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Technical support specialist

Greensboro, NC
September 30, 2020

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**** * ****** **, **********, *****, NC

Phone: 336-***-****


North Carolina A&T State University May 2020

M.S., Information Technology, GPA: 3.9

University of North Carolina Greensboro May 2018

Communication Technology (ICT); International Business (MGT)

B.S., Information Systems Major, GPA: 3.2

Certifications: Amazon Web Services Solutions Architect Associate


Programming Languages: Python (Beginner), MySQL

Software: Tableau, Google Admin Console Management, Dell Wyse Thin Client Management,

Interpersonal: Leadership; Effective Communication; Management; Analytical; Problem-Solving; Collaboration

Languages: English (fluent); Twi (Native);


N.C. A&T Client Technology Services January 2019 – May 2020

Technical support

•Field Technical Assistant for student population of over 12,000 students

•Information management and student password administration through Active Directory.

•Execute plan of actions to remediate vulnerabilities

•Used SCCM to organize campus physical computers and to provide remote assistance

•Led a Google Admin Console Project to a success (Chromebook Management)

•Utilized Cherwell Ticketing software to resolve computer issues (Troubleshooting & Installation)

•Trained new hires on work policies and procedures.

•Provided classroom support for the college of education.

•Performed hardware installations and repairs on desktops and laptops

•Managed student accounts through Blackboard, Office 365, Google Admin.

•Set up and managed the VDI environment

•Managed (Reimage and service) PC and Mac for staff and faculty.

UNCG 6-tech services May 2016 – May 2018

Senior Student Lab Manager

•Set up new hardware for Labs around the University

•Supervised and assisted lab consultants on troubleshooting computer or printer problems

•Trained new hires on work policies and procedures

•Controlled inventory and ordered new supplies

•Tracked all lab counts during and after lab consultants shift

Leadership & Involvement

Young African Professionals (Team Lead; 2017 – 2019)

Habitat for Humanity (Volunteer; 2017 – 2018)

UNCG’s Men Soccer Club (Team Captain; 2015 – 2016)

African Student Union (Advertising President; 2014 – 2015)

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