Elvin John T. Francisco
Address: #* ****. **-* ******** Street., Davao City, Davao Del Sur 8000
Contact #: 099*-***-****
Email: firstname.lastname@example.org email@example.com
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally.
Date of Birth: June 18, 1997
Place of Birth: Davao City, Davao Del Sur, 8000
Civil Status: Single
Religion: Roman Catholic
Father’s Name: Ramel B. Francisco
Mother’s Name: Ma. Theresa T. Francsico
Oriented in Applications such as:
Microsoft Office Word
Microsoft Office Excel
Microsoft Office PowerPoint
Sutherland Global Services
Health-First Customer Service Representative October 15, 2018 – March 29, 2019
Taking up calls and answering customer inquiries.
Assisting customers on their application.
Set-up/Cancel/Reschedule appointments to customers.
Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Gelato Email Support November 18, 2019 – December 20, 2019
Respond to inbound requests via Zendesk support, email.
Provided support for clients on a wide range, including prices and special discounts.
Provided answers to inquiries relating to products, order status, shipments and any other questions.
Virtual Assistant Home Base Jan 2, 2020 – July 17, 2020
Updating support order tickets
Printer status reports
Updating Sales order and Purchase order
Answering Customer Inquiries
TRAINING AND PROFESSIONAL DEVELOPMENT:
KING MULTIPURPOSE COOPERATIVE September 2017 – December 2017
Computer assembling and maintenance.
Troubleshooting hardware and software problems.
Installing and configuring the peripherals, components, and drivers
Installing software and application to user standards.
Tertiary: AMA Computer College 2015-2018
Bachelor of Science in Information Technology
Secondary: Our Lady of Fatima Academy 2011-2014
Elementary: Our Lady of Fatima Academy 2005-2011