOD for approval.

Make sure that the IT department has adequate resources to meet the Organization’s requirements.

Manage all operating systems and end-user software. Manage virtual and physical servers with Windows Server.

Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices.

Manage communications and connection solutions, including workstation connectivity, local area networks, company Web site and Internet applications.

Compile a report on a weekly basis and present them to board of administrators at the end of each month.

Manage vendors, outsourcers, and contractors to secure software products and services.

Cutting operational infrastructure and licensing cost occupying entirely cloud budget using Office 365 hybrid deployment.

Implemented Service Desk Plus, a comprehensive Help Desk and Asset Management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization.

Design and maintain comprehensive reports on capacity utilization and load balancing. Monitoring and managing network devices such as switches, routers, firewalls, wireless access points, integrated access devices for network management and knowing the genuineness of traffic.

Service and support of all information systems and technology. Maintains problem logs, documenting system errors or defects. Serves as the primary contact to software, hardware and network-related vendors, consultants, and partners

Served as primary point of contact on a 24-hour, 7-days-a-week basis for Network Operations, Customer Service Operations, Production Control, Computer Operations, and Help Desk.

Ibrahim Fibres Limited. (www.igcpk.com)

Manager Network & Communications (Oct 1999 – Feb 2013)

I joined IFL as System Administrator in October 1999 and later I was promoted to the Manager Network & Communications position in February 2007.

Key responsibilities:

Developing and maintaining strategic plans, Assessing policy needs and developing policies to govern IT activities.

Manage the implementation of new information systems/infrastructure, as needed.

Operate and maintain the IT infrastructure to agreed service levels

Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes.

Develops and enforces policy and procedures to ensure the protection of the company’s IT assets and the integrity, security and privacy if information entrusted to or maintained by the company.

Gather and analyze changing requirements of users and develop effective and feasible ways to satisfy user requirements

Defining current and future business roadmaps along with preparation of organization’s IT budget.

Responsible for complete project life cycles, including requirements determination, technical planning, scheduling, design, implementation, testing, and post-implementation support.

Maintaining day to day operations, including IT service desk, patch Mgmt. backup/disaster recovery and system/network Mgmt.

Identifying and addressing IT workforce planning and management issues, such as recruitment, retention, and training.

Served as Project Coordinator and Team Lead for multiple installation, on-site support, and system administrator training.

Technical Skills

Security: BARRACUDA SPAM & Virus Firewall 440, CISCO PIX 515E, Cisco ASA 5500 series, McAfee 3200 SPAM appliance, McAfee EPO, Group Shield, Anti-SPAM for MS Exchange, Barracuda 300/400, Security Shield for MS ISA server.

Monitoring: Computer Associates CA (NSM), Solar wind, Observer, SMS.

Networking: LAN/WAN design and architecture, TCP/IP, Ethernet, VPN.

Applications/Tools: MS Exchange 5.5/2000/2003/2007/2013, Visio, Project, Black Berry Enterprise Server 4.0/4.1.6, MS Share Point Portal 2003/2007.

Hardware: PC, AS/400, IBM E, X series, DELL Servers, Cisco routers/switches/firewall/ASA.

Routing/Switching: LAN switching concepts including VLAN, Layer 3 switching. OSPF, BGP, RIP, IGRP, EIGRP, REDISTRIBUTION, and ROUTE FILLTERING.

Back Up/Restore: NT Backup, VERITAS NetBackup 6/6.5/7.0.

Proxy Servers: SOPHOS Web Appliance, McAfee 3200/3400 Web Appliance, MS ISA 2000/2004, Proxy server2.0, Win Proxy and Wingate, Fortinet.

Hobbies and Interests

In my spare time, I read technology magazines in order to remain up to date on upcoming technology and techniques. I enjoy running and playing squash, badminton to remain fit, and I volunteer in a charity marathon once every year.

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