Manager Customer Service

Mario Alcazar Hernandez

**** *** ****** **. ** Paso TX 79912 Mobile 915-***-****

**********@*****.***

SUMMARY

Demonstrated ability of strong leadership skills and highly motivated operations management. Strong ability to implement, lead and drive cultural change and strategy deployment. Demonstrated experience in start-up operations, product transfers and product new launches. Skilled in developing teamwork environment and highly effective performing organizations. Full P&L responsibility. Multi-site responsibility operations and DC. Experienced in maquiladora operations with medium and low mix volume as well ETO/MTO. Have worked in positions of increasing responsibility in Manufacturing, Materials, Customer Service, Quality Assurance, Production, Planning, Warehousing, Shipping, DC and Plant Management. Strong communication skills, effective proven problem solving skills, and data driven decision making. Ability to work under pressure and consistently delivering results. Bilingual: English / Spanish.

SIGNIFICANT ACCOMPLISHMENTS

● Successfully installed and implemented MAPICS XA System on an AS400 platform.

● Improved inventory records credibility from 65% to 99% in factory operations and in regional warehouses.

● Improved Employee Engagement levels in the four of the most recent operations assigned.

● Successfully improved warehouse productivity by 16% and decreased error rate by 30%

● Successfully improved Cycle Time reductions in material flow through U. S. and Mexican Customs.

● Improved manufacturing profit and successfully increase market share in a very competitive environment

● Awarded with 2019 Rising Star Plant and Inclusion and Diversity Worldwide recognition. EDUCATION / TRAINING

B. S., Industrial and Computer Engineering

Instituto Tecnologico de Estudios Superiores de Monterrey, Mexico City PROFESSIONAL EXPERIENCE

Eaton Electrical – Power Distribution Control Assemblies Div - El Paso TX 07/19 to 07/20 Plant Manager.

Responsible for a new plant start up for motor control centers in El Paso Texas. Leadership responsibility for production, manufacturing, operational excellence, supply chain, finance and EHS. Integrated deployment programs for Eaton Culture and Business systems. Leading a leadership team developing start up plant strategy and tactics to achieve annual profit plan and long-term strategic plan. Managed Operation assemblies, defining leading and lagging indicators for all areas. Responsible for P/L of the operation and cash flow. Responsible for customer orders margin, level loading teams and allocating resources as required to meet ramp up deliverables and customer promise dates. Developed team members skills and product knowledge through training and engagement activities. Lead staff members to develop and implement manufacturing policies, deployed Eaton Business Processes to ensure application of the manufacturing processes. Eaton Electrical – Power Distribution - LATAM -Juarez Plant 11/10 to 07/19 Plant Manager.

Integrated aggressive growth programs through product redesign, organic growth and customer service. Managed Operation assemblies and purchased resale for $ 72,200,000 sales per year on a broad product Eaton and non Eaton based. Manage, coordinate and lead the operation and the DC in Mexico City to attain organizational goals by motivating employees, encouraging teamwork to achieve production, quality and customer service goals. Responsible for the ETO thru the Engineering staff and responsible for all OPEX activities thru an OPEX staff at the Plant and DC. In charge of raw material procurement, purchase resale, logistic and DC operation thru SC staff at the Juarez Plant and CD in Mexico City. Analyzing customer orders margin, level loading our business teams and allocating resources as required to meet and exceed monthly production volume. Responsible for analyzing current and projected capacities, resources and organization structure and developing alternatives to address potential change. Eaton Electrical - Commercial Distribution Products - Juarez Plant 10/04 to 11/10 Production Manager.

