Aws Customer

Manaswini Nayak

Email id: ***************@*****.***

Mobile: +919*********

Carrier Objective:

To associate myself with a professionally run business organization, that has potential for growth-both organizational and personal in the field of AWS Platform as a Solution Architect associate that provides ample scope to learn and improvise.

Experience Summary:

A skill oriented professional having 2.5 years of successful management experience in Flipkart under (Cogent payroll). Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to lead colleagues, respond to customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.

Work History

Jan 2018 - Current

Support Specialist

Flipkart L2

Customer Executive Specialist, at Flipkart India, Bangalore

Roles & Responsibilities were:

Joining on customer escalation calls.

Mediating between customer and L3 team.

Providing resolution to email queries.

Meeting the SLA, Compliances on daily basis.

Attending team meetings and discussing on overall progress and scope of improvement.

Documenting resolutions and updating exiting SOP.

Mentoring new joiners and helping them to speed up with process knowledge and SOW.

Participating in team events and organizing extracurricular activities, Fundo Activities, Cultural programs.

Jul 2017 - Dec 2017

Tech-Support Specialist

Flipkart L1

Customer Executive Specialist, at Flipkart India, Bangalore

Roles & Responsibilities were:

Handling inbound customer calls.

Solving Customer queries.

Skills

AWS skills - S3, EC2, VPC, EBS, ELB, AMI, Elastic Compute, Storage Volumes, Load Balancing, Autoscaling and DNS, Automation and Configuration management, Access Management and Monitoring Services, Amazon FSx and Global Accelerator

Other Skills

Accomplished communicator who understands the value of listening, thoughtful responses, and objectivity.

Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.

Enthusiastic analyzer with a personable and trustworthy character to motivate fellow colleagues and team members.

Willing to learn about new products and committed to providing product information in a way that is honest, tactful, and memorable.

Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.

Certifications

AWS Solutions Architect Associate Certification

Tools and Application Skills

Application/Tools:

SMART ASSIST (Providing Customer resolutions).

MS-Excel, MS-Word, MS-Power-point.

Achievements

Received Best performer of the month on numerous occasions.

Best performer in Rewards & Recognitions.

Projects

Projects on AWS

Project 1: Deploy a multi-tier website on AWS

Problem Statement: Deploying a Custom PHP Website to AWS with functionalities for SQL, NoSQL and file storage

Topics: RDS, SNS, DynamoDB, S3, VPC, EC2, NAT Gateways, Load Balancer and Auto Scaling

Highlights:

Configuring AWS to send emails for every operation using the website

Deploying the web application in private subnet with no internet access

Using Load Balancer to expose the application in the private subnet

Using NoSQL database for metadata storage

Using Auto Scaling for varying traffic workloads

Project 2: Deploying a website for High Availability and High Resilience

Problem Statement: Design an architecture which can automatically scale up and down based on traffic and is de coupled for components like Database, webapp etc.

Topics: Auto Scaling, Target Groups, Load Balancing, RDS, PaaS, Elastic Beanstalk

Highlights:

Designing Architectures which are self-healing and auto scale

Load Balancing across multiple instances using Load Balancer

Deploying AWS RDS for connecting to Elastic Beanstalk

Project 3: Sending Notifications to patients using push notifications

Problem Statement: Design an architecture on AWS, which can send notifications to patients based on Doctor Feedback

Topics: AWS SNS, VPC, EC2

Highlights:

Sending messages through SNS for resiliency

Integrating EC2 and SNS for message storing

Securing the instances using Private and Public subnets in VPC

Personal Details

Date of birth: 15.07.1993

Father's name: Muralidhar Nayak

Languages known Oriya, Hindi, English.

Nationality: Indian

Hobbies: Dancing, Gardening, Hand Crafting

Education

BTech: Electronics & Communications

D.R.I.E.M.S (Odisha)

Percentage- 75%

HSC- 2011

Sailabala Womens College - Cuttack (Odisha)

Percentage- 53%

SSLC- 2009

Govt Girl High School - Choudwar (Odisha)

Percentage- 87%

Declaration

I hereby declare that the details furnished above are true and correct. I will assure you that I will leave no stone unturned in satisfying you if you give me an opportunity in your esteemed firm.

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