Epic Testing Mgr/Coordinator & Cadence Analyst

Emily A. Raines

Indianapolis, IN *****

Cell: 812-***-**** – *************@*****.***

SUMMARY

Certified and passionate Epic Professional with 16+ years of Epic Implementation experience with hospitals, health systems, and academic medical centers including Testing, Optimization, Build/Configuration, and Current State and Future State Workflows. Epic Testing, Optimization, and Build tasks completed either independently, collaboratively, and accurately, with Epic Application Teams, Trainers, and Epic Vendor to meet deadlines despite interruptions and competing demands. Motivated to extend clinical information systems and share expansive Epic knowledge with others.

EDUCATION AND TRAINING

BACHELOR: ENGLISH Indiana State University, Terre Haute, IN

EPIC Certifications Current Historic

Cadence Enterprise Scheduling EpicCare Ambulatory EMR (2017)

Prelude Registration (2017)

Benefit Engine (V2017)

Resolute Enterprise Professional Billing (2006)

Epic Training: OpTime Epic Training (V2014)

FEDERAL AND STATE LICENSES

Indiana Federal and State Board Certified Long Term Care Administrator

Louisiana Federal and State Board Certified Long Term Care Administrator

Indiana State Board Certified Medication Aide

PROJECT SKILLS

Planned Enterprise Testing Execution

Delivered Enterprise Testing MS Project Plan

Ability to view tasks from a system perspective

Communicated Epic’s Testing Best Practices

Project Resource Planning and Management

Coordinated Internal and External Testing Resources (including Vendors)

Facilitated JAD and Business KPIs Discovery Sessions with Healthcare Leadership

Defect Identification, Tracking, Resolution, and Reporting

Produced current state Healthcare Process Workflows and streamlined future state workflows

Project & Customer Service Software

MS OFFICE SUITE, MS TEAMS, OUTLOOK, SHAREPOINT, SYMPHONY QTEST MGR, JIRA, SERVICENOW

EPIC IMPLEMENTATION & OPTIMIZATION ROLES

Testing Manager/Coordinator for Enterprise Epic Implementations

EpicCare Ambulatory Optimization Project Lead

Cadence AC subcontracted by Epic for Epic Vendor AC Role (mentor new Epic Vendor Cadence ACs)

Epic Vendor Team Member: Referrals Workflow and Functionality Demo at Customer Design Session

Cadence 30 Day PGL Assessments (Epic Vendor Role)

EpicCare Ambulatory Mentor and Double Upgrade Tester

Go Live Command Center Help Desk Triage Manager

Co-Project Lead: EpicCare Ambulatory, OpTime, Willow and add-on Cadence functionality

EpicCare Ambulatory Implementation Lead

Implementation Analyst: Workflow Analysis, Build Roles & Trainer Roles (MF Configuration and Content Build)

oEpicCare Ambulatory, Cadence/Prelude, Referrals, Resolute Professional Billing)

EPIC KEY ACCOMPLISHMENTS

1)Virtual Integrated Testing Sessions: Coordinated and schedule Skype Testing Dry Run. Testing progressed very smoothly. Documented on the Testing Execution Schedule which days would be Skype Testing.

2)Virtual Integrated Change Management Testing: Observed a virtual Integrated Change Management Testing Session to learn the customer’s current method and communicated process improvement recommendations to Testing Team Project Manager.

3)Executive Daily Testing Review Status Call: Prepared and facilitated.

4)Epic Go Live Command Center Initial Phone Triage Center Coordinator: Achieved effective direction of Go Live Epic issue calls triaging with Help Desk Team members and project new consultants.

5)Testing Status Reporting: Program Director Meeting with Hospital Partner Site Executive Leads, Weekly Status Report email to entire Project Team, and Testing Leads Weekly meeting (ppt and verbal presentation).

6)Epic Testing Kickoff Team Education Presentations: Presented at Epic IS Team and the Ancillary/3rd party Systems Team. Given compliment it was the most informative and clear session the staff had received in a long time.

7)QA Testing Process Improvements identified and implemented for Epic Projects:

Testing Effort Estimate Tool: Developed spreadsheet tool and provided a testing effort estimate for a new Hospice Facility implementation.

Decreased Testing Communication Emails: Standardized emails.

Test Tracking: Created and implemented a method in qTest to identify a “pause” in testing for overnight hospital charges.

Eliminated avoidable defects in Integrated Testing: Initiated pilot project to start the official signoff documentation of the application testing in the TST environment by the Epic Application Teams. Presented to IS Leadership with approval to implement. Conducted process review sessions at application team meetings and PMO meetings. 10 repetitive issues were eliminated.

