Administrative Assistant Office
Resume:
DEIRDRE MYERS
**** ******* ****, ********, **
Telephone: 803-***-**** Email: ***********@*****.***
Certified Professional HR (PHR) – expired 2018
Experienced in employee recruitment, conflict resolution, benefits, HR records management and HR policies development, writing employee manuals, job descriptions and management reports
SELF EMPLOYED 11/2017 – Present
Columbia, SC
Source merchandise to resell on platforms such as eBay, Amazon and Mercari; determine competitive pricing and best platform(s) to sell merchandise; photograph and list merchandise on appropriate platform to resell; efficiently manage inventory to generate sales with semi-annual inventory purges to remove stale merchandise
Communicate with eBay, Amazon and Mercari customers to answer questions, resolve disputes, provide further details about merchandise and collect payment
ADP
Charlotte, NC
Benefits Solutions Specialist III 01/2014 – 10/2017
Sr. Benefits Representative (promoted) 10/2012 – 12/2013
Benefits Representative 8/2010 – 10/2012
Primary point of contact for assigned client accounts responsible for administration of benefits, annual enrollment, acting as a subject matter expert and providing Workforce Now (WFN) knowledge
Coordinated/managed full annual enrollment tasks and benefits administration including coordinating with back office teams to ensure execution of tasks and activities
Provided support relating to maintenance and configuration of WFN and other benefit related products
Managed activities in the management tool to prepare for enrollment process to include applicable system information gathering, system updates, quality audit testing
Worked with internal and external sources (i.e. client, brokers, carriers) to gather applicable information, materials, etc. to support maintenance, updates and configuration of WFN connections to ensure successful annual enrollment and year-round flow
Worked with benefit providers to resolve eligibility, claims and vendor related invoicing issues
Coordinated with internal teams (i.e. offshore/back-office) client audits and reconciliation deliverables such as quality audits and vendor invoices
Researched and resolved issues identified through audits as well as resolution of complex employee benefit related issues and/or questions
Acted as subject matter expect between the service center to ensure proper execution of client benefits related processes
Managed workflow to ensure accuracy of benefits processing by ADP and benefit providers
Acted as ACA subject matter expert for team and mentored new team associates
In earlier positions processed employee benefit enrollments, ran manual enrollment reports for submission to carrier for processing; ran quality audit reports and resolving any resulting discrepancies; resolution of invoice discrepancies; assisted client employees with HRB/WFN enrollment and/or benefit claim issues; participated in WFN benefit testing and other special projects as assigned, i.e. Qualified Medical Support Order (QMSCO)
UNEMPLOYED 1/2009 – 7/2010
DEVRO, LLC 7/2005 - 12/2008
HR Representative
Swansea, SC
First line of contact for employees providing HR, benefit support and policy support
Assisted HR Director in fulfilling a broad range of HR functions including recruiting, new hire orientations, administering benefits, overseeing disciplinary action and managing HR records
Resolved conflicts between employees and insurance carriers; performed invoice audits and reconciliations; coordinated health fairs to promote employee wellness
Managed HRIS system to include processing of pay increases, corrective actions, disability, FMLA, COBRA, new hire/terminations/transfers, workers compensation and performance reviews
New hire orientation scheduling and training
Created HR related reports, i.e. 401k, turnover, absence, EEO-1, etc.
OFFICE TEAM
Columbia, SC
HR Representative, Administrative Assistant 1/2004 – 6/2005
Worked on a variety of client assignments to provide administrative and human resources support
ADECCO / CTI
New York, NY
HR Representative / Event Planner / Administrative Assistant 1/2003 – 9/2003
Worked on a variety of client assignments to provide event planning, administrative and human resources support
JOSEPH E. SEAGRAM AND SONS
New York, NY
Coordinator, Organization Development 4/2002 – 5/2012
Researched and managed meeting logistics process to include site selection, rate negotiation, contact agreements, room reservation (meeting and sleeping), meeting room setup, food and beverage and equipment needs
Assisted internal and external partners in the development and dissemination of program materials for leadership development and training programs
Managed invitation process for events/training sessions
Coordinated the 360 degree feedback process for global executive, director and managerial staff to include facilitation of report distribution from outside vendors and scheduling feedback sessions
Managed talent pool database to track high potential employees to better facilitate succession planning
Maintained training resource library and database
CTI / ESSEX PERSONNEL
New York, NY
Administrative Assistant / Meeting Planner 12/1998 – 3/2000
Worked on a variety of client assignments to provide meeting planning, administrative support
WORLD CONGRESS
New York, NY
Manager, Client Relations 4/1996 - 11/1998
Administrative Assistant 9/1994 – 3/1996
Managed production of client sales materials (i.e. action guides, sponsor summary reports) ensuring deadlines and budgets were met
Worked with external facility partners to ensure proper setup and dissemination of sponsor materials on-site at event to include sponsor signage
Managed speaker lists and participant/attendee database
Managed sponsor invitation process
OTHER ROLES
Update Personnel Services Administrative Assistant 9/1992 – 4/1996
American Horse Show Assoc. Member Services/Customer Service 6/1986 – 8/1992
EDUCATION Lehman College 1987 – 1992 (PT student)
SKILLS Workforce Now (WFN), Microsoft Office Suite, Professional Human Resources (PHR) expired 2018
Contact this candidate