Sales Representative Assistant

Alana Eitman

201-***-**** ***********@*****.***

Objective

Highly reliable, bilingual concierge and assistant. Poised to provide outstanding customer service and communication. Expert multitasker, handling all reservations, travel arrangements and guest accommodations efficiently. Recognized for handling stressful, unusual or emergency situations with a calm demeanor and pleasant manner.

Education

University of Tampa, Tampa Florida

Master of Science - Instructional Design and Technology December 2019 Bachelor of Arts – Communication May 2018

Work Experience

YACHT HAMPTON, Sag Harbor, New York April 2020- September 2020 Seasonal Manager and Assistant Yacht Broker

• Managing luxury overnight and day charters

• Administrative duties including; scheduling, customer service management, invoicing, and Human Resource tasks

ESTATE MANAGER (Private Family), East Coast July 2017- Current

• Property management of 3 estates: Water Mill, New York; New Jersey; New York apartment, and 108 ft Charter Yacht

FLORIDA AQUARIUM, Tampa, Florida May 2019 – August 2019 Education Intern

• Create Instruction to educate the public and the guests of the aquarium, on topics important to sustainability

• Work with a large community to educate the guests about marine, lake and river conservation, focusing on the importance of pollution and animals’ wellbeing

• Develop an individual project on topic chosen based on needs assessment, pertaining to Marine Conservation

FAR REACH FARM, Tampa, Florida August 2014 – January 2020 Facilities Manager

● Manage overall operations with leadership accountability for customer care, human resources, oversaw all sales and purchases

● Work with young equestrians to build readiness, confidence, riding techniques, as well as, manage clients and horses at competitions

UNIVERSITY OF TAMPA, Tampa, Florida August 2018 - January 2020 Equestrian Team Manager

● Lead and inspire team providing daily coaching and mentorship while achieving success through executing strong communication strategies

● Developed efficient strategies and techniques to advocate for team funding with school officials BRUSH CREEK RANCH, Saratoga, Wyoming May 2017 - October 2017 Wrangler

● Manage customer service operations for award winning 36,000-acre premium resort

● Maximize western riding experience for guests while working in a team environment Alana Eitman

201-***-**** ***********@*****.***

ALLINSURANCE/GOSOLAR Tamarindo, Costa Rica

Bilingual Sales Representative, Personal Assistant October 2016 - April 2017

● Learn all product offerings of international insurance business and of separate solar energy company

● Responsible for leads generation, cross selling, customer service and retention

● Increase bottom line revenue for both companies

ACE TOURS Tamarindo, Costa Rica August 2010- July 2012 Owner

• High School business I started where in I promoted and sold national tours, travel accommodations and handled all arrangements

Citizenship/Community/Eco-Volunteer

CLEARWATER MARINE AQUARIUM, Clearwater, Florida November 2018-December 2019 On Call Rescue Responder

• Respond to emergency calls 24/7 to assisting ins rescues and searches for marine animals in distress FISH AND WILDLIFE CONSERVATION COMMISSION, Key west, Florida August-2015 Assistant to Head Coral Scientist/Biologist

● Intensive research/ data collection assignment on coral spawning during night dives in Dry Tortugas National Park

● Serve as Spanish translator and intermediary between Cuban refugees and United States Coast Guard and National Park Service

BULL SHARK CONSERVATION, Broad Reach Program, Beqa, Fiji. July-2013

● Observed bull sharks guarded in their own habitat while attending courses to improve dive and shark knowledge

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