Customer Service System Administrator

D.SHASHA VALI

Mobile: +91-799*******

E-mail: **********@*****.***

Address: Kowdal pet, Adoni.

Ambition: To work with a reputable organization where my efficiency can be converted into performance resulting in the achievement of organizational objectives.

Experience: First Gulf Bank, Dubai, UAE

Clerk Job – November, 2012 to 2017

Job responsibilities include:

To manage the operations of the corporate credit department at Sheikh Zayed branch which establish the following:

oInventory management

oDocument archiving

Assisting staff with their various needs such as sending internal mails, couriers, etc.

JetKing, Hyderabad, India

IT Coordinator – March, 2011 to November, 2012

Job responsibilities included:

Installation of hardware such as printers, CPUs, etc.

Installation of various softwares for use by internal and external personnel.

Troubleshooting of both hardware and software issues.

Providing training of various softwares and technical aspects.

Real Point Computer Education, Hyderabad, India

System Administrator – December, 2006 to March, 2011.

Job responsibilities included:

Acting as a single point of contact for all systems related queries including issues relating to hardware, software, server, etc.

Ensuring that proper directory of softwares and files are kept along with their backups.

Providing access to users (local, roaming and mandatory user profiles) along with granting files sharing permissions.

Performing grouping exercises for various departments of the company by using the active directory.

Managing of servers using terminal service remote administrator mode.

Configuring of partitions in the hard disk.

Qualification: CEC (12) passed from Board of Secondary Education, TGLV School, Hyderabad, India.

Certifications : - MCSE & Exchange Server

- Linux Redhat

Software Skills : - Microsoft Office

- Tally

Key Strengths: - Good customer service attitude.

-Excellent troubleshooting and problem resolution capabilities.

-Team player with the ability to train others.

-Good knowledge of DNS, DHCP and Relay IIs Server.

Personal Info: Date of Birth :6th November, 1986

Marital Status : Single

Nationality : Indian

Language : English, Hindi, Telugu, Urdu

Passport Details: Passport Number : J0658898

Passport Type : ECNR

Place of Issue : Hyderabad

Date of Issue : 09-09-2010

Date of Expiry : 08-09-2020

References: Available on request

Contact this candidate