Lead optician
Resume:
Felicita Serna
Kyle, TX *****
*********@*****.***
Work Experience
Retail Sales Associate
Visionworks - Austin, TX
December 2014 to Present
• Network, hire, train 2-4 associates on a daily basis. Lead by example in sales while coaching to associates opportunities for growth and development. 1. Open/close store daily while balancing cash drawer, and deposits. 2. Lookup and process insurance information while finding perfect pair of eyewear for our customers. 3. Correctly read and make recommendations to customers based on prescription needs. 4. Make/update schedules based on store and company needs. Travel to other locations as needed to fill shifts and cover the business.
5. Maintain store merchandise in all aspects of inventory, from checking in new merchandise, sending back damages, and handling any returns with 100% accuracy. Lead Optician
Texas State Optical - Austin, TX
October 2008 to December 2014
• Oversaw all the duties for ordering merchandise, selling eyewear and entering sales, reading prescriptions, billing insurances, dispensing eyewear, and doing so with the best possible customer service.
• Trained new employees to read, understand, and sell to patient's prescription needs.
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Education
High school in Required
Austin High School - Austin, TX
August 1994 to June 1997
Some college
Skills
• P&L
• Scheduling
• Team Building
• Training
• retail sales
• inventory
• Experience with Children
• Operations
• Payroll
• Microsoft Word
• Inventory Management
• Word
• Cash Handling
• Retail Management
• Budgeting
• Management
• Merchandising
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