Office Assistant Customer Service
Resume:
Anna Jaku
Woodbridge, ON
*******@*******.**
QUALIFICATIONS & SKILLS
-Order and Data entry software (ie. Oracle, Business Vision, Quote Werks, Quote Links, AS400)
-Experienced in use of MS Word, Excel, Outlook
-General office duties including photocopying, scanning, use of postage meters, ordering office supplies, maintaining inventory
-Distribution of incoming regular mail and electronic mail, faxes and couriers
-Excellent communication and interpersonal skills
-Proven customer relations skills and abilities including phone and electronic correspondence
-Able to work effectively both independently and with a team
-Willing to learn; adapt easily to new situations and ideas
-Detail oriented, highly organized, responsible and efficient
-Fluent in English and Italian
PROFESSIONAL EXPERIENCE
Part Time Operations Admin
Nov 12/2019 to Jan 11/2020
FedEx Ground Ltd., Woodbridge, ON
Reason for Leaving: Seasonal Position with Fixed Term ended
-Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues
Customer Service Supervisor May2017 to July 2018
IPC Canada Photo Services, Concord, ON
Reason For Leaving: Contract Ended (Maternity Leave replacement)
-Answering customer emails and phone calls, supervised orders coming in and being filled, supervised several employees, ordered supplies and other customer service needs, consulted with owner to manage needs of incoming business
Administrator
January 2017
Royal Group Inc., Woodbridge, ON
Reason For Leaving: Temporary Assignment (staffing agency)
-Filing, shredding and packing to assist with company move to new location
Data Entry Clerk
October 2016 to November 2016
Spirax Sarco, Concord, ON
Reason For Leaving: Temporary Assignment (staffing agency)
-Order entry on AS400, use of soft phone to assist in overflow of calls, entry of inventory description on excel spread sheet
A/R Agent – General Office Assistant April 2016 to September 2016
Air Liquide, Concord & Brampton, ON
Reason For Leaving: Temporary Assignment (staffing agency)
-Customer Service for A/R Collections, data entry using Oracle system, scanning and filing documents, auditing invoice quantities against the packing slip and preparing credit and debit notes accordingly, contacting the customers regarding their accounts and their due payments, pulling delivery backups through Iron Mountain and invoices through Oracle system
Customer Service Representative/Order Entry
October 2013 – June 2015
Electromate Industrial Sales Ltd., Woodbridge, ON
Reason For Leaving: (Maternity Leave replacement)
-Answered, screened and forwarded incoming calls, mail and fax distribution, received purchase orders via email and entered into internal system including corresponding with customers to acquire missing information, monitor security system and greet guest, took inventory and ordered office supplies, updated job description duties for ISO purposed as they changed, other general office duties
Receptionist
January 2007 to January 2010
Hub Financial Inc. / Hub Capital Inc., Woodbridge, ON
Reason For Leaving: Family commitment
-Served on Occupational Health & Safety Committee – including taking minutes and updating documents
-Answered, screened and forwarded incoming calls, fax distribution, direct correspondence with office supply agent, support for mail room and Human Resources, greeted guest (approximately 100 employees), maintained and ordered office supplies, many other general reception duties
Montecassino Hotel, Toronto, ON 1996 -1998
Guest Services Representative
Belstar Realty, Toronto, ON 1991 – 1993
Receptionist
Holiday Inn Yorkdale, Toronto, ON 1984 – 1991
Guest Services Representative/ Switchboard/Reservations
1993 to 1996 / 1998 – 2007/ 2010 to 2013 – Stay at home parent (spouse ran family business)
EDUCATION
Blue Door Yoga Room, Woodbridge, ON 2005-2006
200-Hour Hatha Yoga Teacher Training Program
(In accordance with Yoga Alliance Standards “surpassed”)
Centennial College, Scarborough, ON 2001-2003
Addictions Studies Program (with Honours)
Addictions Studies Practicum Level 1
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