Service Representative Customer
Resume:
Radwa Mamdouh Abdel-Aziz Mousa
Summary
Dedicated and focused Employee who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.
Experience
Customer Experience Expert / operations - 03/2018 to 11-2019 VFS Tasheel International, Asyut.
● Handling queries and ensuring accurate information is given to the customer.
● Insuring Accurate Data check & entry of documents and records.
● In charging of Asyut branch management, handling all financial transactions.
● Working on and supporting key employee life cycle processes such as new starters, data management, absence management, transfers and leavers.
● Sending Emails, reminders and regular reports to different departments and managers in the other branches and the head office.
Student Affairs Officer - 05/2016 to 03-2018
European Academy for Information Technology and Advanced Studies, Asyut.
● Dealing with and responding to student inquiries by phone or directly.
● Preparing the archive for students and designing the student’s ID.
● Monitoring attendance and absence of students in lectures.
● Writing and printing all the required paperwork on the computer.
● Organizing the training sessions in the academy and dividing students into sections. Researcher - 12/2013 to 03-2015
Human rights association for community development,Asyut.
● Preparing proposals by gathering and formatting information, writing drafts, and obtaining approvals.
● Meeting proposal deadlines and ensure all required data are submitted on time.
● Ensuring that all documentation is preserved and properly filed.
● Preparing a proposed budget.
Customer Service Representative - 08/2013 to 11-2013 Dream TE Data,Asyut.
● Responding Promptly to customer inquiries by phone and directly.
● Handling and resolving customers complaints, Providing appropriate solutions and alternative.
Education
(june-2013)Graduated from the faculty of arts, Asyut University department of Oriental Languages- Hebrew Section with very good degree
Contacts
Address: 15 Gouda Ibrahim st. Ard Noubar Shoubra Elkhema Phone: +201********* / +201*********
Email: **********@*****.***
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