Desktop Support Technician
Resume:
Solomon Yang
Charlotte, NC *****
adgkbj@r.postjobfree.com
Work Experience
IT Help Desk Analyst
Lowes - Charlotte, NC
July 2020 to Present
Take calls from lowes employees and help them troubleshoot their electronic devices and create tickets for them. Mainly troubleshoot zebra device such as TC-51 scanner/phones, iPhone, and Surface Pro laptops. Reset passwords, unlock/lock accounts, remote into a users pc/laptop if needed for further assistance. Troubleshooted mobile printers, checked stores network to see if it's down or running. Computer/Phone Repair Tech
Charlotte, NC
January 2014 to Present
I repair phones like the screen, home button, earpiece, etc etc.. I also build and fix computers for like gaming, work, and school. I troubleshoot computer/phone problems. Install software, security software and operating systems.
Probe Repair Technician
Avante Health Solutions - Concord, NC
April 2019 to June 2020
Repair medical instrument probes used for scanning/exploring the internal/external parts of the human body. Solder the wires as well to make the probe work as well. Test and troubleshoot the instruments. Make sure they will scan and work before going back out to help the patients. IT Support Technician
Amazon - Charlotte, NC
January 2017 to February 2019
Setting up printers, wifi, setting up laptops and computers, swapped or fixed scanners if they if malfunctioned or broke. Set up passwords and usernames for new employees. Solved problem tickets. Provided support to employees if they ever forgot their username or password. Set up new desks for computers so employees can use.
Fulfillment Associate
Amazon - Charlotte, NC
November 2016 to February 2019
I am a problem solver. What I do as a problem solver is fix boxes, which if it needs a destination I'll route it to a different building in a different city. I am also a problem solve ambassador/trainer. I usually train new hires or people within the warehouse and let them get started on the journey with Amazon. I also train current Amazon associates on how to fix the problem with boxes, make tickets for the items so the other departments can talk to customer service to get it fixed. Make asin stickers if it needs one.
Teller
Dunbar Armored - Charlotte, NC
October 2015 to June 2016
I am a packer teller. I work with a team that consists of 6 or more people. We're the ones that have to receive the money and then pack and ship it out later to the armor trucks. Education
Certifications in Information Technology
MyComputerCareer.com-Raleigh - Charlotte, NC
May 2020 to Present
AAS in Information Technology-Information Systems Support Gaston College - Gastonia, NC
August 2018 to July 2020
Diploma in Generals
West Mecklenburg High School - Charlotte, NC
2011 to 2015
Skills
• Microsoft Office (5 years)
• Soldering (1 year)
• Computer/Phone Repair Technician (5 years)
• Desktop Support (5 years)
• Troubleshooting (5 years)
• Electrical (1 year)
• Help Desk
• Technical Support
• Microsoft Windows
Certifications and Licenses
CompTIA A+
In progress.
Network+
In the process.
Security+
In the process.
Server+
In the process.
MTA Networking Fundamentals
In the process.
MTA Security Fundamentals
In the process.
MTA
In the process.
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