Service Representative Customer

Shastalee Bosh Riverton, UT *****

801-***-**** Mobile

*************@*****.***

Summary Technically savvy, customer service representative with excellent interpersonal skills, office etiquette, and phone manners. Proficient with MS Word and Excel. Excellent problem solver with strong organizational and analytical skills. Types 50 wpm Skills and Tools Customer Service Reception Scheduling Multi-line Phone Systems Cloud-based software Written & Verbal Communication Self Motivated Conflict Resolution Experience Jan 2019 – Aug 2020 Maverik Lead

● Trained all new employees on programs and proper procedures that were required.

● In charge of stocking coolers and making sure standard daily tasks were accomplished during my shift.

● Checked in vendors and assisted with audits and daily inventories.

● Maintained a good appearance and overall atmosphere at the store. Nov 2016 - July 2018 Top Stop Customer Service

● Excels in a fast paced environment that serves hundreds of customers daily.

● Assists customers by listening, providing information and resolving their concerns.

● Processes merchandise, returns, and exchanges.

Nov 2009 - Aug 2016 Wendy’s Manager

● Ensured that each guest had a happy dining experience.

● Hired, trained, evaluated, and scheduled employees as well as taught them exceptional service skills.

Feb 2009 - Nov 2009 Workforce Services Office Secretary

● Greeted customers and assessed their needs so they could be properly directed to the correct resources.

● Performed clerical duties including answering telephones, typing, creating and modifying spreadsheets and word documents, operating office equipment, and filing.

Apr 2007 - Aug 2007 Nephi Rubber Products Production Laborer

● Worked quickly and accurately on a production line to reach company production goals.

● Measured lengths of hose and fittings for high pressure hoses.

● Worked safely by following procedures precisely in addition to keeping clean work areas and equipment.

Education Juab High School, Nephi, UT

High School Diploma

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