MANISHA SHRESTHA

Colorado Springs, CO *****

808-***-**** adgjn1@r.postjobfree.com

www.linkedin.com/in/manisha-shrestha-31383313b/

PROFESSIONAL SUMMARY

Aspiring IT Professional with over 4 years of proven experience in data analysis, project management, and computer science. Possesses a comprehensive background in customer support, strategic planning, and critical thinking. Gained experience with troubleshooting and utilizing JavaScript, Linux, and X2go languages and software. Adept at meeting organizational goals while working in a fast-paced environment. Career supported by a Bachelor of Science in Computer Science.

• Project Management

• Client Relations

• C++ C#

• Java

• Database Management

• Report Development

• Training and Development

• Quality Assurance

• Policy Implementation

EDUCATION CERTIFICATIONS

Bachelor of Science (B.S.) Computer Science Truman State University 2018 TECHNICAL COMPETENCIES

Software: Eclipse, G Suite, Hadoop, JIRA, Microsoft Office Suite 365, MongoDB, MySQL, NIFI, Tableau, X2go Operating Systems: Mac / Microsoft Windows, Unix, Linux Languages: CSS, C++, C#, HTML, MySQL, XML, Visual Basic PROFESSIONAL EXPERIENCE

Charter Communications Saint Louis, MO 2018 – 2018 IT Architecture Intern

• Implemented problem solving, issue identification, and performance improvement initiatives for Transaction Data Analysis (TDA)

• Coordinated ongoing performance assurance of NIFI software applications

• Analyzed data tables through use of advanced excel and pivot tables functions

• Facilitated medium to small scale meetings and assisted with content development and achievement of defined objectives

• Lead and guided multiple improvement projects using Hadoop Database and NIFI

• Worked on agile methodologies-based project that resulted in completion of project 2 weeks ahead of schedule

• Performed project management responsibilities to ensure defined objectives and goals were achieved

• Attended 2 professional skill development events to network and collaborate with industry IT professionals Truman State University Kirksville, MO 2015 – 2018 Internal Client Management Advocate

• Prepared 20+ customer event reservation requests using database applications and Excel; responded to over 20 calls a day to resolve event reservation issues for customers

• Increased customer satisfaction ratings 100% by proficiently answering questions, suggesting effective solutions that benefitted both the customer and organization and resolve issues quickly

• Recommended, selected, and aided location of merchandise based on customer’s needs

• Provided recommendations to internal client committees in order to improve teams, service, and procedural standards

• Mentored 10 junior team members and facilitated employee collaboration MANISHA SHRESTHA PG. 2

International Student Ambassador 2015-2016

• Collaborated with Cultural integration leader and Academic Success Mentor to provide information to 200+ new and prospective students

• Answered visitor’s questions related to University; provided insight on academic offerings and further details about special exhibits

• Organized 4+ events for new international students to allow for greater involvement in student community; provided networking events for International students to meet with faculty and peers in similar degree programs

• Hosted campus tours for groups of new students to introduce the services, resources, and facilities to offer based on chosen degree path

• Served as orientation group leader to help new students with classes and faculty information Northwestern Oklahoma State University Alva, OK 2014 – 2015 Computer Science Lab Technician

• Supervised daily performance of computer systems; performed troubleshooting of public computers and verified completion of network upgrades

• Set up equipment for employee use; installed cables, operating systems, and software

• Maintained $100K+ in supplies and equipment; created inventory records that prevented shortage of computer lab supplies

• Sanitized workstations and lab instruments to avoid cross-contamination

• Maintained and updated database with relevant computer science articles, journals, and manuscripts for student access

• Collaborated with a professor to manage education projects Academic Accomplishments and Honors

• Initiate member of National Honorary Fraternity Phi Sigma Pi

• Annual President's honor List, Truman State University, 2016-2018

• Undergraduate Research Scholarship Recipient (2014)

• Rangers Research day participants (2014)

• Annual President's honor List, Northwestern Oklahoma State University, 2014-2015

• Team leader at Apex IT Club, Nepal

• Microsoft Student partner of Microsoft Innovation Center Nepal (2013)

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