Responsible for leading ELS-8 deployment into production areas. Integrated aggressive growth programs through product transfers, organic growth and customer service. Managed Operation assemblies of $ 25,200,000 sales per year on thirteen product lines, in addition managed receiving, stockroom and tool crib. Manage, coordinate and lead the operation to attain organizational goals by motivating employees, encouraging teamwork to achieve production, quality and customer service goals. Responsible for scheduling/planning all customer orders, level loading our business teams and allocating resources as required to meet and exceed monthly production volume. Responsible for analyzing current and projected capacities, resources and organization structure and developing alternatives to address potential change. Responsible for procurement of raw material scheduling/planning all component orders, level loading our business teams and allocating resources as required to meet and exceed monthly production volume. Managed Steel Shop Operation for three business units supporting $ 140 M per year, processing 1.5 tons of steel per month. Eaton Electrical - Commercial Distribution Products - Los Angeles CA 3/03 to 10/04 Customer Service Manager

Report to Plant Manager of this $16,000,000 sales for all operational functions including: Inventory management, Customer Service, Logistics and Purchasing. Managed Operation assemblies of Switchboard and panelboards to achieve On Time delivery of 99.9% Managed Customer Service Responsible for achieving promise dates, expediting product and special orders. Oversee review process for all Employees including reviews, performance counseling and terminations. Coordinated warranty repairs thru a factory field technician. Oversaw day-to-day operation including equipment maintenance responsibilities. Eaton – Cutler Hammer - North America Distribution Division - Memphis TN 3/01 to 03/03 Site Manager

Report to Global Distribution Manager of this $261,000,000 sales for all warehousing functions including: Inventory management, Customer Service, Logistics and Purchasing. Managed Operation of Distribution center through Ops. Manager to achieve maximum storage and maintain inventory accuracy for the $ 9,500,000 in finished goods, within its budget of $392,000 month. Managed Customer Service through Customer Service Manager to maintain an on time performance of 99 % orders shipped the same day, responsible for achieving promise dates, expediting product and special orders. Responsible for annual physical inventory with accuracy of 99.3% in 2001 and 99.6% in 2002. Responsible for carriers selection and suppliers. Eaton – Cutler Hammer - North America Distribution Division - Mira Loma CA 10/99 to 03/01 Operations Manager

Report to Site Manager of this $72,000,000 sales for all warehousing functions including inventory management, customer service, traffic and purchasing. Managed operation of distribution center to achieve maximum storage and maintain inventory accuracy for the $ 4,000,000 in finished goods (99.86 %), within its budget of $150,000 a month.

Cutler Hammer - Eaton - Juarez MX 03/96 to 09/99

Materials Service Manager/Systems Project Manager./Design Engineering Manager In addition to systems implementation project management and materials service management, simultaneously managed the Design Engineering Department for three years while the Engineering Manager was away for training. Administered design and development activities of new products and engineering of commercial orders of $2 million per month through the Product Development Engineer, four other engineers and five technicians. Responsible for maintaining bill of materials and design specifications database. Managed the stockroom to achieve maximum storage and maintain inventory accuracy for $1,600,000 in raw materials. Inventory accuracy was increased from 69% to 99.5 over 2 years. Responsible for the storage and supply of raw materials for operations lines, follow up on receiving and material rejection procedures as well as shipping final product worth

$5 million per month, and assuring accuracy of shipments. Managed Traffic Department within its budget of

$3.5 million to achieve most economical flow of material through U.S and Mexican Customs. Responsible for logistics of outbound shipments to the three distributions centers in U.S. Plant representative to the distribution centers for

Annual physical inventories. Managed Customer Service and Production Planning Department through customer service manager to maintain a fill rate of no less than 95% for orders to the warehouses and direct customers for

$55 million in sales of electrical power distribution transformers. In charge of inventory levels for three Distribution Centers located in the U.S. as well as direct to customer orders. Responsible for achieving promise dates, expediting product and special orders (California, Tennessee, Pennsylvania). In charge of implementation of MAPICS XA System on an AS 400 IBM platform. Developed barcode systems for key areas: storeroom, shipping, quality, customs, receiving and traffic. Previously held positions:

Customer Service Manager

Quality Assurance Superintendent

Operation traffic Manager

Transformer Inventory Manager

Production Superintendent

Process and Quality Assurance Engineer

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