Editor/Writer/Proofreader/Researcher
Resume:
Matthew Merta
Hamtramck, Michigan *8212
313-***-**** (Home) / 313-***-**** (Cell)
adgjav@r.postjobfree.com / adgjav@r.postjobfree.com
OBJECTIVE:
To seek full-time employment that will best utilize my educational and work experiences. This includes writing, editing, proofreading, education, musical and historical research, automotive remarketing and titling, and customer service.
EDUCATION:
Bachelor of Science
Wayne State University, College of Education, Detroit, Michigan
Major: Speech Communications
Minor: English
Michigan Provisionary Teaching Certificate (renewable)
EXPERIENCE:
– Freelance Writer
January 1987 – Present
Various publications including:
* Periodicals - Fiddler Magazine, Bluegrass Now Magazine, Tri-State Bluegrass Journal, Ann Arbor Paper, Metro Times, Real Detroit Weekly, Home and Studio Recording, Camp Chase Gazette, Smoke & Fire News.
* Reference texts - Angels A to Z, Musichound Rock: The Essential Album Guide (both published by Gale Group).
* Links to sample writings can be found at http://www.mattmerta.com/ .
– Senior Researcher
June 2019 – June 2020
DuckerFrontier
Troy, Michigan
Working in primary based-fieldwork and market analysis by supporting the fact-finding efforts for various projects. Specifically, conducting in-depth-interviews (IDIs) such as competitive intelligence and higher level quantitative and qualitative telephone interviews with industry experts and assisting on multiple projects. Also providing assistance in data collection from various methods.
– Customer Resolution & Retention (formerly Mediation/Arbitration) Remarketing Coordinator
February 2012 – March 2019
Dell Inc./Modis Inc. (Contracted to Volkswagen Group of America Inc.)
Auburn Hills, Michigan
Provide customer and corporate service during arbitration cases of manufacturer’s buyback of vehicles for Volkswagen of America and Audi of America, including securing/branding of titles, ensuring buy-back vehicles are ready for auction, and ensuring customer satisfaction with replacement vehicles.
– Customer Service Representative
May 2008 – February 2012
Perot Systems/Dell Inc. (Contracted to Volkswagen Group of America Inc.)
Auburn Hills, Michigan
Provide customer service via e-mail, mail, and telephone for Volkswagen of America.
– Product Sales
June 2007 – September 2007
Spherion
Fort Lauderdale, Florida
Monitoring sales of Cadbury-Schweppes soft drinks in the Detroit area for marketing purposes.
– Proofreader
July 2006 – November 2006
Addison Graphic Solutions
Southfield, Michigan
Editing of various publications, including advertisements, training manuals, and catalogs, for DaimlerChrysler Motors and other clients (department ownership transferred from BBDO Detroit).
– Proofreader
August 1999 – June 2006
BBDO Detroit
Troy, Michigan
Editing of various publications, including advertisements, training manuals, and catalogs, for DaimlerChrysler Motors.
– Associate Editor
June 1997 – December 1998
ACI International
Farmington Hills, Michigan
Editing of various publications dealing with the concrete industry, including proofreading, copy editing, page layout, and author/printer contacts.
– Associate Editor
February 1992 – June 1997
Gale Research (now Cengage Learning)
Detroit, Michigan (now Farmington Hills, Michigan)
Editing of various library reference publications, including writing, proofreading, copy editing, contributor/printer contacts, project management, and liaison for work-at-home employees.
– Educational Therapist
November 1989 – September 1991
Boys Republic
Farmington Hills, Michigan
Education and analysis of juvenile offenders in a temporary holding facility.
SKILLS/ACHIEVEMENTS:
– Familiarity with DOS/Windows-based personal computer software, including WordPerfect, MS Word, Excel, Framemaker, Photoshop, and HTML among others.
– Member of the International Bluegrass Music Association.
– Member of Americana Music Association.
– Member of Society for the Preservation of Bluegrass Music in America.
– Member of 19th US Infantry, Company B Civil War Reenactment Group.
– Member of Michigan Fiddlers Association.
– Member of Historic Fort Wayne Coalition preservation group.
– Involved with local and national music industry as musician, manager, booking agent, publicist, and technician/repair for over 25 years.
WRITING SAMPLES:
Available upon request.
BUSINESS REFERENCES:
Jason Tosetti
Diversion Investigator, US Drug Enforcement Agency
Rasha Fawzy
Workforce Team Leader, Volkswagen Group of America
Nicholas Cardoni
Manager, Porsche America
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