Manager Quality

TiMaya Preston

McDonough, GA, *****

*********@*****.*** · http://www.linkedin.com/in/jusmaya

Fraud & Quality Management E-commerce Corporate Training Customer Relations Licensed Life & Health Insurance

SUMMARY

Passionate about leading & helping others. Ambitious, Tenacious, Honest, Reliable. Strong skills in Management, Data Analysis, & Microsoft Office.

PROFESSIONAL EXPERIENCE

Founder, CEO

YES, THERE’S HOPE Sept. 2019 - Current

Nonprofit Organization whose mission is to mitigate hunger and homelessness by way of mobile, food and supply trucks. We aim to connect these individuals to our shelters and assist in locating employment.

Organizes, markets, implements and recruits for community food and necessities distribution. Creates events, hosts fundraisers, monitors activity and ensures positive experiences to target audience.

Fraud Portfolio Manager

FIRST DATA April. 2018 – June 2019

Single handedly defused a multi-billion-dollar client by creating, presenting, and distributing a highly applauded step-by-step training guide of how to identify & rectify fraudulent activity. Retained B2B eCommerce contracts.

Promoted quality services & products, engaged clientele through virtual and F2F meetings focused on areas of concern. Educated on compelling fraud fighting features such as SaaS tools with Artificial Intelligence.

Fraud Specialist

WORLDPAY Aug. 2015 – April 2018

Prevented millions of dollars in losses by catching and/or deactivating several hundred fraudulent business accounts after having assessed detailed investigations regarding new or unusual activity.

Retained hundreds of National accounts by establishing accurate risk parameters through review of credit worthiness, bank statements, P&L sheets, and previous financial account history.

Quality Assurance Manager

PERFETTA Feb. 2015 – July 2015

Ensured proper work activities and ethics by managing 20 agents, setting and upholding standards of call quality.

Evaluated audit findings, implemented coaching’s, trainings & corrective actions, diligently led weekly QA calibrations with Supervisors and QA’s around the region.

Contact this candidate