Desktop Support Engineer

KUDAPA. Ram

Hyderabad

Contact: +919*********

Email: *********@*****.***

Systems Administrator - IT

Summary Skills

Microsoft Certified Systems Engineer with 9 years of experience in Windows 2003/2008 Active Directory Management & Troubleshooting, Troubleshooting of Exchange 2010/2007 Servers, Group policy implementation, Management of LAN Servers and remote desktop support.

Well versed in quality control of desktop builds, configuration & troubleshooting of desktops/ laptops.

Skilled in remote installation and testing of operating systems, hardware, desktops & laptops, testing of Microsoft Office including Mail Services.

Proficient in email & voice support.

Demonstrated ability to effectively plan, coordinate & meet deadlines. Self-driven, able to prioritize tasks and implement changes smoothly

Articulate communicator with ability to blend technical expertise with interpersonal skills while interacting with cross-functional teams, customers and stakeholders.

Academics

MCA, Gandhi IASE Deemed University, Hyderabad, 2005

B. Com (Computers), Andhra university, 2001

Trainings/ Certifications

MCITP Enterprise Administrator

Technical Skill

OS: Microsoft Windows Server NT 4.0, XP Professional, 2000, 2003 and 2008

Systems Administration: Active directory services (ADS), User and Group Administration, File Administration, Disk Management (Volumes), DNS, DHCP, Backup and Recovery

Proficient in hyper-v Technology

Tools : Small Business Server ( SBS)

Area Of Expertise

Hardware:

Computer Maintenance.

Troubleshooting of Hardware and Software issues.

Installation & configuration of peripherals, components & drivers including installation of software and application to end users.

Network & Administration Skills:

Creation of Users & Groups, Assigning Rights and Permissions.

Installation and Configuration of Domain Control & Additional Domain Control on Windows Platform.

Introduction & Configuration of ADS by using DC PROMO/DNS Server.

Planning & configuration of ADS backup and restore in ADS restore mode.

Implementation of Group Policies, application of GP to users.

Creation of Organization unit.

Configuration & creation of Multiple link in Distributed File Systems (DFS).

Installation & configuration of DNS, DHCP .

Configuration of Software Deployment by using Admin pack and Remote Desktop by using Terminal Services. Administration of LAN and WAN Networks.

Installation & configuration of FTP Sites & ICS (Internet Connection Sharing), Domain Controller, Additional Domain Controller and Child Domain Controller on Windows Platform.

Professional Exposure

Working in RVNL(Rail Vikas Nigam Limited)–Pay Roll by BALAJI RAIL-ROAD SYSTEMS LTD(BARSYL)

30 NOVEMBER 2018 To Till Date.

Working in RVNL(Rail Vikas Nigam Limited)–Pay Roll by AGS IT SOLUTIONS

14 DECEMBER 2016 To 30 NOVEMBER 2018.

SSG Consulting 21 April 2013 to Jan 2015.

CMH Tools Ltd System Administrator, Mar 2009 To April 2013.

Job Profile:

Involved in maintenance of 500+ Networked Windows XP workstations, domain controller, additional domain controller and Symantec antivirus server on Windows 2008 platform.

Focus on remote administration of 100+ users including creation of Users & Groups, assigning Rights and Permissions by using Microsoft – Small Business Server (SBS) tool.

Involved in installation & configuration of domain control & additional domain control on Windows Platform including introduction & configuration of ADS using DC PROMO/DNS Server.

Plan & configure ADS backup, restoration in ADS restore mode including installation & configuration of DNS, DHCP and WINS.

Involved in configuration of software development using Admin pack and Remote Desktop using Terminal Services.

Administration & troubleshooting of Exchange 2007, 2010 & 2013 Servers and configuration of DNS servers.

Involved in installation, configuration & troubleshooting of Domain Controller & Additional domain controllers, maintenance of servers (Windows 2003 server, Exchange 2010, DNS, DHCP).

Involved in implementation of Group policy for domain & auditing, back up & restore strategy and IIS administration for local site.

Configure FTP/SMTP, plan for data recovery and disaster management.

Involved in management/ back up of LAN Servers, desktops & network connections and management of Windows 2008 Active Directory.

Involved in planning, installation, configuration and administration of Exchange 2007& 2010 server with Instant messaging server.

Administer web mail server and troubleshoot servers in case of failures.

Installing & Configuring Citrix client.

Manage Day-to-Day Customer Support.

Technical Support to Client Requirements.

Installing SQL server and managing database

Updating windows deployment server operating system.

Migration activity 2003 to 2008R2

Date of Birth: 25th May 1979; Languages Known: English, Hindi, Telugu & Tamil

Reference Available on Request

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