Manager Sales

DONNA ROBINSON

#* ********** *******

Nassau, Bahamas

Telephone: 242-***-****

Email: **********@*****.***

OBJECTIVE

Seeking a position where I can fully utilize my professional experience to promote an efficient working environment and continue to work with clients and customers. I have over Thirty (30) years of experience in every aspect of Customer Services where I worked well under pressure and maintained a calm and professional demeanor at all times. I am also interested in opportunities for professional growth in a business where there is room for advancement and an opportunity to build on my existing skills.

PROFESSIONAL EXPERIENCE

November 2019-April 2020 R.G. Engineering Bahamas Ltd. Contract Work

Office Manager

● Preparation of documents for all immigration matters, securing approvals, ensuring that all work permits were kept up to date;

● Ensuring that all medical records of employees werecurrent;

● Securing housing and transportation for all contract workers;

● Secure travel arrangements for all contract workers;

● Arranging catering with different vendors for the preparation of lunch and dinner for contract workers at the best market price;

● Arranging drop of and pick up as necessary for employees;

● Ensuring that all necessary office supplies are in place for the staff

● Responsible for proofing all documents for payments including salaries;

● General reception duties.

October 1987-December 2018 (Retired) BAHAMASAIR HOLDINGS LTD. Assistant Airport Manager

● Recruited, interviewed and hired individuals who I felt would bring passion and dedication et al to the positions available;

● Interacted with passengers as they traveled in order to assist them in having a smooth travel experience;

● Immediately addressed problems with customers/passengers to promote quick and successful resolution;

● Handled scheduling duties to ensure an efficient and effective check in process, dealing with changes relating to route and equipment to ensure on time flights, which includes proper staffing for each position at all time;

● Encouraged the staff to offer excellent customer servicestandards;

● Completed all point of sale opening and closing procedures, including counting the cash and ensuring proper documentation of salesand deposits;

● Stocked and replenished all materials needed;

● Ensured that all staff were properly groomed to receivethe public;

● Verified that all customers received receipts for their purchases;

● Assigned work to team members based on company needs, personal strengths and job knowledge;

● Monitored security and handled incidents in a professional manner;

● Scheduling training for new employees and recurrent for others as necessary;

● Communicated clear expectations and goals to each team member;

● Built relationships with customers to increase likelihood of repeat business;

● Fostered a positive work environment by consistently treating all employees and customers with respect and consideration;

● Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

January 1984-June 1986 CLUB LANDOR RESORT

Marketing and Sales Associate

● Researched competitive properties;

● Conducted research to analyze customers potential, preferences, trends, purchasing habits and financial qualifications;

● Increased sales by offering consultation on products and services by applying customer service and upselling techniques;

● Maintained excellent records relating to sales;

● Greeted customers and ascertained their needs;

● Answered questions regarding the hotel and all other associate properties. EDUCATION

● 1983 Graduated A.F. Adderley High School

● 1997 Flight Training at Professional Flight Training in Fort Lauderdale Florida, obtaining Single Engine Pilot License, Multi Engine Pilot License and Instrument Rating

REFERENCES

Judson Wilmott

R.G. Engineering Bahamas Limited

********@***-***********.***

427-3647

Minnie Albury

Sr. Airport Manager (Retired)

357-4013

*******@*******.***

Vivian Miller

Sr. Airport Manager (Retired)

327-0012

*******@*****.***

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