Customer Care Manager

PERSONAL DETAILS

Name Lydiah Wanjiku Murage

Year of Birth 1985

E-Mail ***************@*****.***

Address Po Box 22, KIGANJO

Marital Status Married

Mobile phone no. +254-***-***-***

Religion Christian

CAREER OBJECTIVES

To work in an organization so as to integrate both skills and knowledge acquired to solve business, social and economic problems.

EDUCATION BACKGROUND

Sep 2005 to May 2009 Moi University

Course: BSC. Agricultural Economics and Resources Management.

Project Management, Information Management Systems, Financial

Accounting, Managerial Accounting, Macroeconomics,

Microeconomics, Research Methods and Agribusiness Management.

Feb2000to Nov2003 Mahiga Girls Secondary School

Kenya certificate of secondary education (KSCE)

Grade Attained B+

Jan 1992 to Nov 1999 Lusoi Primary School

Marks Attained 491

PROFESSIONAL SKILLS

Computer Skills in Ms Office, Open office suite and SPSS

Research and report writing skills

Customer care skills

Management skills

Marketing skills.

Communication, presentation and organization skills

WORK EXPERIENCE

Dec 2011 to date Equity Bank (K) Limited

Position: Relationship Officer Credit Agriculture lending

Duties: Trained farmers and Identified new markets for example, Endarasha farmers cooperative society, Mukaro dairy and others and also established a relationship with Mara Farming Limited who contracted farmers for horticultural production in the area. Recruited and lend to farmers and maintained good business relationships and did loan monitoring and follow ups. As result,there was improved growth in loan portfolio in terms of volume and number of clients hence profits was realized. Identified new markets and developed them, provided technical and advisory services to farmers

June 2010 to Nov2011 Jiweze Women Development Programme

Position: Business Development Manager

Duties: supervised and mentored business development officers, developed and executed branch strategies, oversaw and coordinated all aspects of lending and chaired Branch Credit Committee (BCC).championed successful introduction of new products in the market, planned and coordinated company activities. Developed and interpret cost accounting information and made recommendations on efficient resource utilization. Monitored and followed loans repayment and mitigated risk.

June 2009 to May 2010 Jiweze Women Development Programme

Position: Business Development Officer

Duties: Recruited and trained new clients for group lending. Complied with the laid policies and procedures for approval of credit facilities. Offered technical and advisory services to customers.

June to August2008 Horticultural Crop Development Authority

Position: Intern

Duties: marketing research, data collection, organization, analysis and

Interpretation on mushroom markets. Was trained to functions of

Finance, information technology, grading of produce and export. HOBBIES

Singing

Reading motivational and inspirational materials.

Traveling for recreation and pleasure

REFEREES:

EVA WANJIKU WANJOHI

EQUITY BANK

Mobile phone no. +254-***-***-***

Po box 1948, NYAHURURU

Email: ***.*******@**********.**.**

JOYCE NDIRANGU

JIWEZE WOMEN DEVELOPMENT PROGRAMME

Mobile phone no, +254-***-***-***

Email: *****.********@*************.***

Po Box 2323, NAKURU

JULIUS MAGIRI

MARA FARMING LTD

Mobile phone no, +254-*********

Po Box 1099, NAIROBI

Email:******.******@***********.***

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