ANTHONY HINDMAN

Colorado Springs, CO

402-***-****

adgjdd@r.postjobfree.com

https://www.linkedin.com/in/anthony-hindman-8336b044/

SYSTEM ADMINISTRATOR

Military Veteran with an active Top Secret Security Clearance and over 10 years of proven experience in the United States Army National Guard and private sector. Accomplished measurable results while leading teams in dynamic, fast - paced environments. Possess a comprehensive background in troubleshooting, diagnosing, repairing, testing, and preventing hardware and software problems derived from conducting domestic and global operations in the United States and Afghanistan. Managed risk upon multiple lines to protect assets, property, and equipment valued over $1M while meeting the expectations of senior leadership. Possess extensive knowledge in personnel and resource management. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a CompTIA Security+ certification, a Bachelor’s degree, and BICSI certifications in Copper and Optical Fiber installation.

●Process Improvement

●Critical Thinking

●LAN / WAN

●Training and Development

●Active Directory / Windows OS

●Leadership / Team Building

●Oral/Written Communication

●Microsoft Office Suite

PROFESSIONAL EXPERIENCE

ERC Inc. – Schriever AFB, Colorado Springs, CO Nov 2019 – Aug 2020

System Administrator II

●System Administration for Windows systems; diagnosing, troubleshooting, and resolving hardware, software and network problems.

●Supported end-users for PC hardware, network applications, & virtual servers; provided personal computer, hardware, and software support; managed assigned projects & program components

●Administrated a multi-level Active Directory by creating/modifying user account, security groups, and distribution list to protect company proprietary information

●Used Remedy ticketing management system to track and create work; instructs users in the use of personal computers and networks; referred more complex problems to intermediate and/or senior level

●Provide operational support for day to day activities involving Software Management Console, Software Distribution/Deployment, Software Updates/Patches, and Operating Systems functionality.

Venatore LLC – US STRATCOM, Omaha, NE Jun 2018 – Nov 2019

System Administrator I

●Uses knowledge and judgement to diagnose issues and problems as they are reported into the Service Center and resolve these issues as quickly and efficiently as possible

●Used Remedy ticketing management system to track and create work; instructs users in the use of personal computers and networks; referred more complex problems to intermediate and/or senior level

●Administrated a multi-level Active Directory by creating/modifying user account, security groups, AD group policy and distribution list to protect company proprietary information.

●Assist the Team Lead with the management of IT Changes which are required to continually develop and enhance the IT services provided or to permanently resolve IT Problems that have had a temporary work around applied.

VT Group – Offutt AFB, Omaha, NE Apr 2017 – Mar 2018

Engineer Technician 3

●Performed extensive research and development during creation phase of products; utilized computer-aided design and drafting equipment during design phase

●Constructed and set up equipment, conducted tests and collected data, prepared and conducted experiments, and calculated or recorded results during experiments

●Provided installation support during Installation Verification Testing or SOVTs. Installation and support include: assembles, repairs, connects and installs equipment such as multi-cable transits (MCTs) and cableways and evaluates system performance under actual operating conditions with Project Manager

●Ensured that the work spaces are properly maintained and all excess material, equipment, tools, and trash are removed from the job site upon completion of the installation and that the disposal of excess material is accomplished in accordance with direction from the Project Manager.

US Army Corps of Engineers, Contractor with IMRI – Omaha, NE Nov 2015 – Mar 2017

Windows Administrator

●Supported end-users for PC hardware, network applications, & virtual servers; provided personal computer, hardware, and software support; managed assigned projects & program components

●Coordinated with network services, software systems engineering and/or applications development teams; restored service and/or identified and corrected core problems

●Troubleshot malfunctions of hardware / software applications and security systems; recommends systems modifications to reduce user problems; resolved operational issues and restored services

●Provide operational support for day to day activities involving Software Management Console, Software Distribution/Deployment, Software Updates/Patches, and Operating Systems functionality.

●Used Remedy ticketing management system to track and create work; instructs users in the use of personal computers and networks; referred more complex problems to intermediate and/or senior level

Warren Distribution, Inc. – Omaha, NE 2015

IT Support Desk Technician

●Worked with network engineers, software systems engineers, & application engineers; corrected / restored core services

●Maintained multi-site network operations, software applications, and operating systems through regular maintenance

●Provided support for internal clients on PCs, applications, peripheral devices, and hardware

●Elevated issues as needed based on call information and experience with technical issues

●Performed preventive maintenance on desktop workstations with Windows OS thru 7 and Active Directory

West Corporation, Omaha, NE Apr 2012 – Aug 2014

Customer Service Manager

●Managed 20 national business accounts with revenue over $1M; established a routine monthly phone call process to maintain 100% customer satisfaction

●Optimized effective communication to existing business accounts via phone and email; ensured 100% of customer issues are tracked and monitored to completion

●Developed partnership with national business account teams; verified business accounts inventories were 98% accurate

United States Army National Guard – Various Locations Apr 2009 – Mar 2019

Team Leader

●Supervised, directed and assisted 6 personnel in IT for 3 automation systems; achieved a 98% overall computer utilization rating

●Utilized Active Directory to assign and remove nearly 300 account users / passwords; ensured all personnel were 100% compliant to Army’s Information Awareness Program

●Routinely checked functionality and serviceability of 100 desktops / laptops; resulted in a 5% down error rate

●Deployed to Kubal, Afghanistan during 2010-2011; supported the Operations Command Center to monitor and record over 1K military and non-military movements.

EDUCATION

Bachelor of Science (B.S.), Business Administration and Management, Bellevue University, Bellevue, NE

Associate of Science (A.S.), Aerospace Ground Equipment Technology, Community College of the Air Force,

Montgomery, AL

CERTIFICATIONS

CompTIA Security+ (501), Institute for Veterans and Military Families (IVMF)

CompTIA A+ (801, 802), New Horizon Learning Center

BICSI Installer 2 Copper, Building Industry Consulting Service International (BICSI)

BICSI Installer 2 Optical Fiber, Building Industry Consulting Service International (BICSI)

NOTABLE AWARDS

Army Achievement Medal

Air Force Achievement Medal

Marine Corps Meritorious Medal

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