Spa Manager

Mr. Ajoy Biswas

E Mail: ****.********@*****.*** / ajoy.biswas09gmail.com

Personal: 91-888*******

Spa and Wellness Manager

A BRIEF OVERVIEW

A dynamic professional with more than 16 years of rich multi-cultural and global experience in Operations and Development.

Comprehensive experience in managing Spa operations including Grooming menu-planning, monitoring Inventories, Regular checks on the quality of treatment done by therapists.

Creating procedures, service standards, operational policies and guidelines for maintaining quality & hygiene quality standards with clear understanding

Profound sensitivity to multinational cultures & consumer behavior with skills in interacting with customers from different nationalities, meeting their requirements through efficient customer handling skills &molding plans according to their feedbacks.

Developed competency in developing SOPs as well as establishing a performance-driven culture that ensures accountability and personal ownership, training the juniors & developing service standards & operational policies for business excellence.

Organizational Experience

Tamaya Spa at Jaypee Green Golf and Spa Resorts (India)

Spa Manager (Present)

Spa Name: Tamaya Spa

Spa Size: 98000 Sqfit

Team Size :25 Staff

Spa facility: 18 Therapy rooms, 2 Hammam, 1 Gym,2 Yoga pavilion,1 watsu pool, 2 Swimming pool, 1 Arobic pool, 4 Weat area

Six Senses Spa at Jaypee Green Golf and Spa Resorts (India)

Spa Manager (Feb 2019 to August 2019)

Spa Name: Six Senses Spa

Spa Size: 98000 Sqfit

Team Size :25 Staff

Spa facility: 18 therapy room, 2 hammam, 1 gym, 2 yoga pavilion, 1 watsu pool, 2 swimming pool, 1 arabic pool, 4 weat area

Narcissus hotel and spa (Saudi Arabia Riyadh)

Director of Spa and Recreation (2018-2019)

Spa Name: Narci spa

Spa Size: 10000 Sqmt

Team size: 35 Staff

Spa facility: 8 rooms,12 spa suits, 2 Fitness center, 2 wet area with 4 Jacuzzi, 1 indoor pool, unisex salon, Yoga Class etc.

Le meridian hotel (pre-opening)

:-Spa and Recreation Cluster head (pre-opening 7thSept 2014- 31st March 2018)

Spa Name: LE Spa

Spa Size: 57000 Sqft

Team size: 25 Staff Spa facility: 8 rooms, Fitness center, 2 wet area with 4 Jacuzzi, 1 indoor pool, unisex salon, Yoga Class etc.

Key product: Clarins

Saj Resort, (pre-opening)

Urban Nirvana Wellness, (Mahabalashwar):-Spa Manager(Feb 2013-Aug 2014)

Spa Name: Escenza Spa

Spa Size: 13000 Sqft

Team size: 18 Staff

Spa facility: 10 rooms,1 Swimming Pool, Fitness center etc.

Key product: Thalion, Forest Essentials, Jun Jacobes.

Evolve Wellness Salon and Spa, (pre-opening)

(Sonipath,panipath, Rohtak):- Spa & Salon Manager

Vibes health care PVT ltd (Kolkata):

Spa And Physiotherapist (Mar 2004-July 2009)

Professional Courses

DIPLOMA OF SPA MANAGEMENT (SPA BUSINESS EDUCATION Raison d’Etre)

PHYSIOTHERAPY (WEST BENGAL STATE COUNCIL OF TECHNICAL EDUCATION)

CERTIFICATE IN YOGA (WORLD YOGA SOCITY KOLKATA)

SCIENTIFICAL MASSAGE MASTER THERAPY (WORLD YOGA SOCIETY KOLKATA)

TEACHERS TRAINING (WORLD YOGA SOCITY)

Education

•Passed Class 10th under WBBSE 2000

•Passed H.S. under WBCHSE 2002

•Graduated in B.com. from C.U. in 2005

IT Exposure :

Diploma in Computer Applications PC operation entailing Basic, Windows-2000, Office-2000, MS-Power-Point, MS-Excel, MS-Word & Internet. Software like, Micros, opera and Zenoti,Inky, Booker

Address India

Date of Birth: 01/10/1984.

Marital Status: Married.

Nationality: Indian

.

Leisure Activities: Yoga, Hockey, Football, Fitness, Swimming, Athletic.

Reference

Date: 04.10.2020

Place: India

Yoga Instructor

Developing SOP & Core policy

Leadership Skills

Strategic Planning

skill

Grooming

Engagement activities

Event organization

Budgeting & Cost Control

Pricing Strategies

Daily Reports

Quality Control

Customer Satisfaction

Training and Development

Inventory Control

Procurement & Sourcing

Liaising & Coordination

Health, Hygiene & Safety

Performance Management

Recruitment & Trainings

Monthly Targets

Resource Optimization

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