Service Representative Customer
Resume:
Contact Information
adgkt6@r.postjobfree.com
Address
Residencial Genova, San Raf
ael Tres Ríos, Cartago
Phone
Date of birth
Nationality
Costarican
Skills
Languages
Spanish
Native
English
Advanced
Pablo César Rodriguez Castillo
Active 21 years old person with customer service experience in a contact center environment for over 2 years with Knowledge in Salesforce and Microsoft O ce. Strong communication and interpersonal skills. I am a driven worker who can meet deadlines and is eager to help the company succeed.
Experience
Customer Service Representative
Sykes Costa Rica
General customer service and sales skills required to be used at the same time developed facility to work underpressure, sales skills, tting each product into the costumer needs, being able to listen and provide the most accurate resolution to have the issue resolved and o er a new product at the same time, basic troubleshooting on mobile devices, taxes.
Customer Service Representative
Teleperformance Costa Rica
Providing support to customers via inbound, outbound, and email with vacation rentals all around the world. Updating general and internal information in regards to the customers on Salesforce. Financial support with their payment and billing statements. Assisting customers to complete purchases online and check the status of delivery orders. Credits, refunds, cancellations, taxes, fraud.
Education
High School Diploma
Ministerio Educación Pública MEP
In progress.
9th Grade
Angel High School Costa Rica
Certi cations & Courses
Instituto Nacional de Aprendizaje INA, Microsoft O ce Applications Operator, Cartago, 2016 Instituto Nacional de Aprendizaje INA, Executive English for Customer Service, Cartago, 2017
Sykes, Sykes Academy, Moravia, 2018
Proactive
Fast learner
Self-motivated
Team work oriented
Good approach with people
Analytical and leadership
skills
Empathetic and sympathetic
skills
Quick and e cient solving
issues under pressure
Moravia, San José
September 2018 - December
2018
Rohrmoser, San José
April 2018 - Present
Cartago, Costa Rica
San José, Costa Rica
2015
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