Manager Customer

RESUME

K.R. Archana

Mobile: 818-***-****

Email: *********@*****.***

CAREER OBJECTIVE

A highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

EDUCATIONAL QUALIFICATIONS:

Exam

Institute

Board

Year

B.Sc (Electronics)

Sai Sudheer Degree College

Osmaina University

2014

Intermediate

Narayana Jr. College

Board of Intermediate

2011

SSC

Little Pearls High School

State Board

2009

TECHNICAL SKILLS:

●Operating Systems : MS-DOS, Windows95, 98, XP.

●Programming Languages : C and Html.

●Packages : MS-Office (Word, Excel, Power Point)

WORKING EXPERIENCE:

●Working as Process Consultant in Y-Axis Solutions Pvt Ltd, Jubilee Hills Hyd from 5th Sep 2019 to till date.

●Working as Customer Relationship Manager in KRD Exports Pvt Ltd, Sainkpuri from June 1st 2017 till 31st Aug’19.

●Worked as Process Associate in Genpact,Uppal, Hyderabad from Sep 5th 2014 to till May 2nd 2017.

JOB RESPONSIBILITIES:

Job Responsibilities as Process Consultant:

●Keen Attention to detail while processing documents & forms.

●Ability to research for information on the internet

●Excellent writing skills.

●Provide advisory and support services to clients

●Advice on documentary requirements in immigration/visa services

●Review documents and preparation of petitions and applications.

●Produce high-quality documentation

●Liaison with relevant immigration and visa offices, where required.

●Document process systems and ensure process deliveries are met

●Maintain knowledge of changes and updates in visa policies

●Build a client relationship and ensure client satisfaction through prompt delivery and service.

Job Responsibilities as Customer Relationship Manager:

●Excellent word and PowerPoint skills plus a good working knowledge of Excel

●Good problem solving skills, able to grasp problems quickly and draw informed conclusions

●Ability to focus on the stated problem and synthesize information and knowledge to achieve a solution

●High energy level, self-motivated, and with a proven ability to learn quickly, multi-task and work independently as well as part of a team

●Good financial awareness and ability to bring that to discussion/negotiations with key customer decision makers

●Flexible, willing and able to cope with change with the ability to work under pressure

●Commercially minded, a good negotiator and strong influencing skills

●Proven ability to manage multiple projects at a time while paying strict attention to detail

●High attention to detail and an ability to work well under pressure

●Strong interpersonal skills and ability to work well independently or within a team environment

●Demonstrated success in using and teaching directive selling, including team, cross- and online selling

●Assist in developing and implementing a relationship selling strategy to drive results in key focus areas

●Maintaining up-to-date records of customer contact (customer meeting notes) and recording development activity

●Supervise on-the-floor training programs and direct ongoing improvements

●Solve issues related to shipping and pricing verifications

Job Responsibilities of Process Associate:

●Ensure adherence to quality norms and processes.

●Maintain a culture of high customer service.

●Collection force customer relation center (Voice).

●Ensure 100% quality and compliance.

●Participate in knowledge sharing sessions as an when applicable.

●Creating and delivering presentations to management regarding suggested improvements

●Analyzing production data to determine potential areas for improvement

STRENGHTS:

●Dedicated to work.

●Commitment to time.

●Straight forward and hard working.

●Capable of taking enormous responsibilities.

●

ACHIVEMENTS:

●Achieved Bronze Award in Genpact.

●Achieved Silver Award in Genpact.

PERSONSAL PROFILE:

Date of Birth : 3rd Feb, 1994.

Gender : Female

Father Name : R.K Ram Mohan

Marital Status : Single (Unmarried).

Nationality : Indian

Languages Know : English, Hindi, Telugu & Tamil.

Hobbies : Listening to Music, Playing Shuttle and Playing video games.

Address : Plot-65, JK Colony, Kakathiya Nagar, Neredment, Hyderabad.

DECLARATION

●I hereby declare that the information furnished above is true to the best of my knowledge. I do hereby declaration above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.

Date:

(K R Archana)

Contact this candidate