Customer Service Manager

Kathy Zentner

*** * ***** *** ********, CO ****1 • 720-***-**** • *******@*******.***

PROFESSIONAL ACCOMPLISHMENTS

Title Clerk – O’Meara Ford - Northglenn, CO 03/2015 to 2/14/20

Process wholesale and dealer trades.

Prepare and submit title documents to DMV.

Verify pay off trade-ins.

Prepare and update trade-in vehicle jackets.

Title Specialist - Denver Community Federal Credit Union - Denver, CO 03/2012 to 11/2014

Performed loan audits.

Balance general ledgers.

Process all title work to motor vehicle/UCCI to state.

Process all real estate releases.

Paid reports (all loans).

Created Credit Reports.

Customer service duties.

Lending Manager - Colorado United Credit Union/Premier Members Federal Credit Union - Denver, CO 05/2005 to 1/2011

Managed back-office support functions in lending area.

Ensured proper documentation on all loans adherence to credit unions policies and procedures, Federal and State rules and regulation and compliance. Audited mortgages loans to verify debt to income was correct, all documents were signed in proper place and initialed where needed.

Responsible for titles, subordination agreements, filing and releasing of deeds of trust, underwriting of all consumer, indirect, and second mortgages.

Supervised 4 employees, responsible for quarterly job evaluations.

Accountable for repossessions, charge offs, and collateral / liquidation.

Assisted in successfully streamlined lending by implementing centralized lending program that resulted in quality underwritten loans that positively affected the credit unions loan portfolio.

Helped develop and implement new lending products and programs that fit membership and the credit union’s needs; member counseling program, SLC product to replace Visa along with preferred membership and relationship pricing.

Loan Officer - Colorado United Credit Union - Denver, CO 07/2004 to 05/2005

Completed loan requests from members of which duties included, credit reports, processing loans, member counseling, and loan closing.

Built good relationships with members.

Generated up-sales based on members needs.

Loan Officer - Denver Community Federal Credit Union - Denver, CO 03/2003 to 07/2004

Underwrite consumer loans.

Audit consumer loans.

Customer service.

Title Specialist - Denver Community Federal Credit Union - Denver, CO 12/1998 to 03/2003

Process all title work to motor vehicle/UCCI to state

Process all real estate releases.

Input application from loans.

Paid reports (all loans).

Credit Reports.

Customer Service.

CUML reports (loans).

EDUCATION

American Institute of Banking

West High School

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