MAXWELL ULRICH

Chicago, IL ***** 317-***-****

adgjiq@r.postjobfree.com linkedin.com/in/maxwell-ulrich SUMMARY

Dedicated professional committed to providing solutions to complex problems Experienced leader with nearly a decade of career experience in the aviation industry. Initiative to explore cross utilization in job duties has refined problem solving, logistics, training facilitation and time management skills.

− Operational Management − High Pressure Decision Making

− Situational Assessment & Evaluation − Policy & Procedure Instruction

− Cross Divisional Communication − Meteorological Impact Analysis EDUCATION

Bachelor of Arts (BA), International Studies, Minors in Political Science, Spanish, and Economics, Loyola University Chicago, Chicago, IL, 2014

PROFESSIONAL EXPERIENCE

DELTA AIR LINES, Chicago, IL 2011 - 2020

Certified Deicing Instructor 2018 - 2020

Orchestrated classroom / direct instruction of FAA regulated aircraft deice procedure. Maintained proper training verification and record keeping. Enhanced deice efficiency and safety by conducting weekly audits / follow-up meetings.

• Introduced deice IT program to ORD, resulting in quantified knowledge of local aircraft deice time.

• Increased employee participation in deice program 20% YOY. Aircraft Load Agent 2016 - 2020

Lead below wing agent responsible for safe and accurate loading and unloading of aircraft cargo.

• Frequently appointed interim below wing manager on days when no leader was present.

• Designated and assigned team tasks to facilitate prompt arrival and departure of aircraft.

• Supervised outbound international and charter flight departures consisting of 20,000+ lbs of cargo.

• Assisted hiring managers in conducting interviews and making offers of employment. Operations Agent / Gatekeeper 2015 - 2020

Promoted operational efficiency by coordinating aircraft gate assignments, deicing structure, required maintenance, and crew scheduling.

• Prioritized communication with pilots, ACS staff, and flight control.

• Organized aircraft reposition logistics to support a daily schedule of 65 flights.

• Investigated and recorded contributing factors for departure delays.

• Mastered gatekeeper computer program resulting in maximized adaptability to unforeseen itinerary changes.

• Saved company from a $1M DOT fine by making critical coordination decisions during a winter weather irregular operation.

Below Wing Customer Service Agent 2011 - 2016

Served as a valued team member executing efficient transport of luggage from aircraft to baggage claim.

• Educated and acquainted new employees on below wing operations.

• Pursued all available opportunities to learn and engage in each work sector available to ramp employees.

• Evaluated condition of ground service equipment (GSE) in work area, reported issues to maintenance department for repair.

• Inspected aircraft for damage upon arrival, ensuring structural integrity of critical aircraft components.

• Achieved frequent 100% bags to claim daily metric as a transport runner.