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IT Support Engineer/ Office 365 Support Engineer.

Location:
Lagos, Nigeria
Posted:
September 30, 2020

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Resume:

OLA SHINA IKHUEMEN

*, ******** **** ******, ********* Meiran Lagos State.

Phone: +234(0)813*******; +234(0)902*******; +234(0)805-***-**** Email: adgi7m@r.postjobfree.com; adgi7m@r.postjobfree.com; adgi7m@r.postjobfree.com CAREER OBJECTIVE: To secure a career oriented challenging opportunity where my skills will be fully utilized and broadened and to contribute effectively towards the growth and development of the organization nationally and internationally. PERSONAL DATA:

DATE OF BIRTH: 11

th

August 1994

SEX: Male

MARITAL STATUS: Single

STATE OF ORIGIN: Ogun State

LOCAL GOVT AREA: Obafemi - Owode

RELIGION: Christianity

NATIONALITY: Nigeria

EDUCATIONAL INSTITUTION ATTENDED AND QUALIFICATION OBTAINED INSTITUTION QUALIFICATION DATE

Auchi polytechnic Auchi,

Edo State.

Higher National Diploma

(HND) in Elect/Elect

Engineering, Power and

Machine.

Nov 2016 (2015/2016)

Auchi polytechnic Auchi,

Edo State.

National Diploma (ND) in

Elect/Elect Engineering Tech.

Nov 2013 (2012/2013)

Ase Secondary School,

Afuze-Emai, Edo State.

Senior School Certificate June 2010 (2004-2010)

Ase Primary School, Afuze-

Emai, Edo State.

First School leaving

certificate

June 2004 (1998-2004)

PROFESSIONAL INSTITUTION ATTENDED AND

QUALIFICATION/CERTIFICATION OBTAINED

INSTITUTION QUALIFICATION/CERTIFICATION DATE

CISCO Cybersecurity 20

th

May, 2020

ICSI Certified Network Security Specialist 16

th

May, 2020

Novelle center, Enugu Health, Safety & Environment (HSE) Level 1, 2 and 3

25/02/2018

Novelle center, Enugu Basic First Aid/CPR 25/02/2018 WORK EXPERIENCE

TEK-EXPERTS, Lagos Nigeria. 19

th

August 2019 – 20

th

July 2020.

POST HELD: MICROSOFT OFFICE 365 TECHNICAL SUPPORT ENGINEER. JOB DESCRIPTION/RESPONSIBILITIES:

• Act as primary technical contact, deliver troubleshooting and problem-solving solutions for Microsoft office 365 corporate customers - Exchange Online, SharePoint Online, One Drive for Business, Microsoft Teams, Outlook etc.

• Collaborate with Technical Leads and Subject Matter Experts on issues that required additional support.

• Accurately documents all activities performed during ticket life cycle for knowledge sharing among cross-teams and ensure timely and accurate resolution of all assigned service request.

• Managing User Accounts, Groups, Domains, and User license through the office 365 admin center in the Microsoft cloud platform or windows PowerShell cmdlets.

• All office 365 Online services deployment and troubleshooting, which includes Exchange Online, Skype for business, Microsoft Teams, SharePoint Online, Outlook, OneDrive for Business.

• Administration of cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business management Shell and Microsoft Teams Management shell.

• Managing Cloud security and Data with the use of Retention Policies, DLP (Data lost Prevention) policies, Litigation holds & eDiscovery. TIZETI NETWORK LIMITED, Lagos Nigeria. 13

th

August 2018 - 16

th

August 2019

POST HELD: TECHNICAL SUPPORT/OPERATIONS ENGR.

JOB DESCRIPTION/RESPONSIBILITIES:

• Installation/Configuration of Cambium Network Device (E500 and Force 180)

• Crimping/termination of network cable (Cat 5, Cat 6 etc.)

• Customer service

• Link planning

• Tech support.

NATIONAL YOUTH SERVICE CORPS 2017

TRAINING ATTENDED

Computer application package (Microsoft word, Corel draw, Power point, Excel, and Note pad.

MySQL Data base

Driving

PROFESSIONAL MEMBERSHIP

British International Safety organization

SKILLS AND ABILITY

Good attitude to work and ability to interact with people

Excellent technical and analytical abilities

Good communication and interpersonal skills

Ability to work as a team

Industrial and wiliness to work

Social ability.

HOBBIES

Research, meeting intellectuals, getting new ideas, creativity, learning from others and getting update on recent technology.

REFEREES

MRS. PAUL HAPPY

Civil servant, Estako central Local Government

Fugar, Edo State.

Nigeria

+234**********

MR. OLADELE ABIODUN

CEO, Goatech Service,

Ibadan, Oyo State.

Nigeria.

+234**********



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