Sign in

Aircraft Manager

Chicago, IL
September 30, 2020

Contact this candidate



Chicago, IL ***** 317-***-**** SUMMARY

Dedicated professional committed to providing solutions to complex problems Experienced leader with nearly a decade of career experience in the aviation industry. Initiative to explore cross utilization in job duties has refined problem solving, logistics, training facilitation and time management skills.

− Operational Management − High Pressure Decision Making

− Situational Assessment & Evaluation − Policy & Procedure Instruction

− Cross Divisional Communication − Meteorological Impact Analysis EDUCATION

Bachelor of Arts (BA), International Studies, Minors in Political Science, Spanish, and Economics, Loyola University Chicago, Chicago, IL, 2014


DELTA AIR LINES, Chicago, IL 2011 - 2020

Certified Deicing Instructor 2018 - 2020

Orchestrated classroom / direct instruction of FAA regulated aircraft deice procedure. Maintained proper training verification and record keeping. Enhanced deice efficiency and safety by conducting weekly audits / follow-up meetings.

• Introduced deice IT program to ORD, resulting in quantified knowledge of local aircraft deice time.

• Increased employee participation in deice program 20% YOY. Aircraft Load Agent 2016 - 2020

Lead below wing agent responsible for safe and accurate loading and unloading of aircraft cargo.

• Frequently appointed interim below wing manager on days when no leader was present.

• Designated and assigned team tasks to facilitate prompt arrival and departure of aircraft.

• Supervised outbound international and charter flight departures consisting of 20,000+ lbs of cargo.

• Assisted hiring managers in conducting interviews and making offers of employment. Operations Agent / Gatekeeper 2015 - 2020

Promoted operational efficiency by coordinating aircraft gate assignments, deicing structure, required maintenance, and crew scheduling.

• Prioritized communication with pilots, ACS staff, and flight control.

• Organized aircraft reposition logistics to support a daily schedule of 65 flights.

• Investigated and recorded contributing factors for departure delays.

• Mastered gatekeeper computer program resulting in maximized adaptability to unforeseen itinerary changes.

• Saved company from a $1M DOT fine by making critical coordination decisions during a winter weather irregular operation.

Below Wing Customer Service Agent 2011 - 2016

Served as a valued team member executing efficient transport of luggage from aircraft to baggage claim.

• Educated and acquainted new employees on below wing operations.

• Pursued all available opportunities to learn and engage in each work sector available to ramp employees.

• Evaluated condition of ground service equipment (GSE) in work area, reported issues to maintenance department for repair.

• Inspected aircraft for damage upon arrival, ensuring structural integrity of critical aircraft components.

• Achieved frequent 100% bags to claim daily metric as a transport runner.

Contact this candidate