WORK EXPERIENCE

EPIC Enterprise Program Test Lead

12/2019 to 5/2020

BJC Healthcare

Created and implemented Epic Testing Strategy for 2 year 4-Phase Epic Rollout Enterprise Project.

Virtual Testing Sessions: Observed a virtual Integrated Change Management Testing Session to learn the customer’s current method and communicate pros and cons of current process.

Collaborated with Epic Testing AMs to deliver Testing Milestones and Key Tasks Tracking to assure testing is on target through the project.

Conducted Epic Enterprise Project Team Test Strategy Overview presentation.

Created a Program Test Lead Tracker to assure key tasks and readiness tracking are on time.

Generated Dashboard for tracking Application Test Script Review.

Produced and prioritized the weekly Epic Testing AMs and Test Lead meeting agendas and facilitated meeting.

Facilitated 5 Brainstorming Sessions with the current Epic Testing Team to define current and historical testing processes. Demonstrated ability to effectively talk to team to draw out details.

Observed current testing team Change Management Testing at the request of the Testing Manager and submitted process improvement recommendations.

Completed and submitted the Epic Enterprise Leadership Status reports on time.

Planned and communicated the Testing Education Sessions for key testing events.

Strategized the use of JIRA in Testing Tracking. Implemented a new project in JIRA to track testing for the Enterprise Epic Project.

Transitioned the Enterprise Program Test Lead testing current status and background information to the current customer Epic Testing Team Lead.

EPIC Testing Project Manager

5/2019 to 7/2019

University Hospital Services

Created and implemented Epic Test Plan summary reference and detailed Project Plan, customized to UHS Epic Utility Implementation.

Created and initiated Epic Implementation Testing Communication Plan.

Conducted Project Team and Ancillary 3rd party system teams Sherlock Education Training customized to UHS.

Mentored new Epic Testing Coordinator: Epic Testing Methodologies, Sherlock Approach and use, Application Testing Script Review and Execution Process, Test Script Review Tracking and Execution Tracking, and Integrated Test Script Review Process and facilitating a Script Review Session.

Achieved QA of content and collaborated with new Testing Coordinator to determine final Epic Testing reference documentation and presentations for multiple types of testing activities.

Integrated Testing Planning Activities: Planned and scheduled Integrated script review sessions. Prioritized review sessions by Epic Applications involved in the test script.

Planned and/or conducted the weekly Integrated Testing Liaisons’ Meetings providing testing timelines, testing process information, and testing updates.

EPIC Testing Project Manager

5/2018 to 3/2019

The Ottawa Hospital, Canada

Virtual Integrated Testing Sessions: Coordinated and schedule Skype Testing Dry Run. Testing progressed very smoothly. Documented Skype Testing days on the Testing Execution Schedule.

Application Testing started on time.

Integrated Testing started on time.

Application and Integrated Testing Planning Activities: Planning, scheduling, facilitating pre-planning meetings for testing scenario development, script development, and coordination of resources. Prioritized review sessions by Epic Applications involved in the test script.

Utilized Epic Testing best practices, methodologies, and tools (including the Epic Testing Toolkits) to work with Application Leads and Application Team Testing Liaisons to initiate and document Epic testing outcomes.

Collaborated with Epic Managers, Epic application analysts and consultants to ensure all integrated testing tasks were completed timely.

Coordinated PRCT Regulatory Report Testing by documenting Epic specific details in the scripts, creating a testing schedule, structuring the testing packets, and establishing resources for testing.

Performed QA for the Integrated Testing script execution status to assure testing accurate reporting statistics.

Testing Status Reporting: Program Director Meeting with Partner Site Leads, Weekly Testing Status Report email to the Project Team, and Testing Leads Weekly meeting (ppt and verbal presentation).

Planned, scheduled, and conducted the weekly Integrated Testing Liaisons’ Meetings providing testing timelines, testing process information, and testing updates.

2000 – 2018

Epic Testing Manager/Coordinator Roles

Ambulatory Tester/Analyst (double full version upgrade)

Co-Project Lead: EpicCare Ambulatory, OpTime, Willow and add-on Cadence functionality

Integrated Ambulatory Suite Testing Coordinator and Contracted as Epic Staff Cadence AC

EpicCare Ambulatory Analyst, Optimization Project Lead, and Trainer

Cadence Enterprise Scheduling Co-Project Lead for Hospital De-Merger Project

Cadence Enterprise Scheduling and Prelude Enterprise Registration Analyst and Trainer

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