Customer Care, Electrical Engineer, Electrician, Telecom Engineer
Resume:
P.O.BOX AH ****
AHINSAN – KUMASI/ Ghana
******@*****.*** / ********@*****.***
NUHU UMAR NUHU
PROFILE
It is often said that to operate effectively within any firm or institution, one must be tenacious, analytical, team player, and highly dedicated. I can assure you that as a member of your team, I would bring these attributes to your firm.
Skills & Abilities
Proficient in Microsoft Office Applications
Creative
Good Customer Care Services
Ability to Meet Deadlines
Ability to Work Under Pressure
Leadership Skills
Marketing
Good Communication Skills
Experience
SUPERVISOR 04/2019 - 05/2020
BISY STANDARD COMPANY LIMITED, KUMASI, GHANA
Responsible for the management and marketing of all the mobile financial services.
Assisting customers and employees to be familiarized with the processes of all the mobile financial services.
Coordinated with Atlas agents to resolve customer dissatisfactions and liquidity issues.
Coordinated the works of Atlas Ghana to the customers.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Enhanced group productivity [15] % by developing and implementing new strategies.
Resolved customer complaints and adjusted policies to meet changing needs.
Complied with company policies, objectives and communication goals.
ELECTRICIAN 03/2016 - 02/2019
HAQQ ELECTRICAL/ELECTRONICS COMPANY LIMITED, KUMASI, GHANA
Installed electrical circuits, wires, and other electrical equipment.
Installed Electricity Company of Ghana prepaid meters
Performed various types of domestic house wiring.
Maintained the existing electrical and electronic equipment to prevent from failure; using own knowledge repaired all critical equipment when needed.
Recognized by supervisor for performing excellent work.
Agent Developer (AD) 08/2013 – 12/2014
AIRTELTIGO GHANA (TIGO), Kumasi, Ghana
Trained newly recruited agents on operations and compliance.
Assisted Cash Agents in meeting their monthly targets.
Resolved Agent Liquidity challenges.
Tracked and Reported Agent performance on weekly basis.
Networked within communities to identify and capitalize on business opportunities.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
National Service Personnel 09/2012 – 08/2013
Anyanso TI Ahmadiyya JUNIOR HIGH SHOOL, ashanti-anyanso, GHANA
Mathematics Teacher JHS (FORM 1 and Form 2)
INTERNSHIP 06/2011 – 08/2011
Volta River Authority (VRA), bolgatanga, GHANA
Extension and construction of new electrical pole (extension of network).
Tracing of electrical fault.
Balancing the load of substation transformer (Load balancing).
Fixing and repairing of falling conductors.
Maintenance of substation transformers.
Diversion of electrical network.
Supported department by compiling paperwork and taking detailed meeting minutes.
Liaised with management and instructors to receive constructive criticism for areas needing improvement.
Demonstrated self-reliance by meeting and exceeding workflow needs.
INTERNSHIP 06/2010 – 08/2010
Electricity Company of Ghana limited (ECG), kumasi, Ghana
Low Voltage Fault Repairs.
Low Voltage Overhead Line Construction.
Transformer Load Measurement and Load Balancing.
Overhead Lines Maintenance.
Revenue Mobilization and Customer Care.
Power Network Operations and substation Housekeeping.
Liaised with management and instructors to receive constructive criticism for areas needing improvement.
Education
GHANA TECHNOLOGY UNIVERSITY COLLEGE, KUMASI, GHANA
BACHELOR OF SCIENCE, TELECOMMUNICATION ENGINEERING TOP-UP, 06/2019
Second Class – Upper Division
KUMASI TECHNICAL UNIVERSITY, KUMASI, GHANA
HND ELECTRICAL/ELECTRONIC ENGINEERING, 06/2012
Second Class – Upper Division
hobbies
Reading
Exercising
Surfing the Internet
Leadership
SENIOR AGENT DEVELOPER
I executed my duties as an Agent Developer (AD) at Ghana with aplomb and dedication. I was promoted to the role of a Senior Agent Developer where i managed an area with cluster of Agents.
certification
Huawei Certified ICT Associate (HCIA)
Routing & Switching
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