Technical support in IT company with 2 years exp.

SHIVANI CHAKRAVARTI

C-**, Shalimar Garden, EXT-*, INDIA,PH.:- +91-750*******

Email :- adgkbn@r.postjobfree.com

I have 2 years’ Experience in Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

EXPERIENCE IN IT COMPANY:-

[2018-03 TO 2019-06]

JOB TITLE : - SERVICE DESK ENGINEER

Company Name :- TV18 broadcast limited

Deployed antivirus and security solutions throughout entire system network.

Resolved issues and escalated problems with knowledgeable support and quality service.

Handling windows and server related query.

Handling VPN, SCCM issues and troubleshoot the issues.

Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.

Diagnosed and executed resolution for all network and server issues.

Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.

Maintained flexible schedule and responded to after-hours and weekend emergencies.

Standardized job tasks and trained junior team members on industry best practices and standards.

Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.

Developed, designed, deployed and integrated windows systems and networks.

[2016-10 To 2018-01 ]

JOB TITLE : - TECHNICAL SUPPORT ENGINEER

Company Name: - Evision Technoserve Pvt. Ltd.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Configured hardware, devices and software to set up work stations for employees

Collaborated with vendors to locate replacement components and resolve advanced problems.

Removed malware, ransomware and other threats from laptops and desktop systems.

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

EDUCATION

Year :- [2013-06 TO 2017-07]

Degree: - Bachelor of technology in Information Technology Department with 1st division which is pursued by class 12th science student.

College Name :- Krishna Engineering college, INDIA

SKILLS

Judgment and decision making.

Adept listener / Quick listener.

Communicating effectively

Hardworking and flexible to work in any environment

Operational Support

Application Support

Technical issues analysis

Customer Service support

Team management

MS office

Problem Resolution

Excellent communication

CERTIFICATION

1)Valid STCW course certification ( EFA, PSSR, PST, FPFF, STDSD )

2)Valid Indos and medical certification.

3)Valid CDC certification.

4)Valid Passport.

SHIVANI CHAKRAVARTI

INDIA

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