Carlos Murcia

Woods Cross, Utah, United States

adgknx@r.postjobfree.com

linkedin.com/in/carlos-murcia-48941a152

Experience

Technical Analyst II

Marriott Vacations Worldwide

Jun 2019 - Present (1 year 5 months +)

• Create, configure, manage, support, maintain, test, evaluate, troubleshoot and repair specialized business solutions

• Create applications for use by support departments in MS Access

• Train and instruct users in proper use of security of all systems

• Respond to program and system errors

• Manage and secure incoming and outgoing data extracts using SQL and SSIS

• Test new and modified data sets to ensure requirements are met Technical Analyst I

Marriott Vacations Worldwide

Jun 2018 - Jun 2019 (1 year 1 month)

• Troubleshoot, repair, and resolve technical problems related to supported solutions

• Analyze, recommend, and implement process improvements

• Define and distribute business intelligence solutions using MS Access and SQL Server

• Plan and coordinate information technology-related business solutions, upgrades, migrations, and system enhancements using SQL and SSIS

Technical Developer I

Marriott Vacations Worldwide

May 2016 - Jun 2018 (2 years 2 months)

• Assist in programming and setting up recurring reports for use by Marriott Vacations Worldwide

• Upgrade and enhance existing reports and develop new ad-hoc or ongoing reports when necessary using MS Access, Reporting services, Cognos, SQL and other reporting tools

• Responsible for pulling customer data extracts for ad-hoc communications and projects

• Test new and modified data sets to ensure requirements are met Reports & Scheduling Specialist

Marriott Vacations Worldwide

Jul 2009 - May 2016 (6 years 11 months)

• Manage the phone and correspondence volumes while attending the Call Management System and communicate with managers as needed

• Monitor overall call volumes and monitor and/or investigate associate non-adherence issues

• Responsible for all MVC attendance issues regarding reporting, record keeping, vacation and reconciliation of schedules with payroll, interacting with HR personnel, attendance error detection and correction

• Troubleshoot and report general phone problems and aid in the identification and correction of issues Carlos Murcia - page 1

• Meet deadlines for all routine reports and requested information. Prepare reports or statistics as requested by management

Vacation Planning Counselor

Marriott Vacations Worldwide

Sep 2008 - Jul 2009 (11 months)

• Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person

• Provide assistance to owners with additional travel plans and vacation ownership usage options Education

West High School

High School Diploma

2004 - 2008

Skills

Microso SQL Server • Troubleshooting • Testing • Extract, Transform, Load (ETL) • Microso Excel • SQL Server Reporting Services (SSRS) • Microso Access • Microso Power BI • Data Analysis • JavaScript Honors & Awards

Planet Utah Award Winner - Marriott Vacation Club - Owner Services Jun 2019

Planet Utah first began in 1996 in conjunction with the national Service Excellence Awards. Each Marriott Business Council unit from the state of Utah selects one associate that best exemplifies "The Spirit to Serve" Carlos Murcia - page 2

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