Manager Customer

NISHANT ARORA

: **** 989-***-**** :**************@****.***

A hardworking professional graduated in Hospitality Management having almost 8 years of qualitative experience seeking assignments in Hospitality Management & relationship management with a reputed organization.

PROFESSIONAL SYNOPSIS:

Restaurant Manager associated with Pizza Hut (A Chain Of Devyani International Ltd.) gained significant knowledge and experience of seven years on various areas providing consistent and outstanding service to all our customers to increase loyalty and reputation.

Strong interpersonal communication, influencing and negotiation skills, proactively keeps Management and peers focused on process.

A self-motivated team player with excellent communication, analytical, relationship management and problem solving skills.

Always emphasizing on learning & assuring of standard operating procedure and

practices.

Working with multi disciplinary teams, demonstrating the leadership skills of coaching,motivating and counseling of team members.

Strategic & conceptual thinker, exercises sound technical, analytical skills to deliver guest satisfaction.

Supported as support function for hiring new Team Members in store operations.

CAREER GRAPH:

LAST INCUMBENT: November’16 to November`18 as Store Supervisor – Tim Hortons (A chain of Apparel Trading Company,Saudi Arabia)

KEY RESPONSIBILITIES:

Responsible for managing all operations at the restaurant.

Resolving issues and problems if any at the restaurant.

Act as a Closing Manager.

Handling customer concerns and managing customer service to give 'Total Customer Satisfaction'.

Responsible for expenses controlling & keeping it under budgeted value.

Responsible for complete inventory control at the restaurant.

Maintaining a proper record of customer feedback for evaluation, follow ups & process defined for scanning & filling of the same.

Worked in all sections of restaurant by demonstrating flexibility and initiative when circumstances require adjustments to normal procedures.

Responsible as an In-house Trainer of new trainees and developing and maintain skills required of the position.

SIGNIFICANT HIGHLIGHTS:

Achieved Gold in CER Performance in 2014 PHD Karnal.

Achieved Gold in Rev.Audit Performance in 2018 Tim Hortons Riyadh.

EDUCATIONAL CREDENTIALS:

A 3 years B.H.M. Diploma in Hospitality Administration from Institute of Hotel

Management, Mullana(Ambala), India in May 2012

.

XIIth.(CBSE) from "S.D. Model Sr. Sec. School, Karnal (Haryana, India)”.

Xth (CBSE) from " S.D. Model Sr. Sec. School, Karnal (Haryana, India)”.

INTERESTS: Building Interpersonal Skills, Listening Music & Traveling to new places.

STRENGTHS: Commitment towards work, Endurance, Strong determined & Optimistic.

PERSONAL VITAE:

Date of Birth : 8th September, 1989

Martial Status : Married

Permanent Address : House No. 113,Krishna Nagar, Karnal-132001

(Nishant Arora)

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