Executive Customer
Resume:
SANDEEP
Career Objective
Adaptable professional with 7+ years of experience and a
proven knowledge of customer needs assessment, customer satisfaction, and sales administration. Aiming to leverage my skills to successfully fill the customer relations role at your company.
Contact
*******.*********@*****.***
B-95, Rajiv Nagar (Opp- Rohini, Sec-
22) New Delhi, Delhi, 110086
Education
I.G.N.O.U
New Delhi, Delhi
Bachelor of Science (B.S.)
Hotel & hospitality
management
(Apr 2011)
Additional Skills
English - business level (Speaking,
Reading & Writing)
Working knowledge of MS windows,
Ms office, and efficient use of
Windows & Web based applications.
Excellent communication &
coordination skills through
experience of working in groups.
Disciplined and good etiquette.
Creative approach to problem
solving.
Certifications
32 Hours Swift india
2000 course at N.I.I.T,
2005
110 Days of industrial
training at Hotel
Centaur, I.G.I airport,
2009
I.E.L.T.S with total
band 7, 2020
Experience
May 2019 - Jul 2020
SENIOR CUSTOMER RELATION EXECUTIVE
Abercrombie & Kent, New Delhi, Delhi
Assist the clients as per their requirements, Promoting & selling excursions, Finalizing all Hotel / Air / Surface arrangements. Attending to the queries received from the Clients and keeping a regular check on the activities of guests for best services. Preparing a questionnaire for the clients for their valuable feedback. Resolve client's queries and complaints in a courteous and efficient manner and submit final Report.
Aug 2017 – May 2019
CUSTOMER RELATION EXECUTIVE
Abercrombie & Kent, New Delhi, Delhi
Assist the clients as per their requirements, Promoting & selling excursions, Finalizing all Hotel / Air / Surface arrangements. Attending to the queries received from the Clients and keeping a regular check on the activities of guests for best services. Preparing a questionnaire for the clients for their valuable feedback. Resolve client's queries and complaints in a courteous and efficient manner and submit final Report.
Sep 2014 - Dec 2016
AIRPORT REPRESENTATIVE
Yatra Online Pvt. Ltd, Gurgaon, Haryana
Assist the clients as per their requirements, Promoting & selling excursions, Finalizing all Hotel / Air / Surface arrangements. Attending to the queries received from the Clients and keeping a regular check on the activities of guests for best services. Preparing a questionnaire for the clients for their valuable feedback. Resolve client's queries and complaints in a courteous and efficient manner and submit final Report.
Jul 2012 - Sep 2013
TEAM LEADER
Kuoni Destination Management, Gurgaon, Haryana
Ensure high standards of grooming Among staff & Keeping a regular check on the activities of guests for best services, Coordinate, assign and review the services of Guides, hotels and transport.
Nov 2011 - Jul 2012
TEAM ASSOCIATE
Kuoni Destination Management, Gurgaon, Haryana
Meet and greet Guests upon their arrival and departure, ensure high standards of grooming & Keeping a regular check on the activities of guests for best services.
References
References available upon request
Contact this candidate