Engineer Security
Resume:
KRISTEL PUGH
Infrastructure Engineer Enterprise Monitoring APM
Engineer
Summary - Over 20 years of experience in Information Technology. Comfortable implementing sweeping architecture changes, creating training materials, pre-deployment testing and creating reports. At home working with business partners and teams across departments to achieve company goals. Used to supporting On Call, patching and change control processes.
CONTACT
WEBSITE:
https://www.linkedin.com/in/kristel-pugh-2
354141/
EMAIL:
*******.****@*****.***
HOBBIES
Ranching
Volunteering
Keeping up with the latest technology
Member of Women In Tech and Girls
In Tech
CONTINUING EDUCATION
Introduction to Openshift DO101 - Red
Hat
Splunk Fundamentals, Splunk
Architecture
Dynatrace Associate Certification
Ansible 101 & courses
Python 101 & Learn Python the Hard
Way
Azure Administration
AWS 101
Red Hat System Administration
EDUCATION
Dynatrace Associate Certified,2019
University of Arizona, Tucson, Arizona
Bachelors of Science: Psychology & Wildlife Biology. 1998. University of Phoenix, Phoenix, Arizona
Masters of Science, Computer Information Systems. 2003. WORK EXPERIENCE
American Express - Infrastructure Engineer, Application Performance Monitoring (APM) & Enterprise Observability
August 2019 - current
● Integrated Okta with Dynatrace Synthetic Saas.
● Lead engineer for Dynatrace Synthetic monitoring, Real User Monitoring (RUM), and Session Replay.
● Created documentation and led training for teams on Dynatrace technology and processes.
● Migrated business-critical synthetic monitoring scripts from Gomez to Dynatrace Synthetic platform.
● Evaluated synthetic monitoring market to ensure American Express is using best-in-class while keeping costs down.
● Created competitive analysis (CBA) of IBM Tealeaf replacement for Session Replay and demo’d/POC’d
Dynatrace Session Replay for application teams.
● Agile and scrum using Jira.
● Well versed in documenting in Confluence.
● Change control using ServiceNow.
CSAA Insurance Exchange (IT Ops) – Enterprise Monitoring August 2012 - August 2019
● Performance monitoring and configuration, support and analysis for application teams using Dynatrace AppMon, IBM Tealeaf, RUM, Gomez and HP BSM tools.
● Dynatrace ApMon - responsible for administration of 20+ RHEL Linux servers and Windows servers.
● Performed deployments, upgrades, patching, integrations for monitoring tools.
● Led user training sessions multiple times a year for monitoring tools.
● Worked with business and technical partners to set up Business Transactions, Dashboards, Incident Alerts in Dynatrace.
● Deployed new Dynatrace Agents using Powershell & Ansible automation.
● R&D analysis/comparison of industry standard tools to support OpenShift containerized applications.
● R&D analysis/comparison of industry standard tools in the APM space.
● Change control using ServiceNow.
Universal Technical Institute – Test/Build & Environment Management March 2010- July 2012
● Manage TFS branching, merging, permissions, builds - TFS migration 2008-2010.
● Software quality and performance testing on enterprise wide re-architecture of integrated core student data systems.
● Verifying data flows to/from external 3rd party systems through BizTalk, WCF services, SQL databases, into a homegrown system of record load.
● Performance & white box testing of MVC applications, WCF services, IIS web services, BizTalk applications, database performance, Azure using Visual Studio 2010 tools and Dynatrace.
● Wrote test cases, test plans, manual/automated tests, black and white box tests, and data validation tests; defect reporting using Rally.
● Testing on Windows Server 2003/2008, BizTalk 2010, Azure, SQL 2005/2008.
● Supported architecture design meetings.
● Work closely with internal business on requirements and user acceptance testing.
41st Parameter – Testing & Environment Management
May 2009- March 2010
● Build and administration of MQ and Solaris test machines.
● Build and maintain test lab environments with Win 98/XP/Vista, Redhat, CentOS and Solaris. Security testing of internet transaction fraud prevention software.
● Writing test cases, test plans using HP Quality Center and Jira. Participate in Agile/SCRUM sessions to develop work stories and tests.
● Manual testing, automated testing using Groovy, data driven testing, black and white box testing; defect reporting using Jira.
● Reported directly to the VP of Engineering.
Quest Software (NetPro Computing, Inc.) - Testing & Environment Management
May 2006-April 2009 and March 1999-August 2001
● Build and maintain test lab environments with MS Windows 2000/2003/2008 Active Directory, Windows 2008 Server Core and Exchange 2003/2007 using Virtual Server, VMWare and Hyper-V technologies.
● Senior QA Engineer testing for sale products which provide backup and recovery actions for Active Directory, Exchange 2003/2007, Identity Lifecycle Manager (ILM/MIIS/CLM); as well as reporting tools using SQL 2005/2008, SQL Reporting Services, Integration, and Analysis.
● Release management coordinator for relevant releases.
● Manual testing, white and black box testing, writing test cases, test plans.
● Stress testing, reporting, technical documentation, testing process and protocol design, testing metrics.
● User acceptance testing with external facing customers.
● Bug tracking and reporting in Team Foundation Server. Discount Tire – Testing & Automation
March 2004-May 2006
● Quality Assurance Analyst testing and performance analysis for tires.com, discounttire.com, discounttiredirect.com, and directperformance.com.
● Automated and performance testing using the Empirix e-TEST suite. manual, black box and data driven testing including data integration with SQL Server 2000 and AS/400.
● Responsible for testing weekly builds to production for programming, content and promotional changes to the websites on an Agile Sprint schedule.
● Testing website security with web orders including credit card certification testing and verified credit card security requirements for e-commerce transactions.
● Wrote a white paper for the company on website security and gave a training session to the other members of the QA team on how to perform security tests.
Trax- Team leader, Testing and Environment Management June 2003-March 2004
● QA team leader for 12 products, including both legacy and beta products.
● Test automation using Microsoft Application Compatibility Toolkit (ACT).
● Testing with Telxon barcode scanner and handheld Windows CE devices.
● Writing, performing and documenting test plans, use cases, test cases, user acceptance testing and regression testing; defect reporting using a home grown system.
● Received President's Choice Award for 2003 for outstanding achievements and contributions to the company
KnowledgeNet.Com - Scottsdale, AZ – QA Analyst
November 2002-May 2003
● Quality Assurance testing for e-learning software.
● Writing test plans, test cases, performing tests, defect reporting using Bugzilla.
● Support and troubleshooting for customer issue escalations. Maintained and documented QA testing equipment.
iTRACS - Tempe, AZ - Team leader, Testing
August 2001-November 2002
● QA team-lead responsible for organizing and planning regression test for a .NET application, and external company website
● Coordinate change control for test scripts and test plans, generating test specifications and test plans, performing individual tests, collecting test data, compiling test reports, reporting and documenting defects, defect tracking.
● Development, maintenance and testing of the QA intranet. SKILLS
Skills % Skill Strength
Monitoring Tools such as Dynatrace 100%
Upgrades, Deployments, Patching 100%
Agile, Scrum 100%
Session Replay 100%
Real User Monitoring 100%
Synthetic Monitoring 100%
AWS, Azure, Google Cloud, 25% - Growing
Automation (Powershell, Ansible) 75%
Kubernetes, OpenShift 25% - Growing
Platforms (Windows, Linux, Virtuals,
Cloud) 75%
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