Customer Care Manager
Resume:
PERSONAL DETAILS
SURNAME : LEBESE
FIRST NAME(S) : SELLO ISAAC
I .D NUMBER : 810**********
D.O.B : 28 SEPTEMBER 1981
GENDER : MALE
MARITAL STATUS : SINGLE
DEPENDENT : THREE
HOME LANGUAGE : TSONGA
OTHER LANGUAGES : N.SOTHO AND ENGLISH
HEALTH : GOOD
LICENCE : CODE 10 – C1
CONTACT DETAILS
HOME ADDRESS : 1169 BLOCK H
SOSHANGUVE
0152
CELL NUMBER : 060-***-**** / 078-***-****
E-MAIL ADDRESS : **************@*****.***
ACADEMIC RECORD
SCHOOL ATTENDED : CENTRAL HIGH SCHOOL
GRADE : GRADE 12
SUBJECTS : ENGLISH, AFRIKAANS, TSONGA, BIOLOGY
GEOGRAPHY, ACCOUNTING, B. ECONOMIC AND
ECONOMICS.
YEAR : 1999
EDUCATIONAL QUALIFICATION
INSTITUTE : INSTITUTE OF CHARTED SECRETARIES
AND ADMINISTRATORS
COURSE : BUSINESS ADMINISTRATION
QUALIFICATION : CERTIFICATE – NQF 4
MODULE : ACCOUNTING 2, BUSINESS CALCULATIONS,
BUSINESS PRINCIPLES AND BUSINESS LAW
YEAR : 2004
QUALIFICATION : CERTIFICATE – NQF 3
MODULE : ACCOUNTING 1, BUSINESS ENGLISH, BUSINESS
METHOD AND PRINCIPLES OF SUPERVISIONS
YEAR : 2003
ADDITIONAL TRAINING
INSTITUTE : PRODUCTION MANAGEMENT INSTITUTE OF
SOUTHERN AFRICA
COURSE : WHOLESALE AND RETAIL DISTRIBUTION
QUALIFICATION : NATIONAL CERTIFICATE – NQF 2
MODULE : NUMERACY, COMMUNICATIOS, RECEIVE STOCK
CUSTOMER CARE, COUNT STOCK, PULL & PACK
YEAR : 2012
SKILLS GAINED
RESEARCH STOCK MOVEMENT
STOCK CAPTURING
PROBLEM SOLVING
RESPONDING AND DEALING WITH CUSTOMER QUERIES
STOCK TAKE PREPARATION
INSTITUTE : S-T-E-C-H HAVATECH
COURSE : CALL CENTRE ADMINISTRATION / COMPUTER
LITERACY
QUALIFICATION : CERTIFICATE
MODULE : TELEPHONE SKILLS, MICROSOFT ACCESS,
MICROSOFT WORD, CUSTOMER SERVICES,
CALL CENTRE COMMUNICATION
YEAR : 2010
INSTITUTE : SHUMA COMPUTER TRAINING CENTRE
COURSE : COMPUTER LITERACY
QUALIFICATION : CERTIFICATE
MODULE : MICROSOFT WORD, MICROSOFT EXCEL,
MICROSOFT POWERPOINT AND MICROSOFT
ACCESS
YEAR : 2007
WORK EXPERINCE
EMPLOYER : GELMAR HANDLES AND FURNITURE FITTINGS
POSTION : SALES ASSISTANT / CASHIER
PERIOD : SEPTEMBER 2013 TO JULY 2018
TASK AND RESPONSIBILITIES
CASHIER
DEALING WITH CASH UP
DEALING WITH CREDIT RETURNS
MANAGING LEFT BEHIND STOCK
MANAGING SHELVES ON DAILY BASIS
TRAINING CASUALS ON TILLS.
EMPLOYER : ARB ELECTRICAL WHOLESALERS
POSITION : PULLER & PACKER
PERIOD : APRIL 2011 TO SEPTEMBER 2013
TASK AND RESPONSIBILITIES
PULLING AND PACKING OF STOCK
MAKING SURE THE STOCK IS PACKED AT THE RIGHT PLACE/CODE
SHIPPING OF DOCUMENTS (IBT)
DAILY RANDOM STOCK TAKE
CHECKING STOCK TAKE IF IT CORRESPONDS WITH THE QUANTITY ON SYSTEM BEFORE ADJUSTMENTS.
WORK AT MINI DISPATCH.
EMPLOYER : CLEANCOR
POSITION : CLEANER
PERIOD : APRIL 2008 TO MAY 2010
TASK AND RESPONSIBILITIES
CLEAN CONVER BELT AND WAREHOUSE
PERSONAL SKILLS
PAYS ATTENTION TO DETAILS
HARD WORKING AND COMMITMENT
PROBLEM SOLVING
INDIVIDUAL AND TEAM WORK
CUSTOMER ORIENTATION
REFERENCES
NAME : MICHAEL UYS
POSITION : GELMAR MANAGER (SILVERTON)
CONTACT : 012-***-**** / 079-***-****
NAME : THAPELO THLAPANE
POSITION : GELMAR ASSISTANT MANAGER
CONTACT : 012-***-**** / 076-***-****
NAME : DEREK DU RANT
POSITION : ARB MANAGER (PRETORIA NORTH)
CONTACT : 012-***-**** / 5
NAME : PRINCE MUSA SHABANGU
POSITION : FACILITATOR (P.M.I)
CONTACT : 071-***-****
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