#*/**, ****** *****, *** Street,

Subashree Nagar Extension,

Mugalivakkam, Chennai – 600125.

Mobile: +91-966*******

Email: adgg9z@r.postjobfree.com

Sagaya Santhosam John Fernandez

Profile

Having 10+ years of IT industry experience encompassing a strong expertise in the area of Mainframe testing with wide range of skill set, roles and industry verticals in healthcare domain.

Having onsite experience and have good skill set to directly interact with clients. Worked in US (California) as test lead for more than a year.

Good experience with Requirement analysis, Design, Test Estimation, Test case design, Test data creation, Test execution, Regression Testing and End to End Testing for Health care and Health Insurance applications.

Proficient in analyzing and translating business requirements to technical requirements and test cases.

Strong knowledge in the area of Health insurance and STAR Membership processing flows.

Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

Experience in Leading and managing teams.

Experience in portal testing (Web based) and mobile testing.

Experience in Selenium, TestNG, API(REST and SOAP) and Basics of Java.

Good knowledge in management activities like maintaining the Metrics of the projects and SSCR for Audits.

Ability and willingness to acquire knowledge about the new technologies.

Skills with ability to interact with individual at all levels.

Achievements

ISTQB Certified in Foundation level – Software Testing.

Certified as “Fellow, Academy for Healthcare Management (FAHM)” which is an industry recognized certification from Academy for Healthcare Management, USA.

SeU Certified Selenium Engineer (CSE)

Received many appreciations from Clients, Developers and Delivery Managers for the testing work done on different projects and critical emergency change requests.

Achieved 100% CSAT in my CR delivery by not missing any defects in System testing.

Received Orion Award – recognizing Eminence and Excellence for the year 2012.

Received Spark Award – recognizing Eminence and Excellence for the year 2013.

Received Anthem Achievement Award – recognizing the teamwork and collaboration for the year 2014.

Education

Master of Computer Applications from Sastra University, Thanjavur with 96% in 2010.

Skill Set

Database : DB2, IMS DB, SQL.

Languages : COBOL, COBOL with DB2, JCL, C, C++, VB Scripting.

O/S : z/OS, Windows XP, LINUX.

Processes : RPM (Rational Portfolio Manager), IBM’s OPAL (Quality Management System).

Tools : Rational Functional Tester, Rational Quality Manager, Rational Clear Quest, IBM PCOM, File Manager

Automation Tools: Selenium (Java), API, TestNG, Postman, GitHub, Maven, Jenkins, Bamboo, qTest and QC .

Packages : MS-Office.

Certifications

ISTQB Certified - Foundation level in Software Testing.

FAHM Certified – Health Care domain Certifications.

SeU –Certified Selenium Engineer (CSE).

IBM Certified Solution Designer – Rational Functional Tester for JAVA.

IBM Certified Specialist – Rational Quality Manager V2.0

IBM Certified Specialist – Rational Clear Quest v7.1

IBM IGNITE CTD (Combinatorial Test Design) issued by IBM

IBM IGNITE Quality Engineering issued by IBM

Professional Experience

June 2010 – Till date, Test Lead IBM India Pvt. Ltd. India

Project 1:

Name : MetLife – Property and Casuality TechQA Team

Client : MetLife

Start Date : 04/01/2020 till date

Role : Test Lead

Location : Chennai

Project Description:

MetLife offer insurance products and services to help ease the high cost of healthcare — and offer broad protection from unexpected medical bills. It provides wide range of insurance for Auto, Home, Dental, Life, Accidental and Death and many more insurance.

Responsibilities:

Analyzing the requirements of the Change Request at the early stages of the life cycle and prepare the test estimation

Perform all activities of System testing/Integration Testing that includes:.

Test Plan

Define various test conditions to test the requirements.

Perform Peer review of test plans and test matrices based on the review checklist to ensure the quality of deliverables.

Build test cases based on the test conditions/Peer review of Test cases prepared by the team.

Prepare requirements Traceability metrics.

Upload the test cases in qTest/HP ALM QC.

Execute the test cases in the specified test region with the specified inputs.

Verify the test results.

Update the test execution/defects in qTest/QC

Review the defect created by the team.

Prepare the test matrix which has all the required details to be sent to client.

Provide data on tasks, deliverables and defects on regular basis for reporting purpose.

Handle Client Calls by updating Status and preparing a daily Status Report and circulate to all the Test architects and managers to have the Update on a daily basis.

Hosting the calls with Development team and business to have all the queries (if any) clarified to the team.

Performing Test Closure activities after signoff approvals from respective business contacts.

Team Size: 5 members

Environment:

UI – ARS (Agent Resource Site).

Other Tools – qTest/HP QC, Application specific report Verification User Interface, Postman, Selenium.

Project 2:

Name : NASCO – Membership and Billing Testing

Client : NASCO

Start Date : 12/06/2017 to 12/30/2018

Role : Test Lead

Location : Chennai

Project Description:

NASCO is owned by and exclusively serves Blue Cross and Blue Shield Plans across the nation. Their integrated suite of administrative solutions help Blue Plans address unique business challenges and revolutionize business operations. Nasco provides seamless benefit management, eligibility, membership, billing and claims processing support for our Blue Plan customers, allowing them to provide competitive healthcare products in federal, state and multistate markets for more than 23 million members.

Responsibilities:

Analyzing the requirements of the Change Request at the early stages of the life cycle and prepare the test estimation.

Perform all activities of System testing that includes:.

Preparation of Test Plan.

Perform Peer review of test plans and test matrices based on the review checklist to ensure the quality of deliverables.

Allocate the project to team members.

Define various test conditions to test the requirements.

Build/Perform Peer review test cases based on the test conditions.

Execute the test cases in the specified test region with the specified inputs.

Verify the test results.

Prepare the test matrix which has all the required details to be sent to client.

Perform Peer review of defects raised and monitor Test closure activities

Provide data on tasks, deliverables and defects on regular basis for reporting purpose.

Handle Client Calls by updating Status and preparing a daily Status Report and circulate to all the Test architects and managers to have the Update on a daily basis.

Hosting the calls with Development team and business to have all the queries (if any) clarified to the team.

Team Size: 7 members

Environment:

Mainframe - COBOL with IMS/DB and DB2, JCL.

Mainframe Tools – File-Manager, ISPF and other tools like Clear Quest and Quality Manager.

Project 3:

Name : WGS and STAR, HIX – Membership and Billing Testing

Client : Anthem

Start Date : 11/04/2011 till 12/12/2014 in Bangalore; 12/13/2014 till 04/29/2016 in United States; 06/01/2016 02/10/2017 in Chennai

Role : Test Lead

Project Description:

Anthem is one of the leading Health insurance Payers in the US market. Health Insurance eXchange is a developing business and setting up technical Guides to define business rules, connectivity and standards for health insurance Issuers to offer QHPs (Qualified Health Plan) through the Individual and Small Employer Health Options Program (SHOP) market Exchanges. The Exchanges offers its services to Medicare and Medicaid services. Connectivity via web services between Exchange and Issue plays a major role to ensure that all the transactions (like enrollment and billing) can be successfully sent and received. This new exchange program HIX has all the functionality being implemented in both mainframe for backend and web services (WEM tool) for Front End for all 14 states of US. This project is responsible for the entire life cycle of system integration testing and supporting the client for user acceptance testing.

Responsibilities:

Managing the team and the task assignment and tracking up for the deliverables.

Review the tasks before handling the deliverables to client.

Estimating the effort for Change requests to be incorporated for a release. This helps the team in proposing a release package based on the resource availability which in turn helps the customers to plan the changes accordingly.

Analyzing the requirements of the Change Request at the early stages of the life cycle and prepare the test plans.

Perform all activities of System testing that includes:

Create Test Plans for the Change requests.

Define various test conditions to test the requirements.

Build test cases based on the test conditions.

Execute the test cases in the specified test region with the specified inputs.

Verify the test results.

Prepare the test matrix which has all the required details to be sent to client.

Perform Peer review of test plans and test matrices based on the review checklist to ensure the quality of deliverables.

Update the regression test bed for each release. This helps the team to catch the defects in regression before it gets implemented in production – which in turn helped IBM from SLA’s.

Create management reports on need basis to be reported to delivery manager.

Provide data on tasks, deliverables and defects on regular basis for reporting purpose.

Handle Client Calls by updating Status and preparing a daily Status Report and circulate to all the Test architects and managers to have the Update on a daily basis.

Hosting the calls with Development team and business to have all the queries (if any) clarified to the team.

Prepare and update knowledge repository for the applications in the Claim pro subsystem as and when new projects or complex Change requests are getting implemented.

Mentor and groom new joiners to the team.

Play role of SME for the WGS and STAR Membership System and DBMPROC subsystem. Provide cross system supports wherever needed. Coordinate and provide inputs for quality related meets like Defect prevention, Look- ahead meeting and regular daily team meetings.

Coordinate training sessions for domain and technical certifications.

Maintaining the Metrics and Maxpro for the team quality work.

Team Size: 25 members

Environment:

Mainframe - COBOL with IMS/DB and DB2, JCL.

Mainframe Tools – File-Manager, ISPF.

Other Tools – Rational Clear Quest and Rational Quality Manager, PCOM.

Project 4:

Name : EDI Application Testing with 270 and 271 files (Eligibility Inquiry and Information)

Client : Anthem

Start Date : 16/08/2010

End Date : 10/04/2011

Role : Functional tester

Location : Bangalore

As a Test Engineer responsible for System and Regression Testing of EDI (Electronic Data Interchange) Application Testing. EDI refers to the structured transmission of data between organizations by electronic means. It is more than mere E-mail for instance, organizations might replace bills of lading and even checks with appropriate EDI messages. It also refers specifically to a family of standards, including the X12 series.

Responsibilities:

Prepare Test Plan and Test Cases based on the Requirement.

Create Test Scenario, Test Cases and Test Data; map the Test Cases to Requirement using Requirement Traceability Matrix.

Perform System Test Execution, Record the Results and Report the Issues.

Execute Regression Test Scripts in Rational Functional Tester and raise the defects through TDR (Test Defect Report) if any.

Create new Regression Test Scripts for newly implemented functionalities and finalize the Baseline.

Analyze the change in Verification Points and finalize the Baseline upon manual Validation and Confirmation.

Team Size : 3

Environment:

Mainframe - COBOL with IMS/DB and DB2, CICS, JCL.

Mainframe Tools – File-Manager, ISPF.

Other Tools – Rational clear quest and Rational Functional Tester.

Training

Selenium, API(SOAP and REST)

Essentials of IBM Rational Functional Tester at IBM.

Mainframe Tools & Accelerators.

Quality Assurance for Testing

Personal Details:

Father Name : M.S.John Fernandez

Mother Name : Mary

Gender : Female

Marital Status : Married

Nationality : Indian

Valid Passport : Yes

Languages Known : English, Tamil, Telugu and Malayalam

Address for Communication : #4/11 1st floor, Kamala Nagar 1st Street, Subashree Nagar Extension, Mugalivakkam, Chennai – 600125. India.

Email : adgg9z@r.postjobfree.com

Mobile No : +91-966*******.

Declaration

I hereby declare that all the details furnished above are true to the best of my knowledge.

Place: Chennai Yours truly, Date: 29/09/2020 Sagaya Santhosam John Fernandez

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