IT Support Engineer/ Office 365 Support Engineer.
Resume:
OLA SHINA IKHUEMEN
*, ******** **** ******, ********* Meiran Lagos State.
Phone: +234(0)813*******; +234(0)902*******; +234(0)805-***-**** Email: ****************@*****.***; *****.***@*******.***; *****.***@*****.*** CAREER OBJECTIVE: To secure a career oriented challenging opportunity where my skills will be fully utilized and broadened and to contribute effectively towards the growth and development of the organization nationally and internationally. PERSONAL DATA:
DATE OF BIRTH: 11
th
August 1994
SEX: Male
MARITAL STATUS: Single
STATE OF ORIGIN: Ogun State
LOCAL GOVT AREA: Obafemi - Owode
RELIGION: Christianity
NATIONALITY: Nigeria
EDUCATIONAL INSTITUTION ATTENDED AND QUALIFICATION OBTAINED INSTITUTION QUALIFICATION DATE
Auchi polytechnic Auchi,
Edo State.
Higher National Diploma
(HND) in Elect/Elect
Engineering, Power and
Machine.
Nov 2016 (2015/2016)
Auchi polytechnic Auchi,
Edo State.
National Diploma (ND) in
Elect/Elect Engineering Tech.
Nov 2013 (2012/2013)
Ase Secondary School,
Afuze-Emai, Edo State.
Senior School Certificate June 2010 (2004-2010)
Ase Primary School, Afuze-
Emai, Edo State.
First School leaving
certificate
June 2004 (1998-2004)
PROFESSIONAL INSTITUTION ATTENDED AND
QUALIFICATION/CERTIFICATION OBTAINED
INSTITUTION QUALIFICATION/CERTIFICATION DATE
CISCO Cybersecurity 20
th
May, 2020
ICSI Certified Network Security Specialist 16
th
May, 2020
Novelle center, Enugu Health, Safety & Environment (HSE) Level 1, 2 and 3
25/02/2018
Novelle center, Enugu Basic First Aid/CPR 25/02/2018 WORK EXPERIENCE
TEK-EXPERTS, Lagos Nigeria. 19
th
August 2019 – 20
th
July 2020.
POST HELD: MICROSOFT OFFICE 365 TECHNICAL SUPPORT ENGINEER. JOB DESCRIPTION/RESPONSIBILITIES:
• Act as primary technical contact, deliver troubleshooting and problem-solving solutions for Microsoft office 365 corporate customers - Exchange Online, SharePoint Online, One Drive for Business, Microsoft Teams, Outlook etc.
• Collaborate with Technical Leads and Subject Matter Experts on issues that required additional support.
• Accurately documents all activities performed during ticket life cycle for knowledge sharing among cross-teams and ensure timely and accurate resolution of all assigned service request.
• Managing User Accounts, Groups, Domains, and User license through the office 365 admin center in the Microsoft cloud platform or windows PowerShell cmdlets.
• All office 365 Online services deployment and troubleshooting, which includes Exchange Online, Skype for business, Microsoft Teams, SharePoint Online, Outlook, OneDrive for Business.
• Administration of cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business management Shell and Microsoft Teams Management shell.
• Managing Cloud security and Data with the use of Retention Policies, DLP (Data lost Prevention) policies, Litigation holds & eDiscovery. TIZETI NETWORK LIMITED, Lagos Nigeria. 13
th
August 2018 - 16
th
August 2019
POST HELD: TECHNICAL SUPPORT/OPERATIONS ENGR.
JOB DESCRIPTION/RESPONSIBILITIES:
• Installation/Configuration of Cambium Network Device (E500 and Force 180)
• Crimping/termination of network cable (Cat 5, Cat 6 etc.)
• Customer service
• Link planning
• Tech support.
NATIONAL YOUTH SERVICE CORPS 2017
TRAINING ATTENDED
Computer application package (Microsoft word, Corel draw, Power point, Excel, and Note pad.
MySQL Data base
Driving
PROFESSIONAL MEMBERSHIP
British International Safety organization
SKILLS AND ABILITY
Good attitude to work and ability to interact with people
Excellent technical and analytical abilities
Good communication and interpersonal skills
Ability to work as a team
Industrial and wiliness to work
Social ability.
HOBBIES
Research, meeting intellectuals, getting new ideas, creativity, learning from others and getting update on recent technology.
REFEREES
MRS. PAUL HAPPY
Civil servant, Estako central Local Government
Fugar, Edo State.
Nigeria
MR. OLADELE ABIODUN
CEO, Goatech Service,
Ibadan, Oyo State.
Nigeria.
Contact this candidate