Patient Representative and Advocate, Executive Director, Clinic Mgr.

*

Michele D. Ruple

Cell: 310-***-****

**********@***.***

ADMINISTRATIVE MANAGEMENT PROFESSIONAL

A people-focused professional with exceptional abilities and the capacity to forge and maintain exemplary patient, client, and internal relationships in order to provide an exemplary level of service and satisfaction within and outside the healthcare industry. Able to gain the trust of employees, support staff and upper management, achieve the goals of the organization, and maintain long-term, mutually- beneficial internal and external relationships. Consistently demonstrates 150% level of dedication and excellence and possesses the office and administrative capabilities to enhance diverse organizations within and outside the healthcare industry.

Hiring & Staff Development IPerformance Evaluations IPolicy and Procedures Implementation

& Facilitation Administrative Assistant IRegulatory Compliance IAccreditation ICost Reduction I Human Resources I Problem Resolution/Crisis Intervention & Management I Client/Staff Liaison IMediator IOffice/Project Coordination

"What others say

"When asked about her desired legacy, Ruple thought for1a few seconds before answering and whispered that she hoped people would remember, 'She cared." Norm Zareski, Author, San Pedro Magazine

CAREER TRACK

Personal Attendant/Adia Life Coach for employees

Adia Agency

Torrance, CA

Since June 2014-Current

Results-driven professional working currently as a Personal Attendant with patients who have IQ's of 165 and above and who have had a recent diagnosis of the onset of Dementia, Alzheimer and/or Parkinson's.

o Coordinate all medical appointments referrals to various medical specialties (i.e. Primary Care Provider, neurologist, cardiologist, urologist, dentists, podiatry, internal medicine and mental health clinicians)

o Responsibilities include but not limited to INR testing and reporting, ensuring medications are taken as scheduled

o Function as a patient advocate and patient liaison between medical providers and families when needed

o Development of consistent plans and schedules to facilitate patient needs. o Motivate and nurture patient with positive feedback as tasks (per plan and schedule) are successfully completed

o Challenging position but also personally rewarding when quality of patients life has been improve

2

o Function as Adia Life Coach for staff at the agency Executive Director/CEO

Harbor Community Clinic

San Pedro, CA

Since 2004-2011

Purpose and Scope: Provided strong, steady and collaborative leadership with primary focus on patient relations and staff efficiencies for a healthcare organization serving l,000+ patients on an annual basis. Worked closely with physicians and medical personnel and employees to identify needs and formulate approaches that increased service quality and met evolving and often complex patient and organizational needs.

o Played a key role in a multi-year initiative to double patient capacity in anticipation of changing legislative and economic conditions. Successfully secured initial project funding and assisted in expansion planning and execution. Met multiple challenges and objectives while minimizing impact of patient care. o Excelled in building and maintaining community relations to leverage new resources and transition Harbor Community Clinic as the patient's "home" primary care provider. Services included general medicine, OB/GYN, women's health, pediatrics, behavioral health, and outreach/health education. o Fully and effectively supported employees. Served as a sounding board to help generate ideas and solutions that increased staff effectiveness and satisfaction. Managed key HR actions that included hiring, training, benefits administration, payroll and compensation. Promoted continuous improvement and listened carefully to staff members to resolve issues in a timely manner. it Took part in an effort to obtain Federally Qualified Health Clinic Look Alike status. Ensured that Harbor Community Clinic was in full compliance with strict federal and industry regulations and operations were of the highest ethical and quality standards.

Clinic Manager

Family Planning Associates Medical Group

North Hollywood / Inglewood, CA

Prior to 2011

Purpose and Scope: Supervised and supported a 15-member staff, and oversaw daily clinic operations, ensuring top quality patient care and compassion. o Compiled, analyzed, and utilized performance data and metrics to ensure revenue and profitability requirements met

o Drove HR functions that included labor relations, performance evaluations, salary and benefits guidelines, safety programs (OSHA) hiring practices, and executive transitions. Achieved goals and maintained a strong team-oriented environment

o Spearheaded efforts to build and maintain a cohesive and uniform operation spread across multiple sites in Southern and Northern CA in the wake of the loss of the primary site due to fire and mold mitigation . Efforts aligned all site operations with corporate guidelines. Traveled extensively to ensure logs were up to date and current, chart documentation and follow-up was completed, equipment preventive maintenance (PM) was properly performed, and personnel files were current o Served as a spokesperson during complex crisis management situations. As a result, turned around negative situations, gained and maintained confidence within the organization o Functioned in the role of a pre-auditor and helped facilitate Accreditation by the State of California of all sites within the medical practice

3

LEARNING CREDENTIALS

Bachelor of Science-Psychology

UCLA, Los Angeles, CA

Selected to take part in a groundbreaking behavioral modification research project conducted by Dr. 0. Ivar Lovaas, a pioneer in the treatment of autistic children and teens. INTERESTS & ACTIVITIES

Advisory Board Member, Everest College {Bryman College)-Well respected and accredited 53-year old technical college offering degrees and diplomas in business, medical and technical fields. Active volunteer along with family members at the Union Rescue Mission in LA's Skid Row; assist in preparing 1,000+ meals per day and perform other task as needed to give back to the community and show compassion through actions, not words.

Volunteer at our local Cancer Association/Redondo Beach Traveled extensively to multiple islands in the South Pacific, Bahamas, Cook and Easter Islands and the Caribbean (also several areas in Mexico) In addition, I have had the pleasure to enjoy an immersion experience in areas not visited by tourists! SCUBA diving I Swimming ICamping IFacing New Challenges IFluent in French IPossess conversational and medical Spanish language skills REFERENCES PROVIDED UPON REQUEST

Contact this candidate