Manager Network
Resume:
Jeffrey D. Lagmay
Loakan, Baguio City..
Mobile #: +639*********
Email Add: *************@*****.***
Skype ID: freakyhead66
OBJECTIVE
To obtain a job imploring my knowledge gained from my academic background and skills and to work where there is opportunity for career growth.
QUALIFICATIONS
●6 years IT professional with extensive experience in network administration.
●Effective troubleshooter, adept at solving problems rapidly.
●Strong knowledge of network hardware including servers, routers, and other computer devices.
●Scheduled, coordinated and deployed server updates and preventative maintenance with limited downtime.
●Knowledge in network security protocols, anti-virus and firewall configuration.
●Provided escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support.
●Setup and maintained LAN connectivity and wireless networks.
●Planned and built redundancy into existing systems to eliminate downtime due to server failure.
●Strong hands-on knowledge of TCP/IP, SIP, and related protocols
●Support VoIP integration with Avaya and other IP phone and Softphones
●Understanding of Quality of Service (QoS) issues
●Strong hands-on knowledge of Pfsense firewall, proxy server, loadbalancer,and fail-over
WORKING EXPERIENCES
I.T. Specialist
JerryMarie Power English ( JerryMarie Consultancy)
July 26, 2017 - Present
Install, configures, maintains softwares
Installs, Configures and maintains computers, Servers, firewalls, LAN networks,
network cabling and other related equipment, devices and systems
Investigates user problems by identifying their source and determining possible solutions.
Repairing, troubleshooting, maintaining and Configuring network connection on all Computers.
Maintains confidentiality with regards to the information being processed, stored or accessed by the network.
Evaluates and recommends the need to purchase computers, Network hardwares, peripheral equipment and softwares
I.T. Network Admin and Helpdesk Supervisor
Home-based Inbound - Outbound
September 2014 – 2017
Install, configures, maintains softwares and VPN for Swiss Chalet Canada
Monitor and Manage Vicidial (Predictive Dialer)
Installs, Configures and maintains computers, Servers, LAN networks, network cabling and other related equipment, devices and systems
Investigates user problems by identifying their source and determining possible solutions.
Repairing, troubleshooting, maintaining and Configuring network connection on all Computers .
Maintains confidentiality with regards to the information being processed, stored or accessed by the network.
Evaluates and recommends the need to purchase computers, Network hardware’s, peripheral equipments and software’s
I.T. Network Admin and Helpdesk Supervisor
July 2012 – 2014
Globe Online International Inc. (GOII)
www.gointlinc.com
77 J.M. Domitel Mezzanine, New Lucban, Baguio City 2600
Provide IT support to the Globe Online International Agents and clients.
Supervise IT staff/Helpdesk staff in everyday operation
Make sure everything is running smoothly – system servers and network before starts
of day to day call center operation.
Monitor and Manage Vicidial (Predictive Dialer)
Installs, Configures and maintains computers, Servers, LAN networks, network cabling and other related equipment, devices and systems
Investigates user problems by identifying their source and determining possible solutions.
Repairing, troubleshooting, maintaining and Configuring network connection on all Computers .
Maintains confidentiality with regards to the information being processed, stored or accessed by the network.
Evaluates and recommends the need to purchase computers, Network hardware’s, peripheral equipments and software’s
I.T. (Computer system administrator, Computer Technician, and graphic artist)
October 18, 2009 – 2012
8 BALL BILLIARD CLUB AND INTERNET/GAMING CAFE
Al Nahda 2, Dubai, U.A.E.
●In charged in installing, supporting, and maintaining computer systems and network.
●Assist computer users on games, internet, and software that they use.
●Creates posters and ads for the tournaments or promotions of the club
(Adobe Photoshop and Picture Editing)
●Receive payments and verify daily for cashier cash transfers on the Net/Gaming café.
COMPUTER ATTENDANT
July 2008 to July 2009
FAITH INTERNET CAFÉ,
Abanao Street, Baguio City, Philippines
●Assist users on common computer software, internet, and games while practicing a high level of customer service.
●Configure and maintain computer system and networks.
●Perform maintenance and regulated computer printers.
PC REPAIR AND SALES (Pre-Sales Technical Support)
2007-2009
Baguio city, Philippines
●Repair, diagnose and troubleshoot computers
●Installing computer systems and networks
●Assemble and upgrade computers
● Plan and proposed system configurations
EDUCATIONAL ATTAINMENT
●System Design and Networking Technology (2009)
●Autocadd – Data center
●A+ Computer Technician – AMACLC baguio
●WEB DESIGNING - http://www.gmsdesigntech.com/
●O.J.T. at FAITH INTERNET CAFÉ
●A.M.A. seminar and workshop “boosting your self-esteem”
●TESDA NATIONAL CERTIFICATE II (NCII) COMPUTER HARDWARE SERVICING
●CCNA Routing and Switching: Introduction to Networks
REFERENCES
Mr. Edilberto Miscreola Mr. Leonel Imperial
Globe Online International Inc. Globe Online International Inc.
(Operations Manager) (I.T. Manager)
Mrs. Christine Sarmiento Mr. Zaki Ahmed
AMACLC School Registrar 8Ball Billiard Manager
Ms. Roselyn Tesoro
Rashed Al Makhawi Ent. Admin Assistant
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