Front Office Assistant

TARANNUM JAMADAR

B***, Ganga Aurum Park, Bhumkar Chowk, Near Vision One Mall, Ashok Nagar, Nook Road, Tathawade, Pune 411033.

774-***-**** / ******.*******@*****.***

Objective

Looking for a position that will build on my skills and provide me scope for growth by effectively using the conceptual skill and knowledge developed through my work experience.

Highlights

An Experienced and talented professional with a wholesome knowledge of BPS sector extensively.

Professional Experience

Sopra Steria India Ltd, Pune (Jun 2007 - till date) (UK Payroll)

SME (Reimbursement Process) :

Worked with Salary, Travel & Absence reimbursement process.

In the salary process the extra & special payments are for Doctors, Nurses, Gp’s & Locums. In Travel process reimbursement of miles and expenses incurred. In Absence process, employee’s Sickness, Annual leave, Special leave etc were reimbursed.

Achieved daily 100 % efficiency with 99.9% quality.

Had a good understanding of the reimbursement process and hence was selected as the subject matter expert for that process.

Trainer :

Was appointed as Trainer due to the quick grasping in process, since then was the trainer for the Reimbursement process.

All the documents related to training, scores of new joiners, ramp up data & assessment was the part of my role.

Shift Anchor (Assistant to Team Lead):

For my remarkable contribution towards my team and always passionate about new learnings I was certified by Internal training program called “Gurukul” wherein I was trained as how to lead a team and have implemented the same in my team.

Managed team of 10 -15 members.

As a shift Anchor, I was responsible for Allocation, Targets, SLA’s, Count sheets, Efficiency, Query database, Monthly reports, Attendance data, Leave data etc.

Regular interaction with clients like resolving Queries on calls/Skype, this reduces the turnaround time and also reduces re-work.

Was a part of Daily conference call with UK counterparts along with management.

Appreciation from UK for smoothly handling the responsibility of managing new trust and ensuring timely delivery.

As I had good interaction with team, I was Active member of Fun Zone Committee wherein I designed and executed creative activity for a team to help improve productivity moral like Fun Fridays, celebrating different festivals, events like Valentine Day, Friendship Day etc.

Maersk Line (P&O NEDLLOYD), Pune (Apr 2004 – Jun 2007)

Process Associate:

Worked with software GCSS, RKDS, Microsoft Access, DRS.

Received appreciation letter for my hard work, willing to put in extra time if situation called for it, good quality and efficiency.

Giving training to the team members.

Preparing reports. Completing the “Bill of Lading” within the given SLA.

Communication with Front Office.

Awards and Recognition

Received Pat on the Back award for good quality work and efficiency. Also showing dedication, commitment & positive attitude while working with team.

Received STAR – Special Thanks and Recognition in the year 2014 for handling the Shift Anchor Role.

For my continuous improvement, positive attitude and ownership towards work, I was awarded with ‘Customer Delight Award’ in the year 2019

Educational Qualification

Bachelor in Science with First class from Pune University in April 1999.

2yrs Diploma Course from NIIT (1999 - 2001) – First class

1yr Diploma Course (ECE) from Acme Teachers Training Institute (2014).

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