Service Representative Office

Elvin John T. Francisco

Address: #* ****. **-* ******** Street., Davao City, Davao Del Sur 8000

Contact #: 099*-***-****

Email: *******************@*****.*** *******************@*****.***

OBJECTIVES

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally.

PERSONAL DATA

Date of Birth: June 18, 1997

Place of Birth: Davao City, Davao Del Sur, 8000

Sex: Male

Civil Status: Single

Religion: Roman Catholic

Father’s Name: Ramel B. Francisco

Mother’s Name: Ma. Theresa T. Francsico

INTEREST/SKILLS

Oriented in Applications such as:

Adobe Photoshop

Microsoft Office Word

Microsoft Office Excel

Microsoft Office PowerPoint

Computer Literacy

EXPERIENCE

Sutherland Global Services

Health-First Customer Service Representative October 15, 2018 – March 29, 2019

Taking up calls and answering customer inquiries.

Assisting customers on their application.

Set-up/Cancel/Reschedule appointments to customers.

Identify and assess customers' needs to achieve satisfaction.

Provide accurate, valid and complete information by using the right methods/tools.

Conectys Philippines

Gelato Email Support November 18, 2019 – December 20, 2019

Respond to inbound requests via Zendesk support, email.

Provided support for clients on a wide range, including prices and special discounts.

Provided answers to inquiries relating to products, order status, shipments and any other questions.

Alttrix Corporation

Virtual Assistant Home Base Jan 2, 2020 – July 17, 2020

Inventory checking

Preparing reports

Updating support order tickets

Printer status reports

Updating Sales order and Purchase order

Answering Customer Inquiries

TRAINING AND PROFESSIONAL DEVELOPMENT:

On-The-Job-Training

KING MULTIPURPOSE COOPERATIVE September 2017 – December 2017

Computer assembling and maintenance.

Troubleshooting hardware and software problems.

Installing and configuring the peripherals, components, and drivers

Installing software and application to user standards.

EDUCATIONAL BACKGROUND

Tertiary: AMA Computer College 2015-2018

Bachelor of Science in Information Technology

Davao City

Secondary: Our Lady of Fatima Academy 2011-2014

Davao City

Elementary: Our Lady of Fatima Academy 2005-2011

Davao City

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