Qadar Afraz Moqim

adgk5i@r.postjobfree.com

Objective

To obtain a customer service position that allows me to use my extensive

experience interacting with customers in a customer service oriented business

environment or hospitality industry to support company core values, mission and

vision.

Academic Qualification

MBA 2018 from India School Business Management (ISBM)

Area of Expertise

Dedicated customer service specialist for more than 10 years

Complaint Handling & Resolution

Customer Satisfaction Enhancement

Front line Supervision

Front desk Coordination

Meet & Greet VIPS

Cost Reduction Initiatives

Data entry

Tele calling

CMS & ECS (Electronic Clearing Services) Operation

Application and documentation of Business Visa & Work visa

Stockroom Inventory, receive, store, and issue materials, equipment, and

other items from stockroom, warehouse, or storage yard. Keep records

and compile stock reports.

Work Experience

Nakilat - Keppel Offshore and Marine Ltd (Qatar)

Senior Administrative Assistant cum Store-Clerk (Warehouse Liaison)

2014 to date

1. Monitor office supplies and place orders when necessary

2. Keep updated records and files

3. Monitor office expenses and costs

4. Prepare and submit Cost Recovery Report to Procurement & Contracting

Section on a monthly basis.

5. Ship owners and Service Engineers Offices and facilities check.

6. Receive, store, and issue materials, equipment, and other items from

stockroom, warehouse, or storage yard. Keep records and compile stock

reports.

7. Manage Inventories and orders

8. Raising PO, PR and SCR

9. Keep front desk tidy and presentable with all necessary material (pens,

forms, paper etc.)

10. Greet and welcome guests

11. Answer all incoming calls and redirect them or keep messages

12. Receive letters, packages etc. and distribute them

13. Prepare outgoing mail by drafting correspondence, securing parcels etc.

14. Check, sort and forward emails

15. Take up other duties as assigned (travel arrangements, schedules etc.)

16. Arrange Business Visa, Exit Permit and RLIC Gate passes

17. Assist in the Renewal / Extension of Visas and Gate pass

18. Update the status of visa, gate pass requests

19. Arrange transportation and accommodation requirements for Service

Engineers and Ship Owners

20. Perform any other duties assigned by Business Support Services Manager /

Executives

21. Handling Employee, Projects and Internal/External clients applications.

22. Communicate with Internal Clients and ensures that all applications will

be applied & delivered on time.

23. Arrangement for Meeting & office rooms for Superintendent, Service

Engineers, Surveyor, Visitors etc.

24. Coordinator in charge all Phase 5 Project - Tug Boat, DSV, AHTS, UTILITY

VESSEL, AHV, OSV.

Global Calls Pvt Ltd

Customer Service Advisor

15th June 2013 to 10th October 2014.

1. Outgoing calls to clients for sale of Solar Energy

2. Maintaining database for clients

3. Surveying & customer feedback for Solar Energy

Digicom Management System (I) Pvt Ltd

Senior Administrative Assistant

June 2004 to till July 2008

1. Handling ECS (Electronic Clearing Service) for current account paychecks

from FORBES companies eg. TATA, Birla Aditya Group, Reliance, Citi Bank,

GE Electronic, Coal India, Maruti Suzuki, HeroCorp Ltd etc.

2. Attend overseas calls to clear high value & normal cheques for ICICI bank

3. Clearance of cheque service through online banking

4. Maintaining records of pending cheques for clearance

Personal Qualities

Quick Learner

Adaptability and flexibility

Self-Confident, Strong will power and commitment.

Willingness to take responsibility and capacity to lead a team.

Independent

Honest

Work well under pressure

Personal Details

Date of Birth : 16.01.1986

Mailing Address : 29/B, 3rd Floor, Flat No 1, Beck Bagan

Row, Circus Avenue Kolkata 700017

West Bengal.

Gender : Male

Religion : Islam

Nationality : Indian

Marital Status : Single

Languages known : English & Urdu, Hindi, Arabic (Beginner)

Location : Kolkata, West Bengal, India

Signature: - Qadar Afraz Moqim

Dated: - 16.04.2019 Place: - Kolkata (Calcutta)

West Bengal

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