Revenue Manager, Analyst, Customer service

Amy Morton

**** ***** **. ***********, ** *****

Phone: 303-***-****

email: **********@*****.***

Highlights of Qualifications:

● Management skills, Customer Service, Computer skills, Interpersonal skills, Communication, Problem-solving, Exceptional written and verbal skills, Detail-oriented, Telecommunication skills, Self-motivated.

● Systems and Programs:Hospitality RM systems, SQL, Python

● Certified: Hotel Revenue Management Certifications for Hilton and Marriott; SQL Database Experience:

Hilton 11/2019 – 04/2020 Revenue Management Systems Coordinator – Contractor Pittsburgh, PA

(remote)

● Implemented Hilton Systems training calls to property teams daily and conducted training webinars, performed data analysis and configuration and performed telecommunication support to all properties.

● Oversaw project plans and goals were followed and achieved.

● Managed 13 week implementation timelines for up to 24 hotels and oversaw successful launch of the GRO Revenue Management System to each hotel property. Stonebridge Hospitality 01/2018- 11/2019 Corporate Revenue Manager Denver, CO

● Personally oversaw 8+ properties on daily revenue management responsibilities and operations.

● Worked in conjunction with V.P. of Operations, V.P of Sales & Marketing, Accounting, E-Commerce, and General Managers/ property associates to provide revenue strategies on daily operations, financial systems, and revenue management systems to increase yearly RevPAR growth and/or winning more than fair share of surrounding competitor production.

● Compiled production reports daily to prepare analytics for hotel management team and present data trends to each team for multiple time periods each week.

● For the period of September 2018 – November 2019, provided exceptional telecommunication responsibilities through my role in a remote position. Stonebridge Hospitality 08/2016-01/2018 Revenue Analyst- Corporate Denver, CO

● Supported Revenue Manager on 16+ properties with daily Revenue Management strategies.

● Executed daily revenue strategies on behalf of Corporate Regional Revenue Manager.

● Analyzed yearly budgets and assisted in achieving yearly revenue growth for individual properties.

● Held weekly calls with C.R.R.M. and each property to review and implement possible revenue impacting procedures.

● Participated and prepared yearly production reports for mid-year and end of year budget meetings held by the Senior V.P. of Operations for Stonebridge Hospitality Education:

● Johnson & Wales University Denver, CO

Bachelor of Science, Hotel and Lodging Management

Graduate, 05/2014

Dual Concentration: Revenue Management/Meeting and Event Management

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