K. JAFFAR SADIQ

Contact: +971-*********

E-Mail: adgjr0@r.postjobfree.com

: adgjr0@r.postjobfree.com

OBJECTIVE

A highly driven IT professional with Microsoft Certification to credit, seeking an IT position to contribute exceptional system support, service Desk, information technology and technical support expertise for the progress of a leading multinational organization, thereby benefiting both – self and the company, always keeping company’s interest in the forefront.

Technical Skills

Server Operating System: Windows 2003/2008/2012/2016R2 Servers Client Operating System: Windows 7, Windows 8.1, Windows 10.

Servers Handled: IBM x3650, HP DL, ML Series servers Exchange Server Microsoft Exchange Server 2013, Microsoft Office 365 administration E- Mail Clients: Microsoft office 2003, 2007, 2010, 2013, and 2016. VoIP System: Avaya Site Admin, PABX System & Panasonic 700 Backup Software: Symantec Backup Exec, Veeam Backup Solutions & MS DPM Antivirus Software: Cisco AMP (Anti Malware Protection), Email Security & MS Forefront Endpoint Protection, Trend Micro.

Remote Software: Dame ware, SCCM, Anydesk.

Firewall: Checkpoint, SonicWALL.

PROFESSIONAL CERTIFICATIONS

MCTS Windows Server 2008 Active Directory Configuration.

Microsoft Windows Deploying Windows Server 2008.

MCITP Microsoft Certified IT Professional Candidate ID: SR8068598. EDUCATION

2008-2010 M,Sc (Information Technology) from The New College Chennai. 2005-2008 B,Sc (Computer Science) from Jamal Mohamed College Trichy. DETAILED WORK EXPERIENCES

Position : IT Support Engineer

Duration : Jan 2018 to June 2020.

Company : DUTCO Group (Dubai Transport Company LLC) Industry : Construction, Oil and Gas and Hospitality. Location : Dutco House, Deira Al Ittihad Road, Dubai Department : IT Department

Reporting to : Group IT Manager

Roles & Responsibilities

Managing and providing IT support to multiple customers across group for configuring and Troubleshooting administering Servers, Desktops, Laptops, Printers and wireless devices.

To Provide L1 & L2 IT support to End User’s Computing Environment and provide effective support.

Performing Active Directory Administration activity such as Creating & managing of user accounts, security groups, and configuring user profile, account lockout and password reset operations.

Microsoft Azure AD user account creation, creating group and adding member into group, App registration and Joining computer to the Azure Domain.

Create email account; apply retention policy, and enabling MFA for the users in office 365.

Configuration and archive of mail accounts using Microsoft Outlook, Office 365, POP3 & Google.

Manage workflow and service request through Client Manage Engine ticketing system.

Imaging/Re Imaging end user desktop and laptop machines as well as Software installation, configuration, and troubleshooting for end users using SCCM and Acronis true image.

Work with other support teams to provide seamless support to internal customers.

Providing support to windows 7, 8, 10, server 2008, server 2012 and Mac operating systems.

Troubleshoot, analyse, and resolve computer problems related to both hardware and software.

Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to NAS drive using through Veaam Backup software.

Various calls handled in Printer case such as N/W printers, Shared printers and stand-alone printers.

Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.

Install and configure Avaya IP phones to client, Assign extension & call divert to the user.

Configure MS outlook, Backup & restore all mobile devices (Android & I phones).

Support Skype for Business, Microsoft Teams and Zoom with Logitech devices (Logitech BCC950, CC3000).

Prepare and Maintain documentation of all IT assets list (Desktop, Laptop, IP phones, Keyboard

& Mouse, Printers etc).

DETAILED WORK EXPERIENCES

Position : IT Support Engineer

Duration : Aug 2012 to July 2017

Company : Al-Million Group.

Industry : Construction, Transportation, Manpower. Location : Alsadd, Doha Qatar

Department : IT Department

Reporting to : General Manager.

Roles & Responsibilities

Responsible & support for all system related issues.

Handling user problems like PC’s, Laptops, Printer, and IP Phones.

Maintained and supported more than 40+ Pcs.

Creating new user accounts & assigning group policy, assigning user and group share permission.

Implemented security policy and virus protection.

Installation of Antivirus & Troubleshooting Application Software (Kaspersky Endpoint Security, MS Office, Tally ERP 9.1, HRM)

Responsible for Installation and up-gradation of software and hardware, backup, troubleshoot & maintenance of networks and hardware.

Configuring and troubleshoot mails in MS Outlook 2010 & 2013.

Configure network printer for entire users with file sharing. (HP Laser Jet, Ricoh – Gestetner, Toshiba)

Prepared and maintained documentation of System Assets tracking (Monitor, Keyboard, Mouse, CPU etc).

Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services. DETAILED WORK EXPERIENCES

Position : IT Support Engineer

Duration : Apr 2010 to Feb 2012

Company : I Catalyst Interactive Solution (P) Ltd

Industry : Call Center BPO.

Location : Tidel Park Chennai

Department : IT Department.

Reporting to : IT Manager.

Roles & Responsibilities

Maintained technical knowledge in networking area; operating system (Server and PC).

Provided technical support for hardware/software configurations and applications.

Efficiently maintained the Operating System & Active Directory Services.

Installation of 30+ OS for Client machines and Troubleshooting through Remote Access.

Installed software, modified and repaired hardware and resolved technical issues.

Followed up with clients to ensure optimal customer satisfaction.

Assigning the file and folder level permissions as per the user requirement.

Analyze Problems & escalate to appropriate Levels.

Managed call flow and responded to technical support needs of customers.

Configuring and troubleshoot mails in MS Outlook 2007.

Handled daily service requests.

PERSONAL DETAILS

Date of Birth: 12th July 1987

Nationality: Indian

Marital Status: Married

Visa Type: Employment

Notice period: Immediately.

Driving License (LMV): DUBAI, QATAR, INDIA.

Passport Details: Passport No: T 0784505.

Date of Issue: 02ndAugust 2020, Date of Expiry: 01’st August 2030. Date:

Place: Yours Truly.

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