Manager Customer
Resume:
CURRICULUM VITEA
OF
PEARL NOMISA MABASO
**** ********* ******, **** ******* 1801 Soweto
Mobile: 061*******/073******* Email: ***********@*****.**.**
SUMMARY: Enthusiastic and hardworking restaurant manager with a winning attitude and desire to deliver an exceptional dining experience. Focus on setting high expectations and raising service standard, savvy marketing with a track record of improving revenue, reducing turnover and increasing customer satisfaction.
PERSONAL DETAILS
ID Number : 681**********
Gender : Female
Nationality : South African
Criminal Record : None
Marital Status : Married
Languages : IsiZulu, Sesotho, Xhosa & English
Health & Fitness : Good
WORK EXPERIENCE AND REFERENCE
Name of Company Lifestyle an Jessica’s Clearwater
Period 2017 June 20 - Lockdown
Position Restaurant Manager
Responsibilities:
Attracts customers by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Implementing production, productivity, quality, and customer-service standards; determining and implementing system improvements.
Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred customers.
Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and enforcing policies and procedures.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; establishing personal networks.
Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Contact number 078******* (Martin Sithole)
Name of Company Eagles Canyon Golf Estate
Period 2017 June 20 – till lockdown
Position Restaurant Manager (managing both Halfway house and Jessica’s)
Responsibilities:
Solving all customer quires and insuring that the customer is satisfied with the solution provided.
Recruiting, training and supervising staff
Agreeing and managing budgets
Overseeing stock levels
Ordering supplies
Producing staff roster.
Handling customer enquiries and complaints
Taking reservations
Greeting and advising customers
Problem solving
Preparing and presenting staffing/sales reports
Keeping statistical and financial records
Assessing and improving profitability
Setting targets
Handling administration and paperwork
Liaising with customers, employees, suppliers, licensing authorities and sales representatives
Making improvements to the running of the business.
Contact number Darius Taylor (071*******)
Name of Company Maphungubwe Hotel
Period 2009-2016
Position Barista then promoted as the Supervisor
Responsibilities:
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Stock control and stock count.
Assisting customers with buffet.
Contact person Lulama
Contact number 063*******
Name of Company M&A Mastrantonio Restaurant
Period 2001-2009
Position Barista
Responsibilities:
.
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Stock control and stock count.
Contact number 078******* Manager (Miro)
EDUCATIONAL BACKGROUND
Jan 1984 – Dec 1984 Kwa Pata High School – Grade 10
Afrikaans
Bible study
Mathematics
Social science
English
Geography
IsiZulu
COMPUTER SKILLS
Microsoft Word
Microsoft Outlook
Internet Explore
SKILLS AND ATTRIBUTES
Good Customer service skills
Initiative, Driven
Energetic
Strong interpersonal skills
Strong willed
Deadline orientated
Contact this candidate