Human Resources

Highlights

Currently pursuing Certified Human Resources Professional (CHRP) designation

Over 2 years of extensive customer service experience at Tommy Hilfiger and The Source (Bell) Electronics Inc.

2 years of experience in leading and planning team projects and events/activities while showcasing creativity and excellent time management skills

1 year of experience in health and safety advocacy (Ontario Human Rights Code, Occupational Health & Safety Act, Canada Labour Code)

Education

Sheridan College Ontario College Graduate Certificate Human Resources Management 2020

York University Bachelor of Arts Degree Sociology 2015-2019

Skill & Abilities

Advanced in Microsoft Office Suite (Excel, PowerPoint, Word), Adobe (Photoshop, Illustrator), video editing (iMovie), Google Suite, e-mails, internet

Exhibited thorough knowledge of Human Resources policies, federal and provincial legislations, and trends by conducting research and presenting HR data metrics and statistical analysis in an academic environment

Languages: English (fluent), Urdu (fluent), Hindi (fluent), Punjabi (proficient)

Organized, detail oriented, excellent oral and written communication, leadership, and team player

Experience

Customer Service Representative The Source (Bell) Electronics Inc. Oakville, Ontario May 2018 – December 2018

Skills: Health & Safety, Customer Service, Program Delivery, Problem-Solving, and Leadership

Effectively managed and maintained professional and positive relations with clientele and stakeholders of the establishment

Maintained and advocated for a safe workplace for employees and customers, following the company’s health and safety procedures & policies

Represented Bell through troubleshooting customer issues while maintaining impartiality

Handled cash, financial transactions, and deposits in a professional and efficient manner, following the store’s ethics code and procedures

Successfully planned and executed strategies to communicate with customers to up-sell mobility care plans to accomplish monthly and weekly targets

Digital Media Coordinator, Executive Member UNICEF at York University Toronto, Ontario October 2016 – June 2018

Skills: Project Management Excellence, Social Media, Organization, and Talent Acquisition

Strategized and distributed flyers to the targeted audience using different social/digital media platforms to attend social events about awareness regarding objectives of UNICEF

Organized, planned, and participated in events that promoted awareness about different UNICEF initiatives around the world, including 4 large-scale events with a capacity of 250-300 people

Connected with internal and external organizations and engaged in respectful discussions to integrate corporate social responsibilities

Regularly handled the social media platforms such as Instagram, Snapchat, and Facebook

Sales Associate, Health & Safety Committee Tommy Hilfiger Halton Hills, Ontario September 2016 – February 2017

Skills: Health & Safety, Customer Service, Detail Orientation, and Communication

Served on Health & Safety Committee to ensure that store is a safe environment and meets legal standards to ensure safety for employees

Greeted and assisted customers with their inquiries about store merchandise and fashion trends

Maintained meticulous visual standards of store with excellence and detail orientation

Effectively and clearly communicated with warehouse clerks for proper replenishment according to business needs

Audited placement of heavy ladders and shelves while ensuring employees are receiving adequate training

Orientation Leader York University Toronto, Ontario June 2016 – September 2016

Skills: Leadership, Training and Facilitating, Relationship Management, Team Building, and Scheduling

Completed 2 months of leadership and management training to become an orientation leader

Greeted and conversed with new students and helped them adjust to campus health and safety policies, procedures, and facilities

Successfully worked with orientation staff to schedule and create multiple activities, events, and accommodations for students

Provided guidance to students with strong team building skills, leadership skills, and interpersonal communication techniques

Administrative Assistant Featherhead Medical Centre Mississauga, Ontario September 2015 – April 2016

Skills: Talent Acquisition, Training, Time Management, Problem Solving, and Data Analytics

Demonstrated strong ability to assist in recruiting employees, conduct orientations, and train employees to familiarize them with objectives and agendas of the company

Prioritized tasks and managed competing priorities to meet deadlines by creating schedules

Regularly identified issues and provided solutions by evaluating options and identifying alternative solutions

Answered client calls and maintained excellent customer service by demonstrating knowledge of merchandise and processed data entries with high accuracy

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