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QA Automation Engineer

Baldwin Park, CA
September 30, 2020

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Sherwin R. Dacayo

***** ********* ***, ******* **** CA 91706

Phone: 408-***-****



Seeking a challenging full-time position as a Senior Quality Assurance Engineer for a leading-edge company.


A Sr. QA Engineer with over 19 years of progressive experience in software product and mobile application testing and proven success leading quality assurance teams. Key strengths include:

Proficient in all phases of Software Development Life Cycle (SDLC) achieving milestone using Agile, Scrum and waterfall model.

Vital member of the Ticketmaster Mobile App team, responsible for the build and release of the Android and iOS Ticketmaster app.

Design of frameworks for Mobile app Automation testing using tools such as Appium and Cucumber

Background includes hands-on programming experience utilizing Java and BASH shell script

Extensive experience with testing both web and client-server-db applications which includes Black and White Box testing, performance, functional, integration, regression and back-end testing.

Excellent interpersonal and leadership capabilities well-versed in leading project teams, mentoring Junior Engineers and liaising amongst cross-functional teams and external clients.


Testing Tools: Appium, Cucumber/Gherkin, Selenuim Grid, Android Studio, ADB, IntelliJ IDEA, Xcode, Charles, Postman, Splunk, mParticle

Software: Gitlab CI/CD, JIRA, Confluence, Testrail, QMetry, TOAD for Oracle, SQLPlus, Google Firebase, Google Analytics, Monetate

Operating Systems: Android, iOS, OS X, Linux, UNIX, Windows, DOS


Quality Assurance Engineer III, Ticketmaster (March 2016 – Present)

Creation of test plan, test strategy and test cases based on the Product and Business requirements

Responsible to the weekly release of the iOS and Android Ticketmaster app to the Apple App Store or Google Play Store.

Development and execution of automated test scripts using Appium and Selenium Grid tools

Maintained and enhanced the existing automation framework to allow more flexibility in the automated test execution.

Executing UI and Feature based manual and automated regression test cases for every sprint release

Coordinated daily status calls with both offshore and onshore developers to investigate issues and facilitate quick resolutions

Software Test Engineer/QA Lead, j2 Global (July 2005 –Feb 2016)

Extensive experience in testing j2’s websites such as eFax®, MyFax®, Metrofax and jConnect®.

Manual testing experience with j2 Global®’s mobile applications.

In-depth knowledge in testing j2’s back-end applications such as Provisioning system, Inbound and Outbound (Send) systems.

Developed regression test cases for j2’s web-based applications such as Inventory Manager, Number Porting Manager and Number Slamming Manager.

Knowledgeable with Oracle PL/SQL scripts and queries.

Successfully coordinated and lead the testing effort throughout the project lifecycle, from reviewing requirements through release and post-launch support.

Responsible for developing test procedures, test cases, and for coordinating project-based test efforts.

Reviewed business and functional specs to create comprehensive test plans and test cases, both manual and automated testing.

Demonstrated ownership and accountability with assigned tasks and provided accurate and timely estimates for QA timelines and effort.

Quality Assurance Engineer, Sylantro Systems (December 2000 – March 2005)

Develop automated regression test scripts with Spirent’s Abacus Telecom Test equipment, which currently comprise Sylantro Systems’ Regression Test Fixture.

Develop feature test scripts with Spirent’s Abacus Telecom Test equipment: Blind/Supervised transfer calls, Four-way conference calls, and Fax and Data Modem calls.

Adapted test plans and performed software Quality Assurance white box and black box tests on the features of the Sylantro Systems software.

Knowledgeable in MGCP and SIP VoIP signaling and configuration of Cisco AS5300 and Lucent Excel gateways.

Manual Tests of telephony products such as Cisco, LG, and Polycom IP phones.

Applications Engineer, Ameritec Corporation (December 1999 – December 2000)

Created test scripts that are used as Ameritec factory-standard scripts.

Modified Protocol State Tables used on Ameritec bulk call generators, as per customer’s requests.

Conducted training classes on Ameritec’s Simulator products, and Ameritec’s FeatureCall and ScriptMate software.

Developed Application Notes on Ameritec’s Bulk Call Simulator products.

Knowledgeable in Analog, T1/E1, SS7, and ISDN PRI protocols and signaling.


California State Polytechnic University, Pomona

Bachelor of Science in Electrical and Computer Engineering

UCLA Extension

Technical Management Program


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