Manager Customer Care

CURRICULUM

VITAE

Prepared for:

Mr. L.F.M. Ferreira

Personal Information

First Names : Luiz Fernando Moreira

Surname : Ferreira

Known As : Luiz

Residential Address : #13 Panorama Heights

71 Queens St.

: Windsor East

Randburg

Cellphone No : 079-***-****

Date of Birth : 11/06/1975

Identity Number : 750-***-**** 18 3

Nationality : Brazilian

Languages : English (Fluent)

Portuguese (Fluent)

Spanish (Fluent)

French (Studying)

Italian (Able to communicate)

Zulu (Studying)

Marital Status : Divorced

Drivers Licence : Code 8

Dependants : Two

Health : Good

Interests/Hobbies : Swimming, playing soccer, cooking, socializing,

I am a very outgoing person and I enjoy meeting,

talking to people.

Education

School Attended : Athlone Boys High School (1993)

Highest Level Passed : Grade 12 (Matric) passed all subjects

English, Portuguese, Biology,

History, Geography,

Business Economics

Achievements : Junior City Councillor 1992 – 1993

Junior Achievement Shareholder and Member - 1992

Half Colours for Hockey - 1993

Other Qualifications : Diploma in Hotel and Operations Management

Damelin 1997

Further Studies/Courses : Chesire Associated Training Services

(Windows 95, MS Word,

MS Excel, MS PowerPoint,

Internet)

: Cape Wine Academy

Wine Course - 1996

: Institute of Emergency First Aiders

Emergency First Aid Training - 2004

(Renewed as requested)

:

: Basic Fire Fighting Training - 2005

: Goal Getters

: Training in Teamwork, Customer Care

And Basic Business Understanding - 1997

Work References

Name of Company : Go Africa Tours

Position Held : Tour Operator

Period of Employment : February 1995 to February 1996

Reason for Leaving : Left to work in Mozambique (Costa do Sol)

-oOo-

Name of Company : Costa do Sol Restaurant and Hotel

Position Held : Assistant Manager

Period of Employment : February 1996 to August 1997

Reason for Leaving : Continuation of Studies in Johannesburg

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Name of Company : Express by Holiday Inn

Position Held : Duty Manager

Period of Employment : September 1997 to July 2001

Reason for Leaving : Higher Salary

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Name of Company : InterContinental Sandton Towers

Position Held : Executive Club Floor Host

Period of Employment : August 2001 to December 2006

Reason for Leaving : Obtain different operational experience

-oOo-

Name of Company : Standard Bank Global Leadership Group

Position Held : Assistant Guest Relations Manager

Period of Employment : January 2007 to July 2007

Reason for Leaving : Higher Salary

-oOo-

Name of Company : Emperors Palace – D'oreale Hotel

Position Held : Ass. Guest Relations Manager/ Executive Casino Host

Period of Employment : July 2007 to October 2008

Reason for Leaving : Involve myself more in managing a operation

-oOo-

Name of Company : Mahelane Lodge – Praia de Bilene - Mozambique

Position Held : Administrator / Operations Manager

Period of Employment : December 2008 to April 2009

Reason for Leaving : Working Visa issues

-oOo-

Name of Company : FIFA Soccer World Cup

Position Held : Freelance GoFor

Period of Employment : February to June 2010

Reason for Leaving : End of Event

-oOo-

Name of Company : The Fish Café/ Aruba Lounge

Position Held : Waiter / Barman

Period of Employment : July 2010 to February 2011

Reason for Leaving : Better Job Opportunity

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Name of Company : Doridox Duchas Corona

Position Held : Office Clerk / Receive-Dispatch

Period of Employment : February 2011 to November 2011

Reason for Leaving : Company Liquidated

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Name of Company : Jatoba Tours/Transfer

Position Held : Office Clerk / Driver

Period of Employment : December 2011 to June 2012

Reason for Leaving : Employed by larger Operator

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Name of Company : Akilanga DMC

Position Held : Foreign Language Travel Consultant

Port/Spanish Tour Guide

Period of Employment : July 2012 to August 2015

Reason for Leaving : Tour Guide training

-oOo-

Name of Company : Kobo Safaris & DMC

Position Held : Freelance Tour Guide

Period of Employment : September 2015 to Current

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