Network Engineer Manager
Resume:
TIMOTHY L. CROFT
** *. ***** ****** ***. *B NY, NY 10037
***********@*****.***
www.linkedin.com/in/tim-croft-3345a496
End User Support II/Network Specialist
IT Support professional with 20 years experience. Proficient in Hardware/Software roll outs and office relocation/restructuring
April 2019- April 2020
Vinson & Elkins- End User Support II(Windows\Mac OS)
• Aided Network Administrators and Network Engineers with assembling, configuring and installing network servers, infrastructure and all other network peripherals in local and remote offices.
• Provided technical support to Over 100 users at the NY Office; supported productivity and applications, workstations, printers, peripherals and mobile devices via a ticketing system in-person, via phone and remotely.
• Maintained and managed inventory levels for IT related supplies.
• Responsible for troubleshooting hardware and software issues as well as installing new hardware and software upgrades as needed.
• Desktop product updates and OS upgrades
• Local and remote conference room support for A/V setups (Skype calls, Cisco telecom)
May 1999-Dec. 2017
Cox Reps- End User Support II/Network Specialist (Windows\Mac OS)
Created and maintained user accounts for Active Directory and Exchange Mail.
Aided Network Administrator and Network Engineer with assembling, configuring and installing network servers, infrastructure and all other network peripherals in local and remote offices.
Provided diverse Tier 1 and Tier 2 technical support to 600+ users at multiple locations; supported productivity and applications, workstations, printers, peripherals and mobile devices via a ticketing system in-person, via phone and remotely.
Maintained and managed inventory levels for IT related supplies.
Responsible for troubleshooting hardware and software issues as well as installing new hardware and software upgrades as needed.
Project Manager on all hardware roll outs (Laptops, Desktop) product updates and OS upgrades
Managed and maintained active directory print server for all printers on the network
Traveled and managed office relocation/renovation projects (local and remote)
Local and remote conference room support for A/V setups (Skype calls, Cisco telecom)
Instrumental in organizing and documenting most of the current IT procedures Cox Reps uses past and presently.
ACCOMPLISHMENTS
• Instrumental in creating and documenting IT procedures that have become standard at Cox Reps
• Travelled around the country to relocate remote offices to new locations
• During office renovations participated in the installation of temporary network in swing space until construction was completed
Very successful Project Manager on several upgrade (Hardware and software) Projects
TECHNICAL SKILLS
• Operating System - Windows 7, 10, Server 2012, and Mac OS
• Networking - LAN/WAN, TCP/IP, DNS, and DHCP
• Microsoft Active Directory - 2008/2012
• Microsoft Exchange Server – 2013
• Microsoft Office – 2010/365/2016
• Outlook, Word, Excel, Power Point, and Skype for business
• Process flows and Call-tracking tools – Service Now, and JIRA
PROFESSIONAL ABILITIES
• Analytical and Problem-solving skills
• Teamwork
• Adaptability and Flexibility
• Coaching and Development
• Organization and Time Management
• People Management and Leadership
• Technical and Customer Support
• Interfacing with Executive Managements
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