Desktop Support Engineer

RESUME

H.No:C*\**B, Rama Vihar, Near Rohini Sec 20

New Delhi:-110081

Contact No: - +91-880*******

E-mail- *************@*****.***

RAKESH RANA

POSITION OBJECTIVE

To seek a job in a good firm, that encourages professional growth through a wide range of challenging assignments, which would use my skills and knowledge, and allow me to gain expertise in the field.

JOB RESPONSIBILITY

Troubleshooting of Hardware and Software Maintenance.

Configuration of Router & Monitoring Leased Line and ISDN Links,

Troubleshooting and controlling Network and LAN/WAN setup

Hands on experience to work on Windows XP/ 7/ 8.

Server platform handling 2003/2008/2012.

Configuration of Remote Desktop.

Installation, User Backups, Desktop Support, Mail Solution (Outlook configure troubleshooting), and Virus Cleaning.

Worked in network support division for maintains and troubleshooting of networks at client locations and implementation of new networks infra.

WORKING EXPERIENCES

Naveen Tour Pvt. Ltd. (Unit Of Young Mind Café: Piyu Kitchen)

NTPL Designation: System Administrator

Duration: Oct 25, 2017 to Sep 01, 2020

In this project my Role is Maintain windows 2003 and SQL 2008 Coordination with Vendor, maintain web hosting & Email Domine Monitoring, Configure POS system & Billing Software’s Provide Technical and Remote support of different location

Okaya Power Limited

OKPL Designation: System Administrator

Duration: Oct 25, 2012 to Oct 05, 2015

In this project my Role is Maintain windows 2008 and 2012 servers & Installing new hardware

and configure and provide smooth network, Backup arrange of SAP Server and test,

Coordination with Vendor, maintain web hosting, Arrange Video & Audio Conference, Provide

Technical and Remote support of different location

Worked on Kaspersky Antivirus Server and Client Management.

Worked on Sonic wall TZ210 (Dell) and Netasq U120-A(Airbus) firewalls

Vender Management in IT infrastructure coordinated with vendors of all technical aspects in the company.

Handling Team of 04 People’s and their Reporting.

Working & leading through a CRM and Data center project teams

Maintaining the SAP server landscape

Resetting the password of the user’s based on ticket

Installation of SAP GUI

Resolving SAP GUI related issues like user’s are not able to login

Creating Users in SAP

Slowly drilling down my knowledge into SAP.

Downloading SAP GUI from marketplace (service.sap.com)

CMS Info System Pvt. Ltd

Project: LIC, Designation: Technical Support Team Leader

Duration: Dec 1, 2010 to Oct 1, 2012

In this project my Role is Installing new hardware and configure them like Linux 5.4 and

Printer and also provide technical support

Project: Parametric, Designation: Sr. System Engineer)

Duration: Sep 26, 2010 to Nov 28, 2010

Details:- Implementation / Preparation of Testing Lab Setup & Support for IIM CAT 2010 Exam

(This project was meant for IIM – CAT online admission examination. In this project my profile was to make the centre functional by setting up server (AD, Proxy and Admin Node configuration). My profile also includes configuring workstation for examinee. During the project functional phase, provided IT support for smooth operation.)

Omnitech Info solutions, New Delhi as FMS Engineer From Nov 2009 to Oct 2010

Project: Reliance Retail, Designation: Sr. FMS Engineer

Duration: Jan 2010 to Oct 2010

Details:- In this project I have provide technical support, troubleshooting of hardware (POS

, BOS & Server) and Networking related problems and also manage security devices (Like

CCTV, FIRE SYSTEM).

Micronet Computer Solutions, New Delhi as Tech. Support Engineer from June 2007 to Nov 2009

Details:-Maintaining Hardware, Anti Virus and Troubleshooting of networks in windows

Environment Also proficient with client’s with2k / XP operating system

Installation of SQL Server 2000 and configuration.

Create Database and Scheduling the auto backup

Worked on EQUAL(ERP)

Life Time Systems, Patel Nagar, New Delhi as a Tech. Support Engineer from June 2006 to May 2007

Sunny Electronic, Janak Puri, New Delhi as a Desktop Engineer from May 2005 to April 2006

PROFESSIONAL QUALIFICATION

SAP Basis Training from Elevate Consultancy

Have done MCSE 2003 server

CCNA from ROOMAN TECNOLOGIES, Pitam Pura, New Delhi.

Certified in Hardware Technology & Networking Management ET & T

ACADEMIC QUALIFICATION

·Graduate from EIILM University

·Intermediate with Arts from CBSE Board.

·High School from CBSE Board.

TECHNICAL SKILLS

Knowledge of Server 2003, 2008, 2012.

Configuration of Domain Controller and additional Domain Controller.

Knowledge of Active Directory, Group Policy, Server Back, DHCP and DNS etc.

Installation & Managing Application Software.

Creating and implementing wallpaper policy

Hardware Knowledge of assembling Trouble Shooting of Computers

Configuration of Printer LAN Printer

Configuration & Troubleshoot of MS-Outlook.

Configuration & Troubleshoot of LAN and WAN network

Installation of Antivirus server.

Video and Audio Conference Arrange.

Installation and Configuration of RDP, VNC, EASEUS & Avronic.

Responsibility to manage Tally Server.

(Rakesh Rana)

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