BERNADETH

CALIGAGAN

PROFILE

I am an experienced Service Engineer seeking a full-time position in the field of Information Technology industry where I can apply my knowledge and skills for continuous improvement.

CONTACT

PHONE:

+639*********

EMAIL:

adgkg1@r.postjobfree.com

ADDRESS:

#200 MH DEL PILAR ST

PINAGBUHATAN, PASIG CITY

Additional Information

NICKNAME: BADETH

BIRTHDAY: AUGUST 19, 1990

RELIGION: CATHOLIC

WORK EXPERIENCE

Information Security Analyst - ANTI-SPAM Dept.

Asticom Technology Inc. under GLOBE TELECOM

JUNE 2017 – APRIL 2020

Information Security Analyst handled confidential cases and data.

Handle related text SPAM/SCAM complaints for prepaid and postpaid subscribers.

Validate/investigate the reported scammer/spammer.

Conduct testing and filtering of scam/spam complaints.

Keep data secure regarding SMS & call logs.

Investigate & Tracking of reported complains.

Answering customer’s complaints thru phone calls and emails.

Daily report which includes checking of previous complaints.

Blocking of MSIDN & IMEI

Software installation for employees.

Testing keyword for activity updates.

INFORMATION SECURITY ANALYST

Unison Computer System Inc. (GLOBE TELECOM)

APRIL 2015 – MAY 2017

Handle related text SPAM/SCAM concern through tickets & emails.

Record concern using ticketing tool.

Troubleshooting / Software Installation.

Answering queries through phone and email.

Check tickets for validation.

Create weekly/daily report.

SKILLS

oTechnical Support

oSoftware installation

oProficient in Microsoft Office

oBasic Photography

oAdobe Photoshop

oOrganizing / Event Planning

oQuick Learner

oTeam Oriented

oAbility to Work Under Pressure

oTime Management

oPositive attitude

oFlexibility/Adaptability

TRAVEL CONSULTANT

Funtouristic Travel

JUNE 2014 – JANUARY 2015

Arrange travels from the beginning to end, booking tickets, accommodation, insurance,

Tours, securing rental transportation etc.

Give advice about local weather conditions, attractions and must try foods. Tell the clients about what their trip will be like.

Create an advertisements using Adobe Photoshop. Update Website and advertisement.

Determine clients’ needs and preferences, such as schedules and costs

SERVICE CREW – CASHIER

Golden Donuts, Inc.

DECEMBER 2007 – MAY 2008

Greet customers and answer any inquiries.

Help customers to settle down and also take their orders

Manage inventory and stock levels

Process customers’ orders and generate their bills

EDUCATION

Tertiary

Pamantasan ng Lungsod ng Pasig

2010 – 2014

Bachelor of Science in Information & Technology

Vocational

Pamantasan ng Lungsod ng Pasig

2009 – 2010 Entrepreneurship

Pasig City Institute of Science and Technology

2008

Culinary Arts

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