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IT Specialist with over *+ years of experience in Systems and Network. Expert with wide variety of Windows Server Administration, AD, DNS, DHCP, Management, Virtualization, Clusters, Anti-virus, Exchange, SAN Storage, Manage Engine, BMC Remedy, SCCM, Ticketing systems, Rack mounting, installation and Configuration for the new servers and storage

+971-**-****-***

adgknw@r.postjobfree.com

UAE, Employment Visa

Certifications

Skills

MCSA Windows Server 2012 R2

MCSA Windows 10

MCP Windows 7

MOS (Microsoft Office Specialist)

CCNA R&S

ITIL Foundation V3

CompTIA+

Windows 10, 8.1, 7, XP

Microsoft Office/Office 365 - Sharepoint

Computer Diagnostics, Repair, Hardware support and Troubleshooting

Point of Sale (POS), Scale, Receipt printer, Bank machine card, ID Card Reader, Scanners and Qmatic systems

Administer Windows Server

AD, DNS, DHCP, Group Policy, File Server, Hyper-V, Clusters

Ticketing system, BMC Remedy, OpManager

Monitoring System, AD and File Server Audit

SCCM, Desktop Central

Exchange

SAN Storage, NAS Storage

Enterprise ESET, Enterprise Kaspersky, Enterprise Symantec

Systems upgrade and optimization

Systems checks and Troubleshooting

Enterprise Data Center

Network Configuration and Troubleshooting

Routers and Switches Cisco, HP, D-link

Enterprise Mobility, Wireless

IP Telephony CUCM, Avaya, Grand Stream GXP

Attendance Finger and Face Print

CCTV NVR, DVR

Courses

Virtualization VMWare

SCCM

MS Exchange 2016

Education

Bachelor Engineer of Communications and Electronics

Professional experience

CNS Co.

MOHAP Project

IACAD Project

22, Oct, 2019

Present

Desktop Support / IT Support Engineer

Log all service desk interactions and document issue resolution using the ITSM system

Identify and effectively priorities situations requiring urgent attention

Follow standard service desk procedures

Track and route problems and requests and document resolutions.

Diagnose and resolve technical hardware and software issues.

Research solutions using available information resources.

Advise user on appropriate action, sometimes education of user is required.

Maintain accurate inventory of all hardware and software resources and parts.

Stay current with system information, changes and updates.

Maintain excellent communication with all end users and other members of the technology department.

Work with outside vendors as needed.

Install and support user applications such as Mail, user applications (Office 365, WEBEX, VPN, SAP, Antivirus, Printers, Skype 4 Business)

Use a BMC Remedy as a ticketing system to follow up with incidents, tasks, work orders and request changes

Provide assistance to the End Users onsite and remotely using Configuration Manager to troubleshoot their systems and fix their errors and problems

Mobile email configuration and Mobile Device Management system enrollment

Diyar Co.

Ajman Department of Economic Development Project – UAE

Emirates Post Group Project – UAE

16, Sep, 2018

21, Oct, 2019

System Administrator

L3 Role Administrating an Environment Domain contains Windows Server 2012 R2, 2016, Hyper-V, EMC2 SAN Storage, Clustered Network, Exchange, Monitoring System, Ticketing System, Security System, NVR, Firewall, Cisco Routers & Switches, Manage Engine, Desktop Central, OpManager, Avaya system, Attendance and access control

proven experience in HyperV 2012R2 2016 which includes failover clusters,

Virtual networking, Live migration, Creation of new virtual machines, Import

Export, Shared storage

Proven experience in Windows 10 desktop, Windows server 2012R2.

Microsoft Sites and services, DNS, DHCP scopes, ADFS and Azure Connect proven

experience

Strong knowledge and troubleshooting skills on Outlook in a Microsoft Exchange environment.

IT Support – Field Engineer

Provide L2, L3, Remotely and On-site support for most of the Sites around the UAE, Role of Network and System Engineer for a core network consist of Cisco Devices and Windows Server 2016 and Windows 10

End User support for issues with Printers, scanners, Qmatic, ID Card Reader, Point of Sale (POS) System, Visa Card Machine, weight scale and Happiness meter

Installing, configuring and reimaging new and old Systems with its POS peripherals

Strong knowledge of Anti-virus and Anti-Malware tools, and ability to diagnose, troubleshoot and clean infections.

Knowledge on VPN client side

Remote support tools operational knowledge (TeamViewer, SCCM etc.)

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

Strong knowledge and troubleshooting skills on the Windows desktop operating systems and Microsoft office products (Windows 10, Windows 7, MS Office ProPlus, Visio, Project etc.)

Windows Shared folders and network drives troubleshooting

Tad-beer

UAE

19, Mar, 2017

13, Sep,2018

Network and System Engineer

Manage and Configure a local Data Centre consist of Servers and Network Devices providing L2 & L3 Support

Windows Server 2012 R2 AD, DNS, DHCP, Kaspersky

Cisco Routers & Switches

D-link Switches

Attendance System “Finger & Face Print”

Printers and Scanners

Webmail Etisalat ISP

IP Telephone Grand Stream (GXP)

CCTV and Qmatic System

Happiness meter and Point of Sale (POS) system ‘e-dirham & Mohro ID Card Reader’

“I was with the owner step by step and I have installed the server room there and configure all of the devices from the server room to the End User Systems including CCTV and Point of Sale Systems”

AL Kenana Co.

04, Sep, 2012

31, Des, 2016

Network Engineer

Manage a local Data Centre for the organization consist of System and Network Devices

Configure and Install Cisco Routers, Switches, CUCM 10.5 & 8.0, multi-vendor switches (Cisco, HP, Dell) with the connection of Fibre Cables, Enterprise mobility and wireless (Micro Wave plate)

Managing Active Directory 2012 R2, DNS, DHCP, Exchange 2010 using Hyper-V

Enterprise ESET Antivirus, NAS EMC2 Storage, CCTV and Finger Print

Technical infrastructure and integration technologies to include power, UPS and Patch Cords

Desktop Admin

Responsible for supporting all facets of server administration (logins, passwords, etc.) patching (anti-virus and OS), backups, printers, scanners, creates and maintains a disaster recovery plan

Ensure accessibility of client tools and applications

Provide a technical hand for solving computer software and hardware faults

Troubleshooting of Retail Point of Sale Systems

Hossam Hassan Said

Network and System Engineer